Our family had an extremely painful and unacceptable experience with Caballero Funeral Home during…read morean already devastating time. We specifically requested that the casket be closed at 9:30 PM. This did not happen. We were told there was no staff available to close it. Instead, the casket was not closed until 10:45 PM, and this was done in front of grieving family and guests. Watching staff stuff blankets and close the casket in public caused immense emotional distress and should never happen under any circumstances. Additionally, flowers that were delivered and signed for by the funeral home were lost. Initially, we were told there was no employee by the name of the signer. Later, the manager discovered that the signature did in fact belong to one of their employees. Despite this, the flowers were still missing. As of 2:00 PM, after the service had ended, staff were digging through other grave sites trying to locate them. When I asked about the missing flowers, I was shockingly told that I should not have used the flower shop recommended on the obituary--placing blame on the family instead of taking responsibility. This was the worst experience imaginable during a time of deep grief. Our family was made to suffer far more than necessary due to disorganization, lack of professionalism, and a complete absence of compassion. I could go on, but this alone speaks volumes. I would never recommend this funeral home to any family.

This is the worst funeral home/cemetery in North America. If you have to die, die anywhere else but…read morehere because these people have -12 sense of empathy and decency. Not only does their customer service need total revamping, the people that work there literally do not have a clue about anything. Incredibly disorganized and will tell you to come back another day because they're by appointment only. Lol, mira payasa Vplp.

My mom and grandmother are buried there and the peace is priceless. They keep the place so clean…read moreand have a service to put flowers for you if you want. I loved how caring there are

Great Services! Staff very friendly and knowledgeable! Very friendly Staff! The Guadalupe Church…read moreis beautiful!

The staff at Van Orsdel is vary caring, compassionate, and professional. This family run business…read moreis truly a gem at a very difficult time. Your loved ones will be cared for.. and that gives great peace of mind.

This funeral home has assisted our family on multiple occasions. David Gonzalez the manager at…read morethis location is extremely knowledgeable and a true professional. His attention to detail and care through very difficult times is appreciated more than he will ever know. David took care of the services for my grandfather with the honor he deserved. Thank you VanOrsdel Funeral Home. Our family is grateful.

Private parking lot Very spacious and comfy seating…read more TV is provided to share pictures and videos with family and all loved ones. There is an area provided to place coffee and light bites to get through the hours. Although this is not the ideal place you want to write a review for it's all part of the journey of life. Family was happy with the service

Maspons funeral home treated us great. They explain all the details into having a funeral and…read morehelped us choose the right services. Eric Maspons we thank you for your time and appreciate the way you worked with the cemetery and your staff. Thank you Maspons from our family.

They were amazing people to work with. During one of the worst moments in my life, I was treated…read morewith respect and dignity. I am very grateful to the staff. Most especially Adelaida who was a warm and comforting person.

Great service from the first call to the very end of the funeral of my father. The best price in…read moretown after calling all other well known funeral homes in Miami. Laura Tirado helped us immensely with all our questions and needs and the respect, courtesy and assistance was above excellent. Funeral home is extremely clean and quaint enough for a small and quiet viewing or a large and social one like the one we had for my father. I do recommend the third room if you are expecting a lot of people. By far, great experience and service from the first call with Ana the receptionist to all the details the day of the viewing and on the day of the funeral. Highly recommend without hesitation! Guillermo from Miami/Westchester

Catholic cemetery with many beautiful statues. Did you know Americans used to picnic in cemetery…read moreparks? This is a calm and well cared for cemetery. The staff were kind and helpful for a recent graveside funeral service. They put up a tent for shade, provided chairs, and water.

Every web site you find for this cemetery says the same thing "Open 24 hrs." Don't fall for that…read more They lock the gates at the entrance and many times they close it early like whenever they like. They also do not pick up the phone nor have hours of operation on a recorded message.

Do not call this place. If you do, be very careful to not give them the name of the deceased or the…read morehospital. We called them and made it very clear that we wanted to make an appointment to discuss prices before we agreed to anything. They used this informational phone call to misrepresent themselves to the hospital, and they tried to take the body of our loved one without consent. I can't tell you how stressful it was during this hard time to feel like someone was trying to force us into a contract. These people are vultures. Fortunately, they were unsuccessful but Caballero Rivera's behavior was completely unacceptable. Update: I definitely left this review in the right place.

From the moment we stepped foot on the property our family felt very taken care of. The waiting…read morearea is tastefully appointed, very clean, with soft music in the background. We were greeted and seen quickly. My Abuela passed away on a Friday. We were seen that Saturday morning by Monica. She was welcoming, kind, and knowledgable. She did not push any services on us but let us lead her with what we wanted for my Abuela. She kept us up to date with what was going on throughout the whole process. When we had last minute questions and needs the staff was quick and accommodating. I highly recommend Caballero Rivero Westchester.

Dealing with Graceland was a very positive experience. They were very prompt in their service,…read morethey included a beautiful guest signature book, they were easy to please, and their service at the church (especially their employee, Ray) was excellent. I couldn't have been more pleased. Most of all, they were very reasonable priced, which is difficult to find in today's world. I highly highly recommend Graceland Funeral Home. (Carolyn Fetscher, Miami, Nov., 2023)

My Sisters and I are so grateful for your professionalism and level of care. Thank you, Felipe…read moreCaballero, and Ray Fuqua and the staff at Graceland Funeral Home. From the 1st call to Graceland Funeral Home. The professionalism and level of communication was a huge comfort. Felipe Cabellero returned my call within minutes and assured me of any questions and concerns my sisters and I had. Ray Fuqua also restored our belief in humanity, so much so that we have adopted him to our family. We know that we fulfilled our Beautiful Mother's wishes with the assistance of Graceland Funeral Home and cremation. Thank you to all at Graceland Funeral Home. We strongly recommend your services.

En momentos tristes de perder un ser querido es dificil entender como es el proceso de servicios de…read moreun funeral, escogimos a Bernardo Garcia en Kendall, y tuvimos excelente servicio, Oscar (el argentino) nos dedico tiempo y tuvo paciencia en el proceso de despedir a nuestra madre, todas las dudas fueron resueltas. Tambien queremos agradecer a Jennifer que nos asisitio en papeles administrativo, viendo esta buena atencion decidimos hacer un plan de avanze para otro familiar, Gracias Bernardo Garcia de Kendall. In sad moments of losing a loved one, it is difficult to understand what the funeral service process is like. We chose Bernardo Garcia in Kendall, and we had excellent service. Oscar (the Argentinian) dedicated us time and was patient in the process of firing our loved ones. our mother, all doubts were resolved. We also want to thank Jennifer who assisted us in administrative papers, seeing this good attention we decided to make an advance plan for another family member, Thank you Bernardo Garcia from Kendall

The facilitates are good. Very clean and comfortable. However the woman at the reception is…read moreextremely rude and insensitive. People that work at a funeral home need be compassionate towards the clients. We are talking about people that are gricing loved ones, not just clients. The woman at the reception and that managed the arrangements for our service was extremely rude and insensitive to my family. Also some of the workers there during our wake were also rude and not helpful. I do not recommend this place and hope that the owners of this funeral home take a serious look at how they are running their businesses and would encourage them to have their staff do a costumer service training program in compassion.

We had a very good experience with Van Orsdel in the midst of having to do funeral services for my…read morefather which was very sad. They were very caring and helpful and kind. The minute you walk in you feel such peace. The place is so clean and decorated beautifully and smells so great! Everywhere there are mints and tissues and we felt like we got such undivided attention, including Mr. Van Orsdel himself paying his respects. The staff from beginning to end was amazing, every single person! Cynthia was such a great coordinator and helped us so much through the entire process! The memorial website designated to each person is amazing! You can pay your respects, order flowers, read and watch beautiful tributes and find out all the information you need! Thank you for caring and making this journey so much less painful! I highly recommend Van Orsdel Funeral Home

Really have no words to describe or thank the angels Liz, Dora, Alexandria and Maria Eugenia at…read morethis funeral home that helped me navigate this process. From the first phone call they were so compassionate and warm while they walked me through one of the hardest things I've ever gone through. They helped me put together a beautiful service for my grandmother in less than 24 hours. This is a family owned establishment and it shows. Thank you, thank you.