Do not call this place. If you do, be very careful to not give them the name of the deceased or the…read morehospital. We called them and made it very clear that we wanted to make an appointment to discuss prices before we agreed to anything. They used this informational phone call to misrepresent themselves to the hospital, and they tried to take the body of our loved one without consent. I can't tell you how stressful it was during this hard time to feel like someone was trying to force us into a contract. These people are vultures. Fortunately, they were unsuccessful but Caballero Rivera's behavior was completely unacceptable. Update: I definitely left this review in the right place.

From the moment we stepped foot on the property our family felt very taken care of. The waiting…read morearea is tastefully appointed, very clean, with soft music in the background. We were greeted and seen quickly. My Abuela passed away on a Friday. We were seen that Saturday morning by Monica. She was welcoming, kind, and knowledgable. She did not push any services on us but let us lead her with what we wanted for my Abuela. She kept us up to date with what was going on throughout the whole process. When we had last minute questions and needs the staff was quick and accommodating. I highly recommend Caballero Rivero Westchester.

I wish I would've read all the reviews before choosing this place to cremate my family member. It…read moretook over a month for the cremation and then the death certificate, still hasn't been released. The employees here are very unprofessional and are full of excuses as to why a process that should be seamless is so complicated! In a time when I need peace, they just created more chaos in my life! I definitely would not recommend them to anyone!

If I could give Auxiliadora a negative stars rating I would!!! a hundred times over!!!…read more We lost my 11 yr old sons father very unexpectedly and were dealing With SO much already that the unprofessionalism and disregard for human life this funeral home displayed was egregious to say the least First and foremost they charge you a $10 fee for each floral arrangement you have delivered to the funeral home....HORRIBLE. They said they would provide us with finger food and coffee. They provided 4 muffins and 1 box of Fresco brand lemon cake slices. We brought our own spread regardless but as soon as they saw our platters coming in they pulled their 4 muffins off the countertops within seconds, saving them for the next service im sure. My sons father looked AWFUL! He was only 39 when he died but he looked no less than 60 yrs old in that casket. His lips were sewn together crooked the makeup was caked on his face and the plastic bags meant to hold his bodily fluids in were hanging out of his clothes. And to make matters even worse, he was an organ donor so upon donation the hospital provided my 11 yr old son with a ceramic heart necklace and a matching bracelet for him to tie to his dads wrist. It was ceramic so it could be creamated with the body and son would have a connection to his dad forever. WELL THIS FUNERAL HOME REMOVED THE BRACELET FROM THE body and NEVER EVER GAVE US ANSWERS ON WHERE IT WAS MISPLACED. Towards the end of the service the mother of the deceased and his son (my 11 yr old) and the grandmother of the deceased broke down crying hysterically, it was gonna be the last time they saw their loved one and it was sinking in...well the funeral worker didn't hesitate to barge in and remind everyone we had 20 minutes and not a minute more and we would be escorted out without any exceptions. DISGUSTING! Fast forward to 30 days after the funeral. We contacted Auxiliadora to find out why noone had called us to pick up the ashes and they said it was because they had made a mistake with the paperwork and needed another signature to continue with the cremation. OUR LOVED ONE WAS IN A REFRIGERATOR FOR OVER 30 DAYS AND WE THOUGHT THE CREMATION HAD TAKEN PLACE WITHIN 10 DAYS OF THE SERVICE AS PROMISED!! THEY LEFT HIS BODY IN A REFRIGERATOR ALL THAT TIME AND DIDNT CONTACT US TO TELL US THERE WERE ANY ISSUES...if we wouldn't have called to check the status we wouldn't have found out until even later WELL we did some research and it turns out this funeral home allegedly had an incident years ago where they cremated the wrong body and that persons ashes were spread by the wrong family. When we found this out we called the funeral hom and asked if we could identify the body 1 last time before they cremated him because we were scared we wouldnt get the correct ashes...CAN YOU BELIEVE THEY TRIED TO CHARGE US $300 TO IDENTIFY THE BODy BEFORE CREMATION??? They had the gull to tell us if we wanted to spend extra time with the body we had to pay!! WHAT EXTRA TIME??? WE JUST WANTED TO IDENTIFY and MAKE SURE WE WERE GETTING THE CORRECT ASHES??? When the deceased mother called to express how dissatisfied we were the OWNER told her to come pick up the body if we didn't like the way they did things !!!! OMGGG...I JUST CANT. ALL I HAVE TO SAY IS BEWARE !!! AND RUN!!!! DO NOT USE THESE PEOPLE THEY ARE HORRIBLE HUMAM BEINGS!!!

They were amazing people to work with. During one of the worst moments in my life, I was treated…read morewith respect and dignity. I am very grateful to the staff. Most especially Adelaida who was a warm and comforting person.

Great service from the first call to the very end of the funeral of my father. The best price in…read moretown after calling all other well known funeral homes in Miami. Laura Tirado helped us immensely with all our questions and needs and the respect, courtesy and assistance was above excellent. Funeral home is extremely clean and quaint enough for a small and quiet viewing or a large and social one like the one we had for my father. I do recommend the third room if you are expecting a lot of people. By far, great experience and service from the first call with Ana the receptionist to all the details the day of the viewing and on the day of the funeral. Highly recommend without hesitation! Guillermo from Miami/Westchester

En momentos tristes de perder un ser querido es dificil entender como es el proceso de servicios de…read moreun funeral, escogimos a Bernardo Garcia en Kendall, y tuvimos excelente servicio, Oscar (el argentino) nos dedico tiempo y tuvo paciencia en el proceso de despedir a nuestra madre, todas las dudas fueron resueltas. Tambien queremos agradecer a Jennifer que nos asisitio en papeles administrativo, viendo esta buena atencion decidimos hacer un plan de avanze para otro familiar, Gracias Bernardo Garcia de Kendall. In sad moments of losing a loved one, it is difficult to understand what the funeral service process is like. We chose Bernardo Garcia in Kendall, and we had excellent service. Oscar (the Argentinian) dedicated us time and was patient in the process of firing our loved ones. our mother, all doubts were resolved. We also want to thank Jennifer who assisted us in administrative papers, seeing this good attention we decided to make an advance plan for another family member, Thank you Bernardo Garcia from Kendall

The facilitates are good. Very clean and comfortable. However the woman at the reception is…read moreextremely rude and insensitive. People that work at a funeral home need be compassionate towards the clients. We are talking about people that are gricing loved ones, not just clients. The woman at the reception and that managed the arrangements for our service was extremely rude and insensitive to my family. Also some of the workers there during our wake were also rude and not helpful. I do not recommend this place and hope that the owners of this funeral home take a serious look at how they are running their businesses and would encourage them to have their staff do a costumer service training program in compassion.

If I could give this company negative stars I would. Slow and inaccurate information EVERY time…read moresome communication needed to happen. Certified death and cremation certificates delayed by months. TERRIBLE across the board! Run to somewhere else immediately!

When my father passed away it was a very difficult time for my siblings and I. Apollo Cremations…read moremade it so much more worst for us. They were extremely unprofessional with how they communicated with us. There was even a moment that I had to raise my voice while mourning my dad because she was disrespectfully speaking to me. They told us last minute that the location of my dad's body was all the way in Hollywood and we were in Miami. The whole experience made it even worse for us and it was the first death we had to deal with in our immediate lives. I strongly recommend you steer await from this company.

Catholic cemetery with many beautiful statues. Did you know Americans used to picnic in cemetery…read moreparks? This is a calm and well cared for cemetery. The staff were kind and helpful for a recent graveside funeral service. They put up a tent for shade, provided chairs, and water.

Every web site you find for this cemetery says the same thing "Open 24 hrs." Don't fall for that…read more They lock the gates at the entrance and many times they close it early like whenever they like. They also do not pick up the phone nor have hours of operation on a recorded message.

The staff at Van Orsdel is vary caring, compassionate, and professional. This family run business…read moreis truly a gem at a very difficult time. Your loved ones will be cared for.. and that gives great peace of mind.

This funeral home has assisted our family on multiple occasions. David Gonzalez the manager at…read morethis location is extremely knowledgeable and a true professional. His attention to detail and care through very difficult times is appreciated more than he will ever know. David took care of the services for my grandfather with the honor he deserved. Thank you VanOrsdel Funeral Home. Our family is grateful.

The Wade Funeral Home was an excellent choice to pick. I had shopped around previously just to see…read morewhat would be the best choice for my passing mother. I had called Mr. Wade to discuss the matters, and he was absolutely attentive and caring towards my vulnerability after losing my loved one. I was saying my goodbyes to my mother, and Mr. Wade was very patient with me, and informing me of any inquiries I had. There was absolutely no hidden fees or sticker shock when completing all that was needing to be completed. Mr. Wade explained every detail and process to a T. I was never confused, misunderstood, or brushed off. His business was transparent and precise. During the final stages of having my mother cremated, I spoke to the office secretary, and she was phenomenal, too! She was constantly checking in on me via phone calls, emails, or text messaging to make sure I was doing alright, and if I had questions. When I came to collect the final documents and items, she had given me a hug. This company made me feel like loved and understood. The Wade Funeral Home was on top of things. They never skipped a beat with processing paperwork and communication. When there was a delay, because of uncontrolled reasons, they kept me up-to-date. In my vulnerable state, I felt my feelings were taken seriously, and that they made sure I was satisfied throughout the entire process. I highly recommend this funeral home. I am utterly grateful for their kindness, compassion, and patience. Please, consider this funeral home; they will strive to be there at your time of need. Thank you, Wade Funeral Home, for taking care of the funeral arrangements!

Thank you for helping and guiding me through my time of grieving...Staff was so polite and…read morepleasant, atmosphere was is simply beautiful...I will recommend your service. I really appreciate the dedication of providing wonderful customer service. Latanya Watts

If you are born, one day you will die. It is a fact of life…read more While many people choose to avoid this subject altogether, you shouldn't. You are running from an inevitable truth. There are many things to consider when dying. Do you want to be buried underground or placed on a wall? Would you prefer to be cremated? Donated to science? Do you want to have burial plots for yourself and your loved ones? Believe me there is much to consider. Assuming you're practical, this place is a reliable option. The office staff is pleasant and completely sympathetic to this difficult subject. I personally spoke to Sergio and Gladys and they were beyond helpful. While I may not have funeral expenses on my current to-do list, I did get a rundown when I went in for other matters. As far as burials go, I have several family members at this cemetery and have never had any issues. The graves are well kept and there is plenty of space. There are also nearby flower shops, so visiting your loved ones and bringing a token of your affection is a breeze. Oh, and a final tidbit - they don't remove bodies. From my conversation with staff, the oldest grave around is from the early 1900s. I know that in comparison to other cemeteries that doesn't seem like much, but Miami is a relatively new city. Visit HistoryMiami to get a better idea. Anyway, point is they truly respect the dead.

Bad customer service all they really want to do is sell you more stuff even as you are grievingread more

The cemetery was well kept. It was easy to navigate . The service for the deceased was inside and…read morethe room was clean and comfortable. There were mints crackers and water available before and after the service . I also learned that there are 2 mount Nebos in the same area so check location before going .

I never put negative reviews on line but was so surprised to see the cemetery grounds in such bad…read moreshape on Memorial day. The grass was overgrown and not edged as well as leaves and debris all over. I can ony compare it to the Star of David Cemetary in Hollywood that I visited after. It was night and day! it is disgraceful that there is such a lack of respect shown for these grounds! Heidi katz