Noraida (and everyone else) was extremely helpful and professional in relation to my mother's…read morerecent passing and in my questions for my own pre-planning funeral/cremation.

My father passed away recently and Rivero Caballero were excellent and kind to our family…read moreespecially Orlando who drove us to and from the cemetary. Thanks you.

I came by the Memorial Plan in Westchester after visiting its location in Hialeah (please see…read morereview for Memorial Plan San Jose). I had went into the Hialeah location to set up a preneed funeral plan. I had forgotten to sign some papers and I had to get my checkbook to pay for the deposit/first payment... so the saleswoman agreed to meet me at the location closer to my home. I also thought this would be a good way to see their other location. Location is a bit smaller than the Hialeah location but still features private chapels for the wakes. I actually preferred this location to the one in Hialeah not only because it's closer to home and family but also because the decor is a little nicer. Either way I paid for the first month while here and left on my way.

They were amazing people to work with. During one of the worst moments in my life, I was treated…read morewith respect and dignity. I am very grateful to the staff. Most especially Adelaida who was a warm and comforting person.

* I have to say I have never done a review on a funeral home, however, I feel compelled to leave…read moreone for this business. There was plenty of parking in the back, and the President (forgot his name), was kind enough to allow me to come in, since I am about 2 hours early. * As soon as I walked in, the clean fresh accent assaulted my senses and instantly put me at ease. Under the circumstances,

The owner (Jose A Arvelo ) of this funeral home was very disrespectful very unkind and he didn't…read moreeven think about the Family's pain he expected for us to do his job never cooperated with retrieving my love ones body and continued to make it seem like it was the families job super unprofessional I would not ever recommend this place to anyone never

I feel really awkward writing a review for this place, given it's nature, but I feel they deserve…read moresome props. From what I've been told, they handled everything with my grandmother's funeral wonderfully. The rabbi was probably the most awesome guy I've ever met and made us feel really comfortable given the situation. This place is very much in order and very clean. My grandpa was buried there when I was 6 and I never got to go, so It was nice to see it kept up well and to have my grandma right next to him. Given that, I would say this is a really nice place to be laid to rest.

This funeral home and cemetery mausoleum receives my worst review: 0…read more 1. I have been to this funeral home three times in the past five years. There are never any attendants at the door or in the viewing room. A cold welcome and they don't make guests feel welcomed, comforted, or professional, at all. 2. The past three deceased that I viewed were not "casket ready" at all. The makeup was not professional, our loved ones were so deep into the casket, and did not give them justice or respect by this unacceptable and lazy service to prepare our loved ones for internment. 3. We then went to the resting place of internment at Caballero-Rivero Cemetery and Mausoleum off 8th Ave, in Miami FL. What a beautiful cemetery and mausoleum. However, upon going into the inside of the mausoleum, where the deceased was being interned, and it was 110 degrees outside, and in a concrete building, ,on the third floor, there was no air-conditioning! Even the elevator had no air conditioning. Totally unacceptable, unprofessional, and truly disrespectful to all the guests and individual being interned, not to mention dangerous and truly cruel to all the mourners. 4. On the front of the entrance to the cemetery, it reads: "Caballero Rivero Cemetery...a place of "DIGNITY" -Really? This is the most indignant act of dignity. No air-conditioning in the middle of Summer, in Miami. Unprofessional, unloving, and abysmally indignant. Shame on you Caballero-Rivero Funeral Home and Services. You could do a lot better. Get those mausoleums air-conditioned ASAP. Stop ripping off the deceased family, and get some professional make-up artists into your businesses. In closing, leaving the cemetery, the office was in the front of the entrance. I pulled over and went into the office...it was air conditioned. -Indignant. Mr. Patrick T. Mastice Resident of South Florida Since 1990

Great and compassionate team, their funeral director Nadjeda Witt was extremely kind and helpful…read more Reasonable price. The same amount I got in the estimate was what I paid, no hidden fees and no nonsense. The chapel was spacious and clean. Would recommend if in need of funeral services.

I searched several companies before choosing this one to assist with my father's burial service…read more The location was good being that it is across the street from a restaurant. Everything went fine up until cremation. My husband and I arrived around 7:45 AM to ID the body. My mother chose a photo urn from the company. I told Tony that morning that I purchased something to hold some ashes also, and I wanted them to put a small amount aside for me. I told him to write it down so it would be done. He said he would tell the person doing the cremation. Today I was told his name is Lazaro. This past Saturday my mother went to pick up the ashes and she was only given the photo urn. My request for ashes for my necklace was not completed. I am deeply saddened by this issue because I thought I was going to have a piece of him to keep with me forever. My dad died in a span of five days. So far the only solution offered was bringing my mom's urn back. They mentioned it wasn't written in the contract. I bought the necklace after I decided to use the company. Also whether I bought the necklace before or after is irrelevant as the cremation had not taken place yet. I even inquired about a necklace purchase from Maspons. Maybe my request was not completed because I didn't buy it from them. Again, I asked Tony to notate it at 7:45 AM. How is the family supposed to move forward by making me come back to the funeral home and dealing with an past hurdle? I am a teacher and finally decided to come back to work because I thought I was past the next difficult thing and could remain composed for my students. Apparently not, because although my father died on October 11th, still is still no peace, not even for him. This is unacceptable.

If you are born, one day you will die. It is a fact of life…read more While many people choose to avoid this subject altogether, you shouldn't. You are running from an inevitable truth. There are many things to consider when dying. Do you want to be buried underground or placed on a wall? Would you prefer to be cremated? Donated to science? Do you want to have burial plots for yourself and your loved ones? Believe me there is much to consider. Assuming you're practical, this place is a reliable option. The office staff is pleasant and completely sympathetic to this difficult subject. I personally spoke to Sergio and Gladys and they were beyond helpful. While I may not have funeral expenses on my current to-do list, I did get a rundown when I went in for other matters. As far as burials go, I have several family members at this cemetery and have never had any issues. The graves are well kept and there is plenty of space. There are also nearby flower shops, so visiting your loved ones and bringing a token of your affection is a breeze. Oh, and a final tidbit - they don't remove bodies. From my conversation with staff, the oldest grave around is from the early 1900s. I know that in comparison to other cemeteries that doesn't seem like much, but Miami is a relatively new city. Visit HistoryMiami to get a better idea. Anyway, point is they truly respect the dead.

Very disappointing experience. For more than two years, I have visited in person, called, and…read moreemailed repeatedly to request replacement flower pots for four family burial sites, and the issue still has not been resolved. It is frustrating that such a basic maintenance matter has been left unaddressed for so long. While temporary plastic pots are sometimes available, families should not have to keep asking for a short-term fix each time they visit. A cemetery should maintain burial sites with care, consistency, and respect.

Our family wants to thank Felipe Caballero and his staff for the incredible service, compassion and…read moreconsideration they had for us. This was my first experience at preparing funeral services for a loved one. Felipe walked me through the entire process and ensured he would take care of everything, and he did. His professionalism and caring heart solidified my trust in him.He was always just a phone call away and would always answer my questions in a timely manner. If there was an option for 10 stars for this business, I would give it 10 stars. We are living in very unprecedented times and many business owners are taking advantage people's vulnerability. This is NOT the case for this business. If you have to prepare funeral services for a loved one , do not look elsewhere, you will not regret it. The sense of trust that you feel with him and his staff is exceptional. Thank you Felipe once again for everything.

I have mixed feelings about this business. I'll walk you through my experience. My brother…read moreunfortunately passed out of state and I immediately started the process of making his arrangements. I initially started working with a different funeral home and unfortunately due to how sudden and unexpected the passing of my brother was we were simply unprepared financially for this situation. There were a lot of blurred lines surrounding his death and well when you're in a vulnerable position and you put your trust into a business that's supposed to alleviate your stress when you're already grieving you expect a different level of care and professionalism. I found Graceland through Catholic Charities, and although Felipe was at first very kind and seemed like he genuinely cared there were a lot of things that just didn't sit right with me. For example my brothers body had to be shipped from out of state, that in itself took about two weeks. My brother passed away in May and we did not receive the body until June 27th and the viewing took place on the 28th. We were denied access to viewing the body despite repeated requests, although a funeral director can make the suggestion I believe it's up to the family to make the final determination. We never had the opportunity to identify the body and when I requested pictures, identifying information such as tattoos, or finger prints etc I was denied every single suggestion that I had in order to receive the closure that was needed. There was a constant back and forth with National Mortuary which is the company that ships, the funeral home in the state in which he passed said they preformed the embalming and the then I was told by the shipping company that THEY had preformed the embalming. The office staff seemed to laugh at me every chance they had, in particular Samuel. My brother was cremated on the 29th and unfortunately I couldn't attend the cremation which I truly believe was their end game. Although they were very gracious in understanding our financial situation and did give us a discount I don't believe that entitled them to behave in certain ways. I for one felt extremely disappointed and embarrassed by the whole thing. I repeatedly went to pick up my brothers ashes and they apparently have a policy where you can only pick up from 8:00 AM to 3:00 PM despite Felipe being there. When I initially went to pick up his remains the staff told my husband that we still owed money which of course wasn't true we paid cash the moment we signed the contract and so apparently that was an accounting oversight. I have never felt so humiliated, embarrassed, and ashamed. This was terrible what was done to us and I hope it doesn't happen to any other family out there during the most difficult time in their lives. While we appreciate the discount we would've appreciated empathy a lot more. Felipe is extremely professional in his communications and the way he accommodates families but I just felt extremely frustrated and lost throughout the process.

It was a nice service and burial everyone was treated with the upmost respect, courtesy and…read morekindness for our family.

It was a sad occasion, but this establishment made it easier for the family to handle things. They…read moreprovided catering for the viewing service as well as arranged and filled out documents for the deceased to be transferred back to their country for a burial of choice by the family. The value for such services were decent. They provide a piece of mind when things were so chaotic.