We had purchased a pre arranged funeral with Maspons at the Pembroke Pines location. When the time came to use it because my mom passed away we were helped by funeral directorJorge Cabrera from Maspons. This man is so UN profesional and a liar its not even funny. The first thing he lied about is that he told us my mom had picked out a dark coffin when we remember it was a light pink one , thats because i think the one he was trying to push on us was cheaper then what we paid for originally. The next thing is my mom stated that she wanted lilac color flowers and she was adamant about it . He called the flower shop they use and the lady said they didn't have any lilac color orchids of which that is like one of the most common color that orchids come in and she would not do anything to help us. She could of gone to Home depot and purchased them for GODS sake they have then. Mr Cabrera even gave us the phone to talk to the flower lady which is his vendor. He should of depended his vendor get what the family wanted,,, its called customer service.. I called a local flower shop on my own and they had better flowers, LILAC color orchids and were beautiful,, no thank you Masons flower vendor ,, terrible service. The worst thing Jorge Cabrera from Masons told us that the cemetery where my mom had purchased property didn't bury on Sundays so we had to do the funeral on Sunday and the burial on Monday. This affected us not having more friends and family come from Orlando due to the first day of school being on Monday. Since i didn't know any better i agreed since i thought i was dealing with a profesional,, boy was i wrong.I later called the cemetery myself and they told me that they are open on Sunday . This guy never even asked he just did things to his convenience .We later called him and confronted him with the real truth and he said , well in Miami the cemeteries don't bury on Sunday but we told him well not in Broward county ,, your customer is not in Miami.. He later told us another story which might be the real truth and said that he didn't have employees to do the funeral on Saturday and the burial on Sunday . I don't think thats my problem, people don't pick what day to die on and for them to be so shitty and make you do things to their convenience. The day of the burial he didn't have the balls to show up so he sent someone else in his place of which he was professional. This thing that sucks is that we chose Maspons because they are a Cuban American company since we to are Cuban Americans but never again i rather pay a little more and go with another company. This guy is loud, and looks like a used car salesman terrible ..... read more