Very disappointing experience. For more than two years, I have visited in person, called, and…read moreemailed repeatedly to request replacement flower pots for four family burial sites, and the issue still has not been resolved. It is frustrating that such a basic maintenance matter has been left unaddressed for so long. While temporary plastic pots are sometimes available, families should not have to keep asking for a short-term fix each time they visit. A cemetery should maintain burial sites with care, consistency, and respect.

Unfortunately, mom died in Nov 2025. She had preplanned her funeral. After waiting for…read moreapproximately 6 months, her name plate came back. Her birthdate was wrong. I don't live in Miami. We drove down there only to see that it was wrong! No one verified it before it was installed and no one called me to tell me it was ready! They told me they could not put a rush on it. So again I waited for around 4 months. Again, no one called me to say that it was ready the 2nd time. We drove down there , the common last name of Rodriguez was mispelled . They weren't supposed to touch that part ! I went to the office to complain. Jacneri called me back, apologized and said they'd put a rush on it. Called this week, they can't tell me when it's going to be in. I've been pretty patient and cordial but my patience is up! We are in August, November will be a yr that Ive dealt with this incompetent place!

Our family wants to thank Felipe Caballero and his staff for the incredible service, compassion and…read moreconsideration they had for us. This was my first experience at preparing funeral services for a loved one. Felipe walked me through the entire process and ensured he would take care of everything, and he did. His professionalism and caring heart solidified my trust in him.He was always just a phone call away and would always answer my questions in a timely manner. If there was an option for 10 stars for this business, I would give it 10 stars. We are living in very unprecedented times and many business owners are taking advantage people's vulnerability. This is NOT the case for this business. If you have to prepare funeral services for a loved one , do not look elsewhere, you will not regret it. The sense of trust that you feel with him and his staff is exceptional. Thank you Felipe once again for everything.

I have mixed feelings about this business. I'll walk you through my experience. My brother…read moreunfortunately passed out of state and I immediately started the process of making his arrangements. I initially started working with a different funeral home and unfortunately due to how sudden and unexpected the passing of my brother was we were simply unprepared financially for this situation. There were a lot of blurred lines surrounding his death and well when you're in a vulnerable position and you put your trust into a business that's supposed to alleviate your stress when you're already grieving you expect a different level of care and professionalism. I found Graceland through Catholic Charities, and although Felipe was at first very kind and seemed like he genuinely cared there were a lot of things that just didn't sit right with me. For example my brothers body had to be shipped from out of state, that in itself took about two weeks. My brother passed away in May and we did not receive the body until June 27th and the viewing took place on the 28th. We were denied access to viewing the body despite repeated requests, although a funeral director can make the suggestion I believe it's up to the family to make the final determination. We never had the opportunity to identify the body and when I requested pictures, identifying information such as tattoos, or finger prints etc I was denied every single suggestion that I had in order to receive the closure that was needed. There was a constant back and forth with National Mortuary which is the company that ships, the funeral home in the state in which he passed said they preformed the embalming and the then I was told by the shipping company that THEY had preformed the embalming. The office staff seemed to laugh at me every chance they had, in particular Samuel. My brother was cremated on the 29th and unfortunately I couldn't attend the cremation which I truly believe was their end game. Although they were very gracious in understanding our financial situation and did give us a discount I don't believe that entitled them to behave in certain ways. I for one felt extremely disappointed and embarrassed by the whole thing. I repeatedly went to pick up my brothers ashes and they apparently have a policy where you can only pick up from 8:00 AM to 3:00 PM despite Felipe being there. When I initially went to pick up his remains the staff told my husband that we still owed money which of course wasn't true we paid cash the moment we signed the contract and so apparently that was an accounting oversight. I have never felt so humiliated, embarrassed, and ashamed. This was terrible what was done to us and I hope it doesn't happen to any other family out there during the most difficult time in their lives. While we appreciate the discount we would've appreciated empathy a lot more. Felipe is extremely professional in his communications and the way he accommodates families but I just felt extremely frustrated and lost throughout the process.

The staff at Van Orsdel is vary caring, compassionate, and professional. This family run business…read moreis truly a gem at a very difficult time. Your loved ones will be cared for.. and that gives great peace of mind.

This funeral home has assisted our family on multiple occasions. David Gonzalez the manager at…read morethis location is extremely knowledgeable and a true professional. His attention to detail and care through very difficult times is appreciated more than he will ever know. David took care of the services for my grandfather with the honor he deserved. Thank you VanOrsdel Funeral Home. Our family is grateful.

Noraida (and everyone else) was extremely helpful and professional in relation to my mother's…read morerecent passing and in my questions for my own pre-planning funeral/cremation.

My father passed away recently and Rivero Caballero were excellent and kind to our family…read moreespecially Orlando who drove us to and from the cemetary. Thanks you.

Founded in 1913, this is one of Miami's oldest cemeteries. The sprawling 68 acre cemetery was…read morecreated by three Miami pioneers, Thomas O. Wilson, William N. Urey, and Clifton D. Benson. In 1926, McDonald Lovell was commissioned to design a mausoleum for the cemetery. The cemetery holds 60,000 people. This cemetery contains many notable people. Buried here is Desiderio Armas II, the youngest mayor of Santiago Cubo and father of Desi Arnaz from I Love Lucy. This is the final resting place of an Olympic swimmer, hall of fame baseball player, and an actress. Here you will find the pioneers like George Merrick, founder of Coral Gables and William Brickell, one of the founders of Miami. Other pioneer names you will see here include Munroe and Colllins. Former Nicaraguan And Cuban Presidents are interred here along with Manuel Artime, one of the leaders of the Bay of Pigs Invasion and Cuban exile leader Jorge Mas Canosa. Woodlawn Park contains the oldest Jewish cemetery in Miami as well as the oldest Greek, Chinese, Cuban, Roman Catholic, and Masonic burial plots in South Florida. One of my favorite parts of the cemetery is the monuments built to honor the soldiers buried here. Some were American soldiers who lost their lives in the Labor Day Hurricane of 1935. There are also 13 graves of Common Wealth War soldiers from WWII that include one Brit, two New Zealand airmen, and 10 personnel from the Royal Navy. I love the history contained in this cemetery. It's park like setting makes it a peaceful final respite. The lovely landscaping attracts feathered friends and in addition to being a cemetery it is also a bird sanctuary. HistoryMiami sometimes schedules historical walkIng tours through here which I would love to take someday. As long as you visit respectfully, this is a great place to explore the history of Miami.

We saw Ileana Morel for purchasing our burial arranfements. Ileana was a joy to work with. She made…read morewhat was a very difficult day much easier. Not only is she professional and knowledgeable about everything having to do with funeral plots etc but she is a kind, personable lady that listened to all our questions, and addressed all our concerns. Ileana went above and beyond to make sure our transactions were completed perfectly and treated us like family. Thank you Ileana.

Great and compassionate team, their funeral director Nadjeda Witt was extremely kind and helpful…read more Reasonable price. The same amount I got in the estimate was what I paid, no hidden fees and no nonsense. The chapel was spacious and clean. Would recommend if in need of funeral services.

I searched several companies before choosing this one to assist with my father's burial service…read more The location was good being that it is across the street from a restaurant. Everything went fine up until cremation. My husband and I arrived around 7:45 AM to ID the body. My mother chose a photo urn from the company. I told Tony that morning that I purchased something to hold some ashes also, and I wanted them to put a small amount aside for me. I told him to write it down so it would be done. He said he would tell the person doing the cremation. Today I was told his name is Lazaro. This past Saturday my mother went to pick up the ashes and she was only given the photo urn. My request for ashes for my necklace was not completed. I am deeply saddened by this issue because I thought I was going to have a piece of him to keep with me forever. My dad died in a span of five days. So far the only solution offered was bringing my mom's urn back. They mentioned it wasn't written in the contract. I bought the necklace after I decided to use the company. Also whether I bought the necklace before or after is irrelevant as the cremation had not taken place yet. I even inquired about a necklace purchase from Maspons. Maybe my request was not completed because I didn't buy it from them. Again, I asked Tony to notate it at 7:45 AM. How is the family supposed to move forward by making me come back to the funeral home and dealing with an past hurdle? I am a teacher and finally decided to come back to work because I thought I was past the next difficult thing and could remain composed for my students. Apparently not, because although my father died on October 11th, still is still no peace, not even for him. This is unacceptable.

I did all the arrangements remote about a year and half ago when my mom was diagnose with cancer,…read morethey handled my request immediately. The experience was very easy to set up and they were very helpful. Once my mom passed this past December again the experience was great, the staff especially Daniela was very nice and handled every detail Great professional organization and very competitive prices I would recommend them, great customer service.

Reliable and kind. Ferdinand accommodated a dear friend of mines untimely passing just before the…read morenew year and treated her family with the utmost respect and compassion. Thank you.

Private parking lot Very spacious and comfy seating…read more TV is provided to share pictures and videos with family and all loved ones. There is an area provided to place coffee and light bites to get through the hours. Although this is not the ideal place you want to write a review for it's all part of the journey of life. Family was happy with the service

Maspons funeral home treated us great. They explain all the details into having a funeral and…read morehelped us choose the right services. Eric Maspons we thank you for your time and appreciate the way you worked with the cemetery and your staff. Thank you Maspons from our family.

The mother of close family friends passed away tragically last week and needed assistance in making…read morethe funeral arrangements. I went to four different places for comparison and gave the family the options. We were all very pleased by the way the staff, especially Yenni Aguirre handled all our questions and concerns. Yenni was professional in her dealings yet showed compassion and empathy. We never felt rushed or inconvenienced. We had a small, private viewing due to the nature of the circumstances. The family was very pleased with how their loved one was prepared, the chapel was clean and cozy, the lighting was appropriate. Overall, National Funeral Homes at Douglas Road made it possible for us to have a beautiful, memorable closure during this very difficult time. Thank you! * Sergio C.

I guess these people truly are horrible, because I am not the only one who would say so…read more I only have terrible things to say about Dayana S., Nulka M., and this business overall- but it looks like anyone can just take one look and see all these previously written 1 star reviews from everyone and steer clear. My father unexpectedly passed and we trusted Dayana to assist with funeral arrangements. She was kind at first, but out of nowhere flipped a switch as soon as you catch her in her lies and even has the nerve to blame you (the customer) on top of the already difficult time one goes through when a loved one passes. She took our money and ran. The refund she eventually returned wasn't even the full amount and we are currently still going through a case with her. If you choose to work with this company, be very careful. Do not ignore these warning signs.