I have mixed feelings about this business. I'll walk you through my experience. My brother…read moreunfortunately passed out of state and I immediately started the process of making his arrangements. I initially started working with a different funeral home and unfortunately due to how sudden and unexpected the passing of my brother was we were simply unprepared financially for this situation. There were a lot of blurred lines surrounding his death and well when you're in a vulnerable position and you put your trust into a business that's supposed to alleviate your stress when you're already grieving you expect a different level of care and professionalism. I found Graceland through Catholic Charities, and although Felipe was at first very kind and seemed like he genuinely cared there were a lot of things that just didn't sit right with me. For example my brothers body had to be shipped from out of state, that in itself took about two weeks. My brother passed away in May and we did not receive the body until June 27th and the viewing took place on the 28th. We were denied access to viewing the body despite repeated requests, although a funeral director can make the suggestion I believe it's up to the family to make the final determination. We never had the opportunity to identify the body and when I requested pictures, identifying information such as tattoos, or finger prints etc I was denied every single suggestion that I had in order to receive the closure that was needed. There was a constant back and forth with National Mortuary which is the company that ships, the funeral home in the state in which he passed said they preformed the embalming and the then I was told by the shipping company that THEY had preformed the embalming. The office staff seemed to laugh at me every chance they had, in particular Samuel. My brother was cremated on the 29th and unfortunately I couldn't attend the cremation which I truly believe was their end game. Although they were very gracious in understanding our financial situation and did give us a discount I don't believe that entitled them to behave in certain ways. I for one felt extremely disappointed and embarrassed by the whole thing. I repeatedly went to pick up my brothers ashes and they apparently have a policy where you can only pick up from 8:00 AM to 3:00 PM despite Felipe being there. When I initially went to pick up his remains the staff told my husband that we still owed money which of course wasn't true we paid cash the moment we signed the contract and so apparently that was an accounting oversight. I have never felt so humiliated, embarrassed, and ashamed. This was terrible what was done to us and I hope it doesn't happen to any other family out there during the most difficult time in their lives. While we appreciate the discount we would've appreciated empathy a lot more. Felipe is extremely professional in his communications and the way he accommodates families but I just felt extremely frustrated and lost throughout the process.

Dealing with Graceland was a very positive experience. They were very prompt in their service,…read morethey included a beautiful guest signature book, they were easy to please, and their service at the church (especially their employee, Ray) was excellent. I couldn't have been more pleased. Most of all, they were very reasonable priced, which is difficult to find in today's world. I highly highly recommend Graceland Funeral Home. (Carolyn Fetscher, Miami, Nov., 2023)

Private parking lot Very spacious and comfy seating…read more TV is provided to share pictures and videos with family and all loved ones. There is an area provided to place coffee and light bites to get through the hours. Although this is not the ideal place you want to write a review for it's all part of the journey of life. Family was happy with the service

Maspons funeral home treated us great. They explain all the details into having a funeral and…read morehelped us choose the right services. Eric Maspons we thank you for your time and appreciate the way you worked with the cemetery and your staff. Thank you Maspons from our family.

I found the funeral beautiful. A beautiful, serine place. The furniture and decor were all very…read morenice. I would use this funeral home. It was well kept and clean. I came for a viewing. They did a good job. The person that did the makeup for the deceased did a fantastic job. She looked natural. The staff was attentive. Eager to help. They were walking around helping. I appreciated that. The funeral home does not have many parking spaces inside. Outside in the grass there was space to park. I would say be careful with the tree's roots. I almost tripped.

Amazing funeral service team and facility. I truly felt that my loved one was taken care of and in…read morethe best hands with Joe Scarano at the pines location. Marilyn and George were also a great help to my family and I during this difficult time.

Affordable until you add services, then it's not. They are a…read morecheap funeral for those who don't want to spend more or can't. Had to pay extra, for hair and makeup for my loved one and I couldn't recognize them. Paid an extra $250, I complained and they didn't offer a refund They said the earrings I gave them were broken they never used them. When I dropped them off they were fine, they said they would look into it. Go anywhere else, this place is a nightmare.

From start to finish Dave and his team made the Very…read moredifficult process of planning a service, a peaceful and smooth process. They demonstrated lots of care, kindness, empathy and patience. They care about you and your family and showed a lot of kindness compared to other places. The timeline they offered for cremation was quick compared to many other places. We are so happy that we chose them for my sweet nephew Nikolas's cremation and memorial service. This is a very professional place with a great set of people there for you during a difficult time. We are forever grateful to Boyd/Panciera Hollywood! God bless!

Catholic cemetery with many beautiful statues. Did you know Americans used to picnic in cemetery…read moreparks? This is a calm and well cared for cemetery. The staff were kind and helpful for a recent graveside funeral service. They put up a tent for shade, provided chairs, and water.

Every web site you find for this cemetery says the same thing "Open 24 hrs." Don't fall for that…read more They lock the gates at the entrance and many times they close it early like whenever they like. They also do not pick up the phone nor have hours of operation on a recorded message.

Will be doing my 3rd funeral here. It's a good price and it's straight and to the point.read more

Never again will I allow my family to spend money or subject themselves to bad business practices…read morefrom this company. What an embarrassment that my uncle's burial paperwork was not completed nor paid to the cemetery. We had the church service nearby, hundreds made a procession through the rain to the cemetery, and to be turned back around because they didn't have a plot nor tomb ready for us. The cemetery didn't get paid by the funeral home and they wanted their money. We took everyone back to their office and had a VERY unprofessional conversation with the manager and owner(s). They expected us to pay again because someone in their office didn't document payment properly and didn't reserve a spot for my uncles body. Shouldn't someone have called or at least tell us at the church? It was pouring down rain and we had my parents along with many other elderly family members dangerously wading through water in their parking lot. Some had been sitting for hours and needed to use the restrooms and I ordered refreshments to hold us over (additional unexpected expenses). My father was the last living sibling of my uncle and all we wanted was to give my uncle a good farewell. Hours later we were able to get things worked out but it was not a pretty scene. I've complained with the BBB and governing bodies, however, people need to know what kind of business practices they're up against. There are many other classy and decent funeral homes in the area such St. Forts Funeral Home.

They were amazing people to work with. During one of the worst moments in my life, I was treated…read morewith respect and dignity. I am very grateful to the staff. Most especially Adelaida who was a warm and comforting person.

Great service from the first call to the very end of the funeral of my father. The best price in…read moretown after calling all other well known funeral homes in Miami. Laura Tirado helped us immensely with all our questions and needs and the respect, courtesy and assistance was above excellent. Funeral home is extremely clean and quaint enough for a small and quiet viewing or a large and social one like the one we had for my father. I do recommend the third room if you are expecting a lot of people. By far, great experience and service from the first call with Ana the receptionist to all the details the day of the viewing and on the day of the funeral. Highly recommend without hesitation! Guillermo from Miami/Westchester

I used their services for 3 of my close family members and they were very professional and helpful…read morein the process. I truly recio recommend them.

A close friend of ours passed and the nursing home offered us the number to this funeral. the…read moreperson that answered was named Ruben and he was very belligerent. He kept going on about how he was part owner. Given our circumstances he was really disrespectful repeating the same things over and over. he showed no compassion for our situation and refused to offer their services. a truly rude person to someone having just suffered a loss. God bless him.