This funeral home and cemetery mausoleum receives my worst review: 0 1. I have been to this funeral home three times in the past five years. There are never any attendants at the door or in the viewing room. A cold welcome and they don't make guests feel welcomed, comforted, or professional, at all. 2. The past three deceased that I viewed were not "casket ready" at all. The makeup was not professional, our loved ones were so deep into the casket, and did not give them justice or respect by this unacceptable and lazy service to prepare our loved ones for internment. 3. We then went to the resting place of internment at Caballero-Rivero Cemetery and Mausoleum off 8th Ave, in Miami FL. What a beautiful cemetery and mausoleum. However, upon going into the inside of the mausoleum, where the deceased was being interned, and it was 110 degrees outside, and in a concrete building, ,on the third floor, there was no air-conditioning! Even the elevator had no air conditioning. Totally unacceptable, unprofessional, and truly disrespectful to all the guests and individual being interned, not to mention dangerous and truly cruel to all the mourners. 4. On the front of the entrance to the cemetery, it reads: "Caballero Rivero Cemetery...a place of "DIGNITY" -Really? This is the most indignant act of dignity. No air-conditioning in the middle of Summer, in Miami. Unprofessional, unloving, and abysmally indignant. Shame on you Caballero-Rivero Funeral Home and Services. You could do a lot better. Get those mausoleums air-conditioned ASAP. Stop ripping off the deceased family, and get some professional make-up artists into your businesses. In closing, leaving the cemetery, the office was in the front of the entrance. I pulled over and went into the office...it was air conditioned. -Indignant. Mr. Patrick T. Mastice Resident of South Florida Since 1990 read more

This is my second time in less than three months that I use Caballero Sunset, let me tell you, on both occasions, they went far and beyond on my expectations, my requests were kindly accepted, very professional, they answered all my questions, they made us feel like if they were servicing one of their own, that is how attentive they were. Gladys, Luis, Sabrina, Cristina Brown you are the best out there, thank you so much. read more

During this very difficult time. We had a good experience. Luis was an excellent leader and very helpful, kind and supportive. Our family is thankful for their professionalism. read more

This place definitely robs you blind! My parents went to this place because my grandmother passed away. I decided to join them because these places tend to be over priced and I thought I could help. We spoke to the director of this place and we all sat in a room and spoke, the four of us. We specifically asked her (forgot her name) that we had my grandfather at home in an urn and we wanted to bury both grandparents together. Mind you, my grandmother was also cremated. She told us point blank that it would be perfectly fine to bury both my grandparents in the same plot. We wrote up the paper work and we left. My parents had to go back for more paperwork and on the day it was time to bury them, they tell them that they need to purchase an additional plot for my grandfather because they cannot be buried together. Most awful experience with this place. They steal your money. read more

The staff is very nice and understanding I would highly recommend to everyone I know.

Terrible experience. 1 year ago I went with my grandmother in person to pay off all expenses so that it would be completely paid off. I assured with my grandmother and parents that it would be my grandmother's wish and to let us know the entire cost to pay off everything that was left. They gave me a receipt and assured all was paid off. Yesterday, my grandmother passed away and we went today to go ahead and plan the service for them to inform us that we had an additional fee to pay. We had to pay $175.00 to dress her for the casket. I ask how was this not addressed when I went with my grandmother in person to pay for fees. Moreover, it was my grandmother's wish to go straight to the burial as she did not want a funeral service. So was I suppose to assume she is going to go naked into the ground? When going over when the date of the service would be they stated it would be a $400.00 charge if we wanted to see her body for 5 minutes. This is just inhumane for all I know they could be putting a random body or bricks to be put in the casket in the ground and we would not know if we don't pay these $400.00. Those $400.00 are not going to be paid for the process of simply opening a lid on a casket as it does not take a tow truck to open a casket. I would much rather donate that money to charity. It is so sad to see how all people care about is money and not the fact that you just lost a loved one. read more

I feel really awkward writing a review for this place, given it's nature, but I feel they deserve some props. From what I've been told, they handled everything with my grandmother's funeral wonderfully. The rabbi was probably the most awesome guy I've ever met and made us feel really comfortable given the situation. This place is very much in order and very clean. My grandpa was buried there when I was 6 and I never got to go, so It was nice to see it kept up well and to have my grandma right next to him. Given that, I would say this is a really nice place to be laid to rest. read more

Staff is wonderful, nice and outstanding. Very pleased with everything, Thank you

Doesn't seam like reviewing a funeral home is the same as a restaurant given the circumstances but based on my experience it's well deserved and may help others. I had been to several wakes at many of the local funeral homes and was not looking for the same poor experience when it came to my father-in-law. I had been here in the past and remembered the environment was clean and accommodating. They were amazing all the way through the process and even went out of their way to help. John was our funeral director and gently went through the paperwork and process. He provided me his cell number for us to communicate and was available when I called. During the service we noticed some cards were misprinted. He reprinted and replaced them immediately. The girl who was working the night of the service was amazing. We had arraigned viewing hours from 6pm-12am but had some family fly in and arrive at 11:45pm. At no point did she ever ask us to leave or do anything to hint that our time was up. The following day for the burial John made sure the ceremony went well and based on our wishes. Hope to never be back, but if I have to this will be my place. read more

I would not recommend this funeral home to anyone that I know. The people that have asked me in regards to this company I have told them to look for another one because Memorial Plan does not deserve it. I have a grandmother which is 78 years old today. In 2011, a former employee went to visit my grandmother at her house to sell Memorial Plan services. The lady did not discuss in detail any of the information with her about the contract. She told her that she would need to pay $1610 only. However, she never mentioned that if she did not pay within the 1st year her interest would be 9.9%. Especially, when you are dealing with people that don't know the law nor speak English. I don't understand how a so call professional company Memorial Plan would not train their employees to not trick their clients especially when they are of old age. It is very unfair and unethical for them to lie to clients My grandmother ended up signing the contract and till this day she is still paying her bill. She does not work and cannot offer to pay so much interest. The best part about it is that anyone that dies in most funeral you only pay about 1500 and that is it. However, my grandmother is cremation with no wake and all this has cost her more than she could offer. They need to have more compassion. read more

In handling my relative's funeral, Indignity Memorial combined a rare combination of insensitivity and incredible incompetence. Among notable examples, they managed to send us the death certificate for the wrong person. As one of their services, and as part of an overpriced package, they handled the obituary in the Miami Herald, but only got it correct after the fourth try. All in all they helped make a difficult time truly horrible. read more