Our family had an extremely painful and unacceptable experience with Caballero Funeral Home during…read morean already devastating time. We specifically requested that the casket be closed at 9:30 PM. This did not happen. We were told there was no staff available to close it. Instead, the casket was not closed until 10:45 PM, and this was done in front of grieving family and guests. Watching staff stuff blankets and close the casket in public caused immense emotional distress and should never happen under any circumstances. Additionally, flowers that were delivered and signed for by the funeral home were lost. Initially, we were told there was no employee by the name of the signer. Later, the manager discovered that the signature did in fact belong to one of their employees. Despite this, the flowers were still missing. As of 2:00 PM, after the service had ended, staff were digging through other grave sites trying to locate them. When I asked about the missing flowers, I was shockingly told that I should not have used the flower shop recommended on the obituary--placing blame on the family instead of taking responsibility. This was the worst experience imaginable during a time of deep grief. Our family was made to suffer far more than necessary due to disorganization, lack of professionalism, and a complete absence of compassion. I could go on, but this alone speaks volumes. I would never recommend this funeral home to any family.

This is the worst funeral home/cemetery in North America. If you have to die, die anywhere else but…read morehere because these people have -12 sense of empathy and decency. Not only does their customer service need total revamping, the people that work there literally do not have a clue about anything. Incredibly disorganized and will tell you to come back another day because they're by appointment only. Lol, mira payasa Vplp.

I was very happy with the services we received: my father's viewing and cremation. The director…read moreJennifer was very kind and very thorough, which was great because it was our first time dealing with funeral arrangements. The premises are warm and elegant. The lounge where we were able to lay out finger foods and coffee has several tables for guests to sit at away from the chapels, very convenient. We were provided a TV to run a slideshow and a podium for our pastor to use for the service we had. Flowers were pretty. And everything reasonably priced.

From the owner: Whether planning for the future or having suffered a loss, our staff of professionals are there to…read morehelp.

This week marks the thirtieth anniversary of my mother's passing. So for the last thirty years…read moreevery time I look down to my mother's grave I see the custom headstone that the Gateway Monument Company created for our family to commemorate our mother's life. I will always remember the care, patience and understanding I received from the staff at Gateway. It is a difficult time to make decisions when grieving the loss of a loved one. They helped us get through it, and produced a fitting memorial for our mother - something the funeral home could not provide from their stock options. Thank you for being part of the positives that came out of a heart breaking life event.

There has to be no more difficult professions than those dealing with human emotions. The funeral…read moreand monument business must be amongst the toughest. I can tell you from too much experience that Gateway Monuments, and its principal owner, Mr. James Kamercia, are indeed the best in the business. They care so much to get the job right, they certainly do "cross their T's and dot their I's". Not long ago I lost my Grandmother, my father-in-law and my Dad, all within a 9 month period. Mr. Kamercia worked with my family and me to design, engrave and install my Grandmothers marker, consulted us on the dealings we had with the company designated to engrave at a mausoleum for my Father, and researched and suggested casket and urn choices for my father-in-law's arrangements. The wealth of knowledge that this individual provides (I believe that he has taught mortuary science at The University of Miami and has worked in many aspects of the funeral services business) is emotionally invaluable and financially quite fair. This guy Kamercia is the best of the best, the go to guy if you ever need to know anything about the funeral business or need a true work of art in a memorial......but personally, I hope not to need to order another monument again..........As I said, its a tough business. However, my family knows who to call when my time is up.

THE WORST!!! I wish I could give this place ZERO stars!! I…read moreattended a graveside funeral yesterday afternoon and the behavior of the staff was OUTRAGEOUS!! Fifteen minutes into the service Sales Staff member, Damarys Moreno rudely interrupted the pastor and addressed the entire funeral party to ask "How much longer is THIS going to last?" I was shocked and enraged by the lack of humanity, decency and common respect anyone would show to a grieving family. Other staff members assured the family that management would be in contact to correct this egregious wrong and NO ONE from this establishment has called to offer an apology. As someone who works in the Mortuary business this was a new LOW in service I have ever seen. Use this business at your OWN PERIL!! They have no respect for the grieving or the dead. DO NOT USE THIS BUSINESS!!

Service is short but staff shows respect and keeps their distance…read more I know this cemetery is very old but the outside entrance can use some freshening up with paint and better landscaping. Inside is kept well and grass always seems cut though.

We had a very good experience with Van Orsdel in the midst of having to do funeral services for my…read morefather which was very sad. They were very caring and helpful and kind. The minute you walk in you feel such peace. The place is so clean and decorated beautifully and smells so great! Everywhere there are mints and tissues and we felt like we got such undivided attention, including Mr. Van Orsdel himself paying his respects. The staff from beginning to end was amazing, every single person! Cynthia was such a great coordinator and helped us so much through the entire process! The memorial website designated to each person is amazing! You can pay your respects, order flowers, read and watch beautiful tributes and find out all the information you need! Thank you for caring and making this journey so much less painful! I highly recommend Van Orsdel Funeral Home

Really have no words to describe or thank the angels Liz, Dora, Alexandria and Maria Eugenia at…read morethis funeral home that helped me navigate this process. From the first phone call they were so compassionate and warm while they walked me through one of the hardest things I've ever gone through. They helped me put together a beautiful service for my grandmother in less than 24 hours. This is a family owned establishment and it shows. Thank you, thank you.

Overpriced. Late. Unprofessional. They wanted charged over $1000 for coffee for two hours for 40…read morepeople. For coffee?! We had a visitation service on Wednesday night and cone Thursday, they refused to bring the flowers from their location to the church because they scheduled services too closer to one another and they didn't have a driver to bring them to the church and offered to bring them direct to the cemetery. Not acceptable so we asked if they could travel in the hearse, but told they "didn't want to damage the casket." Our limo driver was also 15 minutes late. My mom is still negotiating how to get the flowers to the church and we are now 20 minutes late behind schedule and may be late for our own grandfathers church service. This place is over priced, they clearly over book which then compromises promised services that we clearly over paid for.

The worst!!!! Years ago they forgot to dig an opening for my son's casket. The guests at the…read morefuneral and the Pastor were quite surprised. When you call to ask for someone in charge, they always tell me they are busy and will call me back. They don't. If one looks, most of the Bronze vases are stolen, only to be replaced by inexpensive painted aluminum. Someone stole my parent's vase recently. I want to buy another bronze one, I'm afraid that will get stolen. The security mainly sits in their golf cart. I would like to know why there is so much theft. No one cares. To put the icing on the cake, at my sister's funeral years ago ( she was cremated) they forgot to bring the urn. That affected my mother in many ways. If I could give negative 100 stars I would!

Private parking lot Very spacious and comfy seating…read more TV is provided to share pictures and videos with family and all loved ones. There is an area provided to place coffee and light bites to get through the hours. Although this is not the ideal place you want to write a review for it's all part of the journey of life. Family was happy with the service

Maspons funeral home treated us great. They explain all the details into having a funeral and…read morehelped us choose the right services. Eric Maspons we thank you for your time and appreciate the way you worked with the cemetery and your staff. Thank you Maspons from our family.

Do not call this place. If you do, be very careful to not give them the name of the deceased or the…read morehospital. We called them and made it very clear that we wanted to make an appointment to discuss prices before we agreed to anything. They used this informational phone call to misrepresent themselves to the hospital, and they tried to take the body of our loved one without consent. I can't tell you how stressful it was during this hard time to feel like someone was trying to force us into a contract. These people are vultures. Fortunately, they were unsuccessful but Caballero Rivera's behavior was completely unacceptable. Update: I definitely left this review in the right place.

From the moment we stepped foot on the property our family felt very taken care of. The waiting…read morearea is tastefully appointed, very clean, with soft music in the background. We were greeted and seen quickly. My Abuela passed away on a Friday. We were seen that Saturday morning by Monica. She was welcoming, kind, and knowledgable. She did not push any services on us but let us lead her with what we wanted for my Abuela. She kept us up to date with what was going on throughout the whole process. When we had last minute questions and needs the staff was quick and accommodating. I highly recommend Caballero Rivero Westchester.