I am extremely disappointed with my experience with this company…read more The sales process was excellent, but once the purchase was completed, communication became very poor. Beginning on July 16, I repeatedly left voicemails and sent text messages to my counselor, Idarmis, simply asking for guidance on the next steps regarding my father's scroll. Weeks went by without any response. I was later told that Idarmis was waiting for instructions from my wife, who is the property owner. However, that explanation does not reflect my experience. If additional information or authorization was required, a simple phone call or text explaining that would have resolved the matter immediately. Instead, my repeated requests for guidance were ignored. Ironically, I only received a text message from Idarmis after I contacted the office manager, Christina, to express my concerns. What concerns me even more is the company's apparent policy of refusing to provide customers with management's email address when they need to escalate an issue. Multiple employees declined to provide it, which I found highly unusual. In all my years of doing business, I have never encountered a company that prevents customers from contacting management to resolve a legitimate concern. If managers are there to assist customers, their contact information should not be withheld from clients. That practice is unprofessional and should be reviewed by corporate. Families choose a funeral service provider expecting compassion, responsiveness, and clear communication during difficult times. Unfortunately, that was not my experience. I hope the company reviews its communication practices and customer service policies so that future families do not experience the same frustration I did.

Thanks to the service of counselor Raciell Ponte,there were no delays in the procedures for my dear…read moremother's funeral

first the lights flickered all night, the place looked like a dirty cheap sterol office building,…read morethen the workers were no were to be found, the police services was canceled with a fake excuse. all in all, its an over price, dirty, broken down water fountains and it all feels like a old dump.

I was very happy with the services we received: my father's viewing and cremation. The director…read moreJennifer was very kind and very thorough, which was great because it was our first time dealing with funeral arrangements. The premises are warm and elegant. The lounge where we were able to lay out finger foods and coffee has several tables for guests to sit at away from the chapels, very convenient. We were provided a TV to run a slideshow and a podium for our pastor to use for the service we had. Flowers were pretty. And everything reasonably priced.

This week marks the thirtieth anniversary of my mother's passing. So for the last thirty years…read moreevery time I look down to my mother's grave I see the custom headstone that the Gateway Monument Company created for our family to commemorate our mother's life. I will always remember the care, patience and understanding I received from the staff at Gateway. It is a difficult time to make decisions when grieving the loss of a loved one. They helped us get through it, and produced a fitting memorial for our mother - something the funeral home could not provide from their stock options. Thank you for being part of the positives that came out of a heart breaking life event.

There has to be no more difficult professions than those dealing with human emotions. The funeral…read moreand monument business must be amongst the toughest. I can tell you from too much experience that Gateway Monuments, and its principal owner, Mr. James Kamercia, are indeed the best in the business. They care so much to get the job right, they certainly do "cross their T's and dot their I's". Not long ago I lost my Grandmother, my father-in-law and my Dad, all within a 9 month period. Mr. Kamercia worked with my family and me to design, engrave and install my Grandmothers marker, consulted us on the dealings we had with the company designated to engrave at a mausoleum for my Father, and researched and suggested casket and urn choices for my father-in-law's arrangements. The wealth of knowledge that this individual provides (I believe that he has taught mortuary science at The University of Miami and has worked in many aspects of the funeral services business) is emotionally invaluable and financially quite fair. This guy Kamercia is the best of the best, the go to guy if you ever need to know anything about the funeral business or need a true work of art in a memorial......but personally, I hope not to need to order another monument again..........As I said, its a tough business. However, my family knows who to call when my time is up.

THE WORST!!! I wish I could give this place ZERO stars!! I…read moreattended a graveside funeral yesterday afternoon and the behavior of the staff was OUTRAGEOUS!! Fifteen minutes into the service Sales Staff member, Damarys Moreno rudely interrupted the pastor and addressed the entire funeral party to ask "How much longer is THIS going to last?" I was shocked and enraged by the lack of humanity, decency and common respect anyone would show to a grieving family. Other staff members assured the family that management would be in contact to correct this egregious wrong and NO ONE from this establishment has called to offer an apology. As someone who works in the Mortuary business this was a new LOW in service I have ever seen. Use this business at your OWN PERIL!! They have no respect for the grieving or the dead. DO NOT USE THIS BUSINESS!!

Service is short but staff shows respect and keeps their distance…read more I know this cemetery is very old but the outside entrance can use some freshening up with paint and better landscaping. Inside is kept well and grass always seems cut though.

We arrived at the funeral home for the initial consultation fully dreading it, being familiar with…read morethe pressuring tactics often employed at funeral homes to get grieving people to buy unnecessary add-on items. To the contrary, however, Cynthia, the funeral director, was absolutely amazing--compassionate, understanding and very sensitive to our unique situation. She did not recommend we purchase anything other than what was absolutely necessary. It gave us the space and time to without any pressure choose the type of flowers, urn, service and room we wanted. Cynthia was also extremely helpful in giving advice on all of the logistical questions we had--on everything from the music, slideshow and enlarged photographs we ultimately had at the service. This made a very painful time a lot easier and lowered our stress level considerably. We would also like to thank Dawn, who prepared the beautiful slideshow on the funeral home's website using the photos we pulled together from friends and family. She said that after reading the obituary we prepared, that she had a good idea of what our loved one was like. Dawn really took the time to understand his life, including his love of travel, and the slideshow really captured his essence. Many thanks, too, to Mr. Van Orsdel, who attended our service. That meant a lot to us. His daughter, who also works at the funeral home, is also very sweet. We feel very lucky and profoundly grateful to have found this funeral home and recommend it without reservation.

We had a very good experience with Van Orsdel in the midst of having to do funeral services for my…read morefather which was very sad. They were very caring and helpful and kind. The minute you walk in you feel such peace. The place is so clean and decorated beautifully and smells so great! Everywhere there are mints and tissues and we felt like we got such undivided attention, including Mr. Van Orsdel himself paying his respects. The staff from beginning to end was amazing, every single person! Cynthia was such a great coordinator and helped us so much through the entire process! The memorial website designated to each person is amazing! You can pay your respects, order flowers, read and watch beautiful tributes and find out all the information you need! Thank you for caring and making this journey so much less painful! I highly recommend Van Orsdel Funeral Home

We just had our mom's funeral 2 months ago at this location. I would like to thank Clarissa for all…read moreher assistance, Maria and other employees during this difficult time. However, I would like to recommend that management staff creates some sort of checklist that would enable family members and funeral home staff to follow and facilitate the process. I spent hours calling trying to get answers and organizing the event, to the point that I had to advise my sister to go in person to finalize details. Most of the family had to fly or drive to Miami, funeral was paid by our parents years ago. Still something else had to be covered, no problem. But it is a problem when not even the time and date of the funeral is not posted on your website until the night before. Catering is overpriced, I purchased one but even offering the payment was an ordeal. Flowers can not be delivered the night before (even though your business is open) but because we purchased it directly from the flower shop you suggested at their price (hundreds of dollars lowered) it can't be delivered early. One flower arrangement was rejected and the burial plaque is still not placed on the gravesite. I'm still waiting for the call promised about that. I know my sister was contacted about it but I just want to suggest you develop a checklist to alleviate your work and the sufferings of others. We also appreciate your support, empathy and kindness, thank you

Overpriced. Late. Unprofessional. They wanted charged over $1000 for coffee for two hours for 40…read morepeople. For coffee?! We had a visitation service on Wednesday night and cone Thursday, they refused to bring the flowers from their location to the church because they scheduled services too closer to one another and they didn't have a driver to bring them to the church and offered to bring them direct to the cemetery. Not acceptable so we asked if they could travel in the hearse, but told they "didn't want to damage the casket." Our limo driver was also 15 minutes late. My mom is still negotiating how to get the flowers to the church and we are now 20 minutes late behind schedule and may be late for our own grandfathers church service. This place is over priced, they clearly over book which then compromises promised services that we clearly over paid for.

Private parking lot Very spacious and comfy seating…read more TV is provided to share pictures and videos with family and all loved ones. There is an area provided to place coffee and light bites to get through the hours. Although this is not the ideal place you want to write a review for it's all part of the journey of life. Family was happy with the service

Maspons funeral home treated us great. They explain all the details into having a funeral and…read morehelped us choose the right services. Eric Maspons we thank you for your time and appreciate the way you worked with the cemetery and your staff. Thank you Maspons from our family.

From the moment we stepped foot on the property our family felt very taken care of. The waiting…read morearea is tastefully appointed, very clean, with soft music in the background. We were greeted and seen quickly. My Abuela passed away on a Friday. We were seen that Saturday morning by Monica. She was welcoming, kind, and knowledgable. She did not push any services on us but let us lead her with what we wanted for my Abuela. She kept us up to date with what was going on throughout the whole process. When we had last minute questions and needs the staff was quick and accommodating. I highly recommend Caballero Rivero Westchester.

I just attended a viewing yesterday at Caballero Rivero Westchester and learned that the daughter…read moreof the deceased had to eat in the parking lot. Since then, I have learned that they do no have a place where the family can congregate and have a meal. Further, the only food that can be consumed has to be through their catering services. The whole thing is inhumane. They are in it for the money--nothing more. I regret having made pre-need arrangements with them recently. Unbelievable. I recommend you give your money to a non-Cabellero Rivero entity.