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    WatchRepair

    4.5 (83 reviews)
    Closed 10:00 am - 6:00 pm

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    Services - WatchRepair

    Watch cleaning

    Watch overhaul

    Watch part repair

    2 More Services

    Watch part replacement

    Watch seal testing

    WatchRepair Photos

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    Recommended Reviews - WatchRepair

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    Good as new!!!

    I was quite skeptical when I 1st spoke with watchrepair.net team in handling my Breitling Emergency. I spoke with them a few times before moving forward. They made me feel at ease, especially with their GPS monitored shipping processes. The team communicated with me EVERY step of the process and they delivered phenomenal results!! This is my NEW place for my high-end watch service and repair!!!

    Photo of bottom of Rolex.
    Mark E.

    I just received my refurbished Presidential Rolex, and I am delighted. It's like it's brand new. It's the second Rolex that Jeff and his team have refurbished for me, and both watches worked perfectly and each one gleamed like a shiny new penny. Thanks to Jeff and his team!

    Omega Seamaster 300m James Bond
    Roger M.

    I'm an unusual customer because I was able to drop off my Omega Seamaster directly at the WatchRepair.net offices in Miami. Jeff and his staff are great. Very professional, personable and transparent. Jeff explained everything about my watch and I actually met the watchmaker who would work on my watch. Great communication throughout. Be patient, these guys are the real deal when it comes to restoring my watch to like-new condition. Thanks!

    Omega Speedmaster 1997

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    2 months ago

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    Jeff H.

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    Jeff H.

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    Jeff H.

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    2 months ago

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    7 months ago

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    7 months ago

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    6 months ago

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    Jeff H.

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    2 months ago

    thank you for following up...... When all my Omega's need PM or service, they will come to you..... Best

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    Jeff H.

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    9 months ago

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    Page 1 of 3

    Ask the Community - WatchRepair

    Review Highlights - WatchRepair

    Jeff directly reached out to discuss my repair at the onset of my inquiry to the breakdown of the repairs needed.

    Mentioned in 43 reviews

    Read more highlights

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    RolliWorks - Look at those chamfers!!

    RolliWorks

    (81 reviews)

    Downtown

    I had a complete overhaul of my GMT Master {purchased in 1982}…read moreThey did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI

    I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.

    Westime - Omega Aqua Terra World-timer

    Westime

    (10 reviews)

    Brickell

    Fast talking g sales people upgrade to a noisy large diffuser and suddenly there is an account…read moreopened in your name at Connect credit union in Virginia. The fan in the diffuser runs very loud.

    Let me start off by saying that I have contacted my sales agent at least 5 times about this. I was…read morethen handed over to the new sales manager and I have had zero follow up. My patience has now run out, so I am writing this review. I purchased this beautiful time piece last year. I was sold on it by my agent Roldofo Gil. I really like the piece. I spent right around $6k on the watch. I really like the band, it's crocodile. Anyone that knows me or has followed me on my Chef Journey knows that I've cooked allot of alligator and this reptile is a favorite of mine. I had the watch for about a month and I noticed that the part of the band that has the metal clasp was becoming a bit flimsy. Literally the next day I put the watch on and clasp fell off. As you can see in the pictures. I went back to the store and I showed Roldofo the watch. He told me he would speak to ownership and would get back with me. He never did. So I called him back again. He said they said there was nothing they could do. I was shocked. I didn't say, give me another new watch. The time piece was fine. The band was defective. We went back and forth cordially. I then said, can you at least find me bands that match the watch in another material like a high quality black rubber, etc.. He said he would. Again, crickets. I text him asking what was going on with the band. He then said, "Oh, you didn't get another band yet"? I'm like, no. I want a band that matches the watch. I didn't spend $6k to have a cheap band that doesn't match the quality of the piece. Crickets...... I text again a week or so later. He told me he doesn't work there anymore and he gave me Elaina's phone number and stated she was not a point of reference. I spoke with Elaina and she seemed to be mortified of my experience and she assured me that she would do something. Again, nothing. I have been working in the luxury segment my entire career. When you spend this kind of money, there is an expectation of service. Westime obviously doesn't embody the same ethics and standards of service. Giving me a glass of Prosecco at cost of $7/$9 per bottle is not elegance. Service is addressing the issue at hand. I personally have address this with the personal that sold me the product. I exhausted all of my options before writing this review. I am in hospitality and I deal with my fair share of Yelp reviews, etc....I usually always ask, if you spoke to someone prior to writing the review or having the dialogue. I know I did. In closure, all I want is a phone call. A replacement band, which I'm sure is a minor cost on their behalf or at least a discounted price on a replacement band. Any of these options would better than absolutely nothing. 3058499350 or email me at chefkennyg38@gmail.com.

    Swiss Watchmakers

    Swiss Watchmakers

    (7 reviews)

    Downtown

    Patrick is a Swiss watch expert repair person. He takes his job seriously and will work mainly on…read moreupper level watch brands (Patek, AP, Rolex, etc) In my situation he went out of his way to make sure I received my watch back in a timely manner. The business is based in the Alfred Dupont building in downtown Miami and they are normally open from Monday to Friday. Parking could be an issue, I walked about 4 blocks but for me that isn't a big deal. You do have to be cleared by security before your arrival to the office. Want it done right and don't trust just anyone to do the work on a fine watch? Here's your answer.

    Patrick and his team at Swiss Watchmakers are, as Yelp defines 5 star ratings, "as good as it…read moregets." That literally describes them to the T. I have been a collector for a long time and have a bad habit of liking watches that are discontinued or complicated. In other words, servicing these watches can be a pain. And often they do not need a full fledged service, just a small tweak or two. Many service companies will always try to convince you there is more wrong with your watch than there really is. So who can be the golden 2 part service company that (1) Is honest and trustworthy and (2) damn talented at servicing almost any watch you could send their way? Well, guess what, that is exactly what Patrick and Swiss Watchmakers is! Whether I send in a watch for a small dent being laser filled, or a 30 year old malfunctioning watch having a full service, they take the same care and attention to make do the job perfectly. I feel so lucky that I found them!

    WatchRepair - watch_repair - Updated May 2026

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