Excellent selection. Attentive service. We actually walked out and shopped around because there…read moreare other stores nearby and we saw that this store had the best prices by far. We ended up coming back and buying the watch there. Very pleased and totally recommend them.

These guys operate an eBay business called the wrist outlet. I tried to buy from them, and it…read moreappears they're listing items they don't have in stock. Bottom line: I wouldn't trust them unless I saw the watch myself as their listing practices are sketchy/dishonest. They canceled two sales in a row. Both times they told eBay I'd asked to cancel. I hadn't. Then they told me there was a "defect" and they needed to cancel (this was clearly untrue). I do t know why they didn't just admit to me they didn't have the watch any more - perhaps it has to do with eBay reputation. But their dishonesty cost me a lot of time and hassle that could have been avoided. I'm not out any money, just really annoyed.

Always top notch abd love going there. Wish prices were…read morelower but it's what it is. Huge selection.

Great customer service and amazing work. Watch came back looking brand new. Couldn't recommend…read moreGables Pawn more!

I was in search for a place to clean and polish my jewelry (David Yurman pieces). This location…read moreshowed as being one. Although it wasn't what I was looking for, I am so happy I did!!! Yolanda did a GREAT JOB!!! I highly recommend this jewelry store. Thank you very much!!!!

In April 2010 I purchased a two-ring set from this business in anticipation of my wedding which was…read moreto take place the next month. One of the rings was in stock and was fully paid for. The second ring had to be ordered, and I placed a deposit on the payment of the second ring. The rings were marketed and sold as a set. I would not have bought either of the rings in the set individually, and purchased the two rings only because they were sold as and intended to be worn as a set. At the time of the purchase, the company represented that it would attempt to have the second ring available by the date of the wedding, i.e. approximately a month and a half after the April purchase date. The wedding came and went without the second ring. Despite my repeated requests as to the status of the ring and the company's repeated representations that the second ring's arrival was imminent, the second ring never came in. Frustrated by the months-long delay, in July I requested a refund of the deposit on the second ring, which was provided and, because it was intended to be worn and was sold as a two-piece set, also requested to return the first ring for a full and complete refund. Despite discussions with the sales associate and in-store manager, my request for a refund on the first ring was refused. The sales associate denied that the rings were sold as a set and, indeed, accused my wife of lying as to this issue. At the time that I requested to return the first ring by virtue of the company's failure to provide the second ring, it was revealed by the company for the first time that international orders of this nature often take months to be fulfilled. The months-long process of obtaining such jewelry items was never disclosed to me at the time of purchase in April nor at any point prior to the time that I requested a refund in July, and this information was in contradiction to the company's repeated statements that the second ring's arrival would be shortly forthcoming in a matter of days. Similarly, on that same date it was also revealed by the company that the ring manufacturer had sent two incorrect versions of the second ring and that these mistakes by the manufacturer had contributed to the unreasonable delay in the delivery of the second ring. The company never disclosed this fact to me at the numerous times that I called to request an update on the second ring's status; rather, it continually represented that the second ring's arrival was imminent. In sum, the company's statements as to the timeframe for the second ring's arrival were extremely misleading. Instead of being delivered in a matter of days, the second ring would realistically, at best, be delivered in a matter of months. If I knew that it was to take such a lengthy period of time after the wedding in order to receive the second ring of the set, I would have never bought the first ring of the set nor made a deposit for the second ring. After much pressure, the company at last took back the first ring and refunded the amount, but made sure to make the refund process as difficult and arduous as possible (it took me waiting in the store for over an hour for them to process the refund). My advice: AVOID!!!

Figured I'd give them a try to polish up and laser fill my Rolex Milgauss, which I used as a…read more"beater" watch for many years and really required some TLC. The end result was far, far beyond what I expected and I was shocked how they brought it back to like-new condition in only a few days. Would def recommend and will come back to them with more work in the future.

Chronosky treated me so well. Extremely professional and courteous. They will definitely be doing…read moreall the repairs on my watches from here on out. Highly recommend you go here for all your watch needs.

i have been having my Rolexes and cartier watches there for over 20 years. i have never been…read moreanything but super pleased with the quality of work and custonmer serrvice.

Terrible service! Very unpleasant owner who had my watch for over a month to add a link that he was…read moregoing to get. I went by to get it being that it had been so long and basically he just threw it down on the counter for me to get and not even an intent to see if he could help me!!! Do not go there there are many watch repair companies that have better service!

To begin with, they gave me a very low amount for my pawned gold and jewels. As a loyal customer,…read morewhen I contacted them to let them know I was going there to make make a last payment and take them, they told me they no longer had them when they switched ownership for which they didn't contact me. I should've sued.

I received exceptional service here. They have an amazing selection of jewelry and the knowledge to…read morehelp select the perfect one.

I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.

I wished I read some of the Reddit experiences/reviews on Rolliworks before sending my 5513 in. RW…read morewas a brand name in the Rolex repair and servicing world for a long time and it looks like recently they've experienced some heavy staff turnover and can't keep up with demand. I sent my watch in after receiving an estimate. It resulted in a lot of chasing afterwards for an update. After 2-3 weeks Ivy P mentioned my watch hasn't been looked at and they were quite backed up, I follow up after a few days, still no movement so I ended up requesting the watch to be sent back. It didn't give me a lot or confidence to have my pieces just sitting there for weeks before being examined. Unfortunately I won't be using them again in the future.

I bought a Cartier watch and I am very happy with the price and service. Ray and Gia is honest and…read moreamazing. I highly recommend them.

Chips had enough for food and some tech reasonably handy. Give you water too well optionalread more