Kirk's is a breath of fresh air, especially Ariel. They treat the client with respect, always act professional, and reward loyalty. I disagree with the bad reviews and have never experienced or witnessed anything like that after many visits to the store. Thanks to Ariel, Jeff, and their team. read more

Maybel was super helpful and they were able to fix my watch in just a couple of minutes

I recently bought a Rolex -- an exciting milestone, or at least it should've been. But my experience at the Rolex store in Brickell City Centre turned it into a complete nightmare. When I brought my brand new Rolex Datejust in for a simple sizing adjustment -- just to have a few links removed -- I was met by the store manager, a woman who, shockingly, reeked of alcohol and couldn't keep her eyes focused. Not exactly the kind of presence you expect in a Rolex boutique. She took the watch to the back, and when she returned, she told me with a straight face that I'd need to pay $1,500 to have the watch soldered to fit my wrist. Yes, soldered. Not resized -- soldered. As if permanently damaging the watch and ruining the value of a luxury timepiece was a reasonable solution. When I pushed back, she looked at me and said, "If you just worked out and got a little fatter, it would fit you better." I couldn't believe what I was hearing. Not only was the entire proposal outrageous, but the level of disrespect and unprofessionalism was on another level. This wasn't luxury service -- this was a total scam, and frankly, insulting. Still in disbelief, I went to the Rolex store at Aventura Mall a few days later. There, they resized the watch on the spot, cleaned it, and treated me with warmth, professionalism, and genuine care -- everything Brickell completely lacked. And guess what? It was free. So whatever game the Brickell Rolex thinks it's playing -- it's a bad one. They tried to hustle me like I was clueless, and their customer service was as shady as their ethics. I'll be telling everyone I know to steer clear of that store. If you're looking for a high-pressure, borderline insulting experience where the staff smells like booze and acts like you're an inconvenience, Brickell's your spot. Otherwise, do yourself a favor and go literally anywhere else. read more

Kirk Jewelers - Rolex - Watches Near Me - Miami, Florida

Worst customer service. You walk in, that unhappy lady looks at you like you're there to steal her food and then the rolex specialist with princess hair is the most awkward guy I ever interacted with. Overall poor customer service and weird and awkward vibes from their team. read more

I have done business with Jeff years ago at the old location and received such great treatment that I knew when I was in the market for another item Kirk was where I was going to go. Sadly, I can't say I had a good experience. 1) the website states that they are open until 9. Called in to check inventory and if Jeff was there. 1a) they close at 8 during the week and were not willing to stay open for an extra 5-10min according to the GPS travel time. 1b) worse Jeff wasn't in. Little disappointing because I was looking forward to see him again. 2) we rush to the location. I drop off my wife to head up and get in to the building with 8min or so to spare. 3) park the car carry the kiddo to the 3rd floor. He's not used to being up this late so he's a bit fussy. 4) When I arrive at the I gesture to the woman inside and she roughly 20ft from the door aggressively slices at her neck to signify that they're closed at this point. I point at my wife in the back being helped then to myself. She again rolls her eyes and repeats the neck slicing gesture. 5) finally my wife sees me at the door and asks to let me in. As annoyed as i was I brush it off and just go to see the inventory. My wife finds an item. She's interested in. I see the Tudor Ranger ask a couple a questions about strap options. The woman helping us is new. She don't have all the info so she asks for some additional support. Another man comes over and tells me that the don't have the strap in question and didn't believe that it was an option and gives me a bit of an attitude like I don't know what I'm talking about. Needless to say the service is not what it once was only one location and less than 5yrs ago. And as lovely as this new location is... With that type of less than desirable service I couldn't justify buying anything from these sales people. So I didn't get to accomplish my goal of purchasing from Jeff but it's still something I'm willing to consider if there is some training in people skill for the sales people. Just not to make my trip to Miami a total failure I did purchase two Tudors from a different location. read more

Kirk Jewelers - Watches Near Me - Miami, Florida

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While on vacation, my recent visit to this Rolex store was unfortunately disappointing. Upon entering, I was greeted, and an associate inquired about my needs. However, when I mentioned my interest in Rolex watches, she promptly informed me, "Sorry, we have nothing in stock," and then turned away to continue her conversation with another sales associate, making me feel as though I had interrupted them. I spent some time browsing the store and asked if there was anything available. The same associate responded, "No, we are a high-demand store," and suggested I visit my local store to update my wish list as all their watches were already spoken for upon arrival. When I moved to the section with pre-owned Rolex watches, I stood in front of the display case for several minutes before the associate finally approached me, after finishing her conversation. I inquired about the price of a Rolex GMT "Batgirl," and she offhandedly stated, "It's around $19,000," without checking the actual price. At this point, it was evident that they were not interested in assisting me further, so I decided to leave the store. *On the same vacation, I visited a local Rolex AD in Nassau, Bahamas, and the experience was entirely different. The staff was extremely courteous and attentive. They had a Sky-Dweller in stock, and I was able to purchase it and take it home. Go there instead if you can. read more

I recently purchased my second Rolex from Kirk Jewelers, and the experience was exceptional. Yari provided outstanding service and attention to detail. Highly recommended! read more

Kirk Jewelers - Rolex watch. - Watches Near Me - Miami, Florida

Excellent variety of timepieces on display. Personnel was very welcoming, courteous and knowledgeable. Jerry and Michele guidad me, based on my current collection and personal taste, what pieces would be a good addition. Will definitely be a returning customer. read more

Where do i begin? I was told in 2019 by sales associate "Maybel" that every single Rolex watch I mentioned to her was a watch that I would need to wait for. I expected this response, so I asked for more details and was told I would be able to get a submariner date the following year because "submariner is the only piece that might be possible because all the others are also part of the special watches." whatever that means. the end of 2020 rolls around, and after checking in somewhat regularly, I received no updates, and no watch. 2021 rolls around, and am now told "I am to be honest, only black is possible and wont be this year. we have too many request and this year we are sold out." mind you, this is after already waiting 2 years for the most basic sports model watch that Rolex offers, in the most regularly produced color which is the black with the black bezel. Now 2022 rolls around, and i am told, after already confirming I would like to buy the black stainless sub-date, "to be honest, only black is possible and wont be this year. we have too many request and this year we are sold out. We don't have a time frame delivery because Rolex doesn't give us time..." Why was I told I would receive one "next year" in 2019, but now it was 2022 and still no watch, but also was then told you guys actually don't give a timeframe... Maybel then said "Sorry, it's because we are delayed on delivering pieces." whatever that means....Maybel then proceeeds to tell me she has nothing available at the moment and that I need to "remember, I like the most popular ones." Maybel then stops responding to text messages and has nothing to tell me when I call the store, however a good friend of mine who had zero shopping history with Kirk Jewelers happened to randomly walk into the Brickell store one day while down in Miami and walked out with a Sub Date that same day. I, on the other hand, have now been "patiently" waiting for her to "get something for me" (even though we all know the stores receive watch shipments regularly) for 5 years. I did find it quite entertaining one of the times I walked into the store, I was told if i could convince my friend to buy the overpriced pre-owned Patek 5726/1A-014 that they'd get me the watch I was after. Interesting how that works isn't it? You can lie to a customer's face about not having inventory, and there being production issues, and delivery issues, and come up with every excuse under the sun, but then magically you're able to get a watch for me if I could have made that sale happen? I have called and expressed my frustrations to Maybel, and was even told the manager would reach out to me over the phone to "make it right." yet, what yo you know?! I never got a phone call. Now, weeks have passed, and I called this morning to follow up about that phone call from the manager and I am told they are in a meeting (again) and that they'd email the manager (why can you not tell the manager who is in the other room to give me a call after the meeting is over)? Super interesting business strategy. Not only has it steered me away from buying watches from your store in the future, but it will keep me, as well as family and friends from purchasing any other types of jewelry through Kirk Jewelers in the future as well. read more

Tried to buy a Rolex for last 4 years and still waiting on the list. This place only sells to resellers on grey market. Shame on you Kirk jewelers. Every time I come same story. Scam!!! read more

A few weeks ago we stopped by our neighborhood Rolex AD searching for my mother's 75th birthday present, as well as my dream timepiece. Karen Ayash was very friendly and extremely knowledgeable while assisting us with my wish list. We can't wait to come back and purchase the ordered pieces from her. Highly recommended! Igor & Tatiana read more

I was originally told by Maybel that I would have to wait 1yr to 1.5yrs to buy a stainless Rolex sports model because they prioritize their existing customers. I know this is standard practice, so I said that was fine, and left my info. Fast forward, I've now been waiting 3 years & have checked in somewhat regularly. Now I'm told "I don't have anything available at the moment; remember you like the most popular ones". AD's like this who reserve all of their Rolex stock for back door sales and existing clientele have taken the joy out of watch collecting, and have just completely ruined it for me. They smile to your face, ask for your info, add you to an imaginary "list" and then throw it out when you leave the store. What a joke. Go to Mayors. You'll get a watch there, and will actually be treated like your business is appreciated. read more

Awesome customer service and experience. l've purchased a couple of pieces from Kirks Jewelers and would highly recommend them. Good people:) read more

Karen Ayash at Kirk Jewelers (Brickell City Center) is the best. Great listener and very knowledgeable. Truly recommend this store, to anyone looking for their next time piece. Nico read more

I've continually been in search to find a place to establish a relationship for both Rolex and Patek. I will never go anywhere else! Allison is one of the most genuine and wonderful humans I have come into contact with! From the professionalism and honesty, to a very apparent passion for what she does, Tahnya and I's experience has been nothing but amazing! Her brother Jeff has been fabulous as well! My wife and I have taken some time deciding what would be best for our next line of purchases, and Allison and Jeff both were nothing but helpful, understanding, as well as KIND in the process. No pressure, and constant reassurance that they desire us to do things right, and get what is best for us, and not what graces the bottom line! What a wonderful partnership and business they have continued to create and grow! I can't praise them enough, and will NEVER look elsewhere when it comes to Rolex and Patek. If you are in the market, don't settle! The experience exceeds the price tag unlike most boutiques (MAYOR'S)! Thank you for not only being so kind to Tahnya and I, but helping us make the best decision, and your patience! Excited to purchase more and more! read more

Jeff the President of Kirk Jewlers and his sister Karen were great to work with. Excellent selection of jewelry and watches Family owned and operated and it shows read more

Terrific! My experience at Kirk Jewelers has been fantastic. I have been a repeat customer for a few years now and it's always a very pleasant experience. I worked with Michele from the beginning as he is extremely knowledgeable. I recommend setting an appointment to see him. He is awesome. Maybel has helped me for the past few times, and she is a wonderful salesperson. She is a very good listener, does follow-ups and has come through on my recent purchases. I feel very comfortable in purchasing high end items from them. I highly recommend Kirk Jewelers and their great staff. read more

Once again, Michele Armenio has gone above and beyond what is expected. Always a gentlemen and a professional. Highly recommend Kirk Jewelers. 5 stars for sure!!!! read more

I visited Kirk Jewelers in Miami recently and I must say they were the most respectful and helpful group I've ever experienced at any Rolex AD. The salesperson Karen Ayash was extremely helpful and I even met the owner Jeff. They were extremely engaged and let me try on numerous watches and took the time to answer many questions about various models. I have no doubt that I will be shopping here again and I recommend visiting if you are looking for that special watch. They certainly go above and beyond to give you a personalized shopping experience and I highly recommend! Thank you Karen and Jeff for the shopping experience and welcoming environment. read more

I have a lot of broken jewelry. My sister who lives in Michigan found a good jewelry shop Orin but they closed for COVID. I started looking for jewelry store that's reputable in Miami. Kirk's Jewelers has great reviews so I went there, brought my Rolex that needed repair. The women at their service department are very nice, honest, professional and friendly. I left few pieces of my broken jewelry and I was happy to get them back in great shape and I was charged a very reasonable price. I highly recommend this place. You can trust them. read more

We were vacationing in Miami and shopping for a way to celebrate our wedding anniversary. I did some brief research on my cell phone, and came across this family owned business as highly reputable. Caroline offered us fresh waters in a glass and made us feel at home. No pressure, just efficient and friendly assistance, with her honest and personal experience. She helped us narrow the choices by listening to our interests and we selected a very beautiful Tudor that had just arrived, with a bronze casing. It was an unusual piece, and her insight aided in the selection. A couple weeks later, I am still admiring the piece and receiving compliments. And the experience made the purchase extra memorable and special. Thank you Kirk Jewelers for the family business touch and attention to all the details. All aspects of the purchase were top notch. read more

Kirk Jewelers - In love with my Tudor Black Bay Bronze that we picked out along with Caroline's fine assistance. - Watches Near Me - Miami, Florida

Great customer service. Jeff and the whole staff is very knowledgeable, Professional, and dedicated to the customer. Can't wait for my next time piece. read more

What a first class operation!!! Stepped into their store looking to buy a new Rolex last Saturday. Great selection of Rolex watches and numerous other beautiful watches. My wife Mary Ann and myself both bought a new Rolex. We had a great time during the process as well as couple of laughs, we left feeling like we had just visited a couple of friends. Thanks Jeff, Monalisa, Allison and I'm sorry, going blank on the other lady's name but all you "guys" Rock! It's easy to see why they have been in business for over 60 years!!! We will be back. Happy and Healthy New Year! Don & Mary Ann read more

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Genuine, passionate and kind. Kirk jewelers is a one of a kind experience. The art of family run business is hard to find but Kirk's thrives in it and makes you feel like family. My husband and I will always make this our go to for new jewelry and watches. I appreciate how patient the team is when trying to make a decision and no one is pushy. It's quiet, high end and clean. It is an adventure every time we visit! read more

Thank you so much Kirk Jewelers for quick and unexpected great repair of my watch! This jewelry place is absolutely the best I've ever been. Very professional and friendly. Excellent service! read more

This is going to be a quick cut and dry post as it's not within my normal realm of Yelp reviews. I was referred to Kirk Jewelers through a friend and was impressed with both the store and of the service received. What a sophisticated looking shop. I went in to get an appraisal and to have some work done on my wife's ring. The owners are a brother and sister team who are knowledgeable of their product line and of the diamond industry as a whole. They are friendly, willing to listen to your needs and I can appreciate that they provide courteous service without the need of high pressure selling. I like the fact that they are able to share real life examples of their previous work to give you a better understanding of what a finished product might look like, especially when it's not in a magazine page. read more

VERY few businesses in Miami do all the right things to draw a persons loyalty like the fine people at Kirk Jewlers do!!! I purchased my wife's engagement setting and band from them. They took a diamond (an old miners cut with few facets) handed down to me and sent it to their technician to re-cut in order fit the setting they helped me pick out and it came out GREAT! Later they accommodated me by matching the engagement ring to the band, because it was a contemporary style that necessitated a band which followed the same style. Even though I didn't spent much money with them (only around $2,000) they treated me like I was their most important customer. They always remembered mine and my (now) wife's first names and always asked us how the wedding planning was coming along. Its easy to go online and find jewelry and high end watches (they sell Tag, Rolex and $20k or more Patek Phillipe's) for less than most brick and mortar stores and, at the very least, one can save a lot on sales tax by buying online. HOWEVER, going to a place like Kirk's is worth whatever modest premium one MAY pay (I say may because I'm absolutely certain they would compete with any online retailers price if you were straight forward with them in negotiating) for the jewelry. ALSO, there is an intangible value to their high level of service that far exceeds the kind of hassle one is likely to encounter (either after or before the purchase) if purchasing jewelry online or from any other brick and mortar store. To sum up, this establishment has a long history of providing excellent service in Miami and they found a customer for as long as I'm in South Florida. I highly encourage anyone in the market for jewelry or high end watches to check them out. You WON'T be disappointed! read more

Kathlyn or Katherine so sorry I can't remember her name she is the very pretty blond. she's very pleasant and helpful I came there with a tight budget and she found me something very different from what I expected and way under my budget. To me that's how you build a long lasting relationship I will be buying only from her when I go there. read more

Kirk Jewelers is great! Service and personnel attention is excellent. I recently purchased a Tudor Black Bay Burgundy Dial from them and it was a great experience. Great family owned institution in Miami. Definitely check these guys out first before going to one of the chains--you'll be glad you did. read more

Beautiful store and fantastic service. They serviced my watch free of charge and I hadn't even purchased it there. Highly recommend, especially if you're looking for a Rolex, they have a great selection. read more

4.5 stars. Fantastic jewelry store. Excellent classy layout, very helpful and polite sales staff, very knowledgeable and helpful about Patek watches without the snobbery that comes with most Patek dealers. Jeffrey was especially great - he is part of the family that has owned the business for generations. They even have free valet parking for an hour or validate parking. 100% worth checking out and buying from. The only reason I did not give them 5 stars is that they don't have any watch brands besides 2 - Rolex and Patek. I think something like Vacheron, Lange, or JLC would be a great brand to go along with Rolex and Patek. read more

We just found our favorite jeweler. Amazed at the customer service, hospitality, knowledge, elegance, kindness and overall ... exactly what Miami is lacking, independent stores run with passion, sweat and love. Incredible customer service. read more

Miami tradition in a beautiful new store brings a touch of 5th Avenue to Flagler Street in historic Downtown Miami.

I've been dealing with Kirk Jewelers since 1987. They are a family run business committed to customer service. Although I'm not living in Miami any longer, I've recently done business with them again and have found Jeff To be as attentive and professional as his father was. They are reasonably priced and back their sales and repairs better than the large "high end" Jewelers do. read more

I was looking for a birthday present for myself,decided on a watch. Remembered that a few years earlier I had met this personable family owned jeweler in downtown Miami. I called and confirmed that they were still where I remembered, Jeff (the Owner) checked and confirmed the reintroduction of Tudor watches to the USA and even took the time to keep me updated of the progress. and pricing as the date approached. When they received their stock I was invited in to see the watches.that I was interested in. We discussed what I was trying to achieve and after three visits, several emails (because I had a lot of questions about different watch details) that were always handled professionally, promptly and with enthusiasm. I received all the answers to help my decision. I finally accomplished perfection in a specially ordered Tudor Classic Date Day. Jeff, Allison and Ozzie are "Good People" and a pleasure to do business with,I look forward to my family continuing to do so for years to come. read more

I have my vintage Rolex overhauled every 8-10 years and this was my second experience at Kirk Jewelers. As always, they did a fantastic job, and I urge anyone wanting to buy, repair or have Rolex questions to visit them. Jeff was extremely helpful & knowledgeable. This is really a first class jeweler! read more

Looking for first class service and knowledge while shopping for a watch? Being relatively new to the area I sought out a Rolex dealer. I'm so happy I found Kirk Jewelers. Working with Jeff, Allison and the entire staff has been an absolute pleasure. I'm now a repeat watch buyer and now my fiancé is crazy about their jewelry and we have made several jewelry purchases as well. Kirk Jewelers is a family owned business that takes great pride in their history (several generations), first class products, and service that is second to none in a fantastic and modern showroom. read more

I have done business with Kirk Jewelers for many years. They never disappoint! It is wonderful to deal with a family-owned business. Even though I do not live in Miami anymore, I continue to purchase my watches from Kirk Jewelers. I hesitate to mention any ONE of their names, as each and every person I have come into contact with is excellent. I firmly believe that there is no better customer service from beginning o end. read more

Outstanding jewelry boutique for Tag Heuer, Patek & Rolex watches. The staff is very professional and knowledgeable about all the timepieces they showed me. Monalisa was my direct sales vendor and she did an outstanding job following up on my purchase and making sure everything was in order. The owners and other staff members all work together as a team and back each other up. I was offered great financing options as well as extended warranty support. What more can I say except that I will definitely be going back to Kirk Jewelers for my next watch. read more