Amazing customer service. Judith personally helped me with my grandfather's timepiece. I was served…read morecoffee and a biscuit while I waited. Everyone is very nice, professional, and helpful. The service is very reasonable. Highly recommend!

Above and beyond!…read more osef and Joseph are true masters of their craft. Their attention to detail and precision in every repair and restoration is genuinely impressive. They took the time to explain the work needed and delivered results that exceeded expectations. My watch now looks and functions like new. Highly recommend them to anyone looking for trustworthy and skilled watchmakers.

Very professional and fast service . I highly recommend this…read moreplace. Also, Eduardo is very knowledgeable and friendly.

Excellent customer service and attention to detail. Eduardo was able to replace the crown of a…read morewatch another watch repair shop couldn't do. He also quickly adjusted the metal wristband of another watch. I'll bring all my watch and jewelry repair here. Highly recommend!

Great experience, both gentleman who were helping me out were very kind, welcoming and…read moreprofessional... they fixed the band on my new Rolex and did implacable job...affordable prices too. Im so glad i found out about this place, its actually inside Presidente supermarket so i was bit confused about that... but had great experience and will definitely go back... i highly recommend

Super quick fix right on the spot. Super nice people. I definitely recommend this place. I had my…read morewatch battery changed. It was really affordable.

All In One exceeded my expectations with their phone repair services! The staff was super friendly…read moreand knowledgeable, guiding me through the process effortlessly. My phone was fixed in no time, looking as good as new. Prices were very reasonable too! Can't recommend them enough if you need a quick and reliable repair. Truly impressive!

Responded quickly to pricing request. Was very reasonable to attach 20 charms to bracelet. Work was…read morewell done, timely and communication was great. I highly recommend John and this business.

The band of my 18k Tank Francaise had a broken link: the pin that connects one link to the adjacent…read morelink broke. Cartier said my only option was replacing the entire band at a cost of almost $7,000. The folks at Watch and Gem repair on Washington Avenue in Miami Beach completed a beautiful repair for $150. They are very polished in their business communications and I didn't have to deal with the Cartier attitude. Highly recommend them.

Don't bring canvas watch band from Hermès was damaged while punching holes to fit my wrist. They…read moreholes are not measured precisely. I paid for band $345. This is a lesson for me never bring to a place that doesn't sell high end jewelry for repairs. At least not canvas band.

After a long day at the beach, the clasp to my rolex submariner came off. I visited CRM jewelers to…read moresee if they can fix it and spoke with Charlie. They were able to fix it way quicker than I expected. Charlie was very professional and helpful. My visit there was welcoming and will definitely go there again for all my jewelry needs. Thank you CRM team!

I would recommend CRM if you're looking for watches or Cuban link chains. Everyone there is…read morefriendly, it's a nice Family business.

I LOVE ART CONNECTION!!!!!. No matter what kind of project I bring the AC, they always bring my…read morevision to life. No matter how complicated the jewelry repair is, they always exceed my vision and bring it to life! Trust your best jewelry for repairs to the AC or find your new accessories there, they have some great one of a kind treasures. ENJOY.

If you live on the Beach or on vacation and you still have a watch, this blingy shop offers to…read morereplace watch batteries. Unfortunately, my watch was pronounced dead after mistakenly joining me in the Bay. They were very nice about it. And, there's all sorts of jewelry to match lots of tastes. I saw some nice stones strung together nicely. It's a nice little shop run by very nice people.

I had a complete overhaul of my GMT Master {purchased in 1982}…read moreThey did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI

I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.