The band of my 18k Tank Francaise had a broken link: the pin that connects one link to the adjacent…read morelink broke. Cartier said my only option was replacing the entire band at a cost of almost $7,000. The folks at Watch and Gem repair on Washington Avenue in Miami Beach completed a beautiful repair for $150. They are very polished in their business communications and I didn't have to deal with the Cartier attitude. Highly recommend them.

Don't bring canvas watch band from Hermès was damaged while punching holes to fit my wrist. They…read moreholes are not measured precisely. I paid for band $345. This is a lesson for me never bring to a place that doesn't sell high end jewelry for repairs. At least not canvas band.

Had a great experience with Gray & Sons, transaction between shipping and quote and payment was…read morewithin 2 weeks! Highly recommend if you have jewelry to sell.

I made an offer and got accepted by email. Later on that day I got a phone call from Rich with the…read moretotal. He said the watch need to be inspected first since they just got the watch. And it will be ready on Wednesday. (I was talking to him on Friday). I asked him to send me the invoice so I can pay for it. I also emailed him again to ask him to let me know when the watch is ready. Today, Saturday, I found out that the watch was sold. So I called him back. Then he checked for me and informed me that the watch is sold. He said He wasn't sure that I want it or not. I told him that I offered and you accepted. I asked you to email me the invoice also. I wasn't happy about how they handle the transaction at all. They should have sent me the invoice or reserved it for me. It's almost my first time purchasing from them. However I will be the last. Disappointed.

Professional. Friendly and Speedy Service!! One of the most…read moreimpressive service I've ever Received!!!

I stopped by Bachi Jewels on March 13th to buy a gold chain. The staff immediately put it around my…read moreneck, handed me the receipt and let me leave wearing it. No box, no certificate of authenticity -- absolutely nothing. The only document I received was the receipt with "NO REFUND - EXCHANGE ONLY" clearly printed on it. A few days later I returned wanting to exchange it for a heavier piece with more gold weight for the same money. I wasn't looking for a refund, just a fair exchange. The owner got defensive straight away, refused the swap saying it was now "used", and even pulled up the security camera footage to prove their point. They put the chain on me themselves and then used that against me. After checking, the chain is only 8.5 grams of 14k gold. At today's gold prices its melt value is roughly $720-$760. That means I paid over a thousand dollars extra for supposed "design" and service. Working in hospitality myself, I know this is no way to deal with a customer problem. If they were truly the honest, professional business they claim to be, they should have: * Given me a real certificate and the original box at the time of purchase for a nearly $1,800 item. * Respected the "EXCHANGE ONLY" policy written on the receipt instead of making excuses. * Proposed a proper swap for heavier solid gold pieces so the customer gets actual value. * Shown basic respect instead of attitude and defensiveness. What really left a sour taste was how the Swiss owner handled it. As I calmly tried to discuss the issue, she became rude and confrontational. When I finally asked for the box they never provided, she threw it onto the counter with clear disdain, almost as if she was ridiculing me. Then she simply turned around and walked off without another word. Complete lack of professionalism and respect. For a jewelry store charging these prices, I expected at least some courtesy. Save your money and go elsewhere on Washington Ave. There are plenty of shops that actually stand by what they sell and treat customers with dignity.

Brought my necklace in for a quick repair price was good and they did it quick super satisfied very…read morefriendly would definitely come back

The WORST experience ever. I took three watches there, one for a watchband, one for a link out…read more and one in particular as it was my dad's to have it cleaned to see if that would get it working and to please call with estimate of any work that needed to be done to make it work. No phone call. I called and left messages and texted. Finally two weeks later I drove there in person. I was handed my dad's watch and a billing for $165 for "cleaning." They polished the watchband! They never opened the watch to see what was wrong with it!! For a watch repair to not open a watch is insane. I wanted it opened, the gears cleaned and an estimate of any repairs as it was not working. So they polished a band and wanted $165. All of this taking place through a Lucite barrier like a money exchange and the woman had to use Google Translate to speak to me. I was not paying that. Luckily I had the watch in my hand. I told her I would pay her $20 for polishing the band and the cost of the other two watch items, a band and a removal of a link. She argued and I told her to call the cops because I was not going to be extorted and didn't want to walk out like I was doing something wrong. She then relented. THIS PLACE IS A SCAM OR A FRONT FOR SOMETHING. Stay away!!!!

Amazing customer service! I came here to have a ring cleaned today, Luis did an amazing job, its…read moresparkling like new!! (For only $10!) While they do the cleaning they bring you into the room so you know they aren't doing anything shady with your jewelry, which I appreciate!! During the cleaning one of the diamonds in my band was loose and ended up falling out in the cleanser. I didn't realize until I got back to the hotel, but of course when I realized I panicked! I went back to Art Connection to ask if he had noticed the stone or if we could look for it. Luis drained the cleanser to find it, tested to make sure it was my diamond and that it fit, then reset it and checked all of the other diamonds in the band while he was at it, all at no charge. These are honest, kind people with great service.

I LOVE ART CONNECTION!!!!!. No matter what kind of project I bring the AC, they always bring my…read morevision to life. No matter how complicated the jewelry repair is, they always exceed my vision and bring it to life! Trust your best jewelry for repairs to the AC or find your new accessories there, they have some great one of a kind treasures. ENJOY.

Just picked up this beautiful ring from Richard's Gems and Jewelry…read more Had an amazing experience from start to finish. Fernando (the owner) and his team were incredibly helpful, knowledgeable, and genuinely cared about making sure I found the right piece. No pressure at all, no pushy sales tactics, just honest guidance and great service.

Had my wedding ring made here and am so in love! Such a great selection and incredible ability to…read morecustomize. The associated are so kind the young guy who helped me and my husband made us feel so comfortable! I love stopping by to get my rings cleaned and see what they have!

The quality of the material is very impressive! I've had my hold filled bracelet for almost 2 years…read morenow and the color is as good as new, I get nothing but compliments from it too. And the price was very affordable! I recommend this business and will get a second bracelet maybe an anklet when I go back to Miami Beach.

Never heard about permanent bracelets before but my wife wanted it so we went and she got a thin…read moregold bracelet on her wrist. The whole process took 15 min (mostly filling the form, choosing the chain, measuring..). So far bracelet looks good to me. It's shiny and good quality, i think it's made in Italy. We chose this place because they have a permanent place unlike the plahots you see in the malls on sundays. And we got a 1 year warranty and can come back if something goes wrong. The office is very nice and clean - inside medical spa not a usual jewelry store. The staff was super friendly and know what they are doing. I definitely highly recommend.

Highly recommended Sasha was super nice and patient with me…read more Recommended Star of David neck less I also bought a tennis bracelet The prices are great you can make a great deal with Sasha or Mike . Very responsive with great altitude Quality jewelry and super nice display . Highly recommended Definitely will buy again.

From the owner: Walk in or schedule a private appointment today! Elevate your style with luxury watches and…read moreexquisite diamond jewelry. Don’t miss our exclusive showcase!

Vadim took care of me in minutes! He had the watch working again while I waited. He even removed…read moresome links from my vintage Swatch! And he only charged me $15, which is what he quoted when I sought estimates and availability on Yelp!

Third time here. RING DOORBELL FOR ENTRY. In for a new…read morebattery for my Luminox dive watch. In and out in 10 minutes. $15 Can't beat their service or price. Will be back for sure.

Above and beyond!…read more osef and Joseph are true masters of their craft. Their attention to detail and precision in every repair and restoration is genuinely impressive. They took the time to explain the work needed and delivered results that exceeded expectations. My watch now looks and functions like new. Highly recommend them to anyone looking for trustworthy and skilled watchmakers.

Mr Josef, I did my part taking off the bad review I gave you in exchange for you to fix my clock. I…read moredropped off the clock on April 3rd for the 8th time. It's about time you give back my Clock in working condition after over 2 years of back and forth. Either your shop can fix it, or not. Either case I'm ready to pick it up.