I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal replacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here. read more

I wished I read some of the Reddit experiences/reviews on Rolliworks before sending my 5513 in. RW was a brand name in the Rolex repair and servicing world for a long time and it looks like recently they've experienced some heavy staff turnover and can't keep up with demand. I sent my watch in after receiving an estimate. It resulted in a lot of chasing afterwards for an update. After 2-3 weeks Ivy P mentioned my watch hasn't been looked at and they were quite backed up, I follow up after a few days, still no movement so I ended up requesting the watch to be sent back. It didn't give me a lot or confidence to have my pieces just sitting there for weeks before being examined. Unfortunately I won't be using them again in the future. read more

I was asking myself, am I crazy for shipping my father's Rolex from Seattle to Florida to get it fixed by a person I never met. Well now that my 50 year old Rolex got "fixed and polished" I am delighted!!! I got movement serviced, bracelet stretch serviced and new crystal. It took about 2 months to complete but worth the wait. Mike is the man!! read more

RolliWorks - Watch Repair Near Me - Miami, Florida

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I had a complete overhaul of my GMT Master {purchased in 1982} They did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI read more

Sent them my oyster bracelet for my Rolex Submariner. The bracelet was 38 years old and was looking sad. This company made the bracelet look practically new. Very satisfied customer. Would definitely recommend. read more

This is the GOLD STANDARD of Rolex repairs. Especially, for vintage. At an affordable price. Full disclosure. Never used the services. However, will use them in the future, as I've firsthand researched them. I've read many reviews online and message forums from reputable users. This is the spot. Cheaper than Rolex Service Center (RSC). Unless you have the original Rolex 5 year warranty; complimentry RSC -- this is the best value!!!! All things Rolex. Check out the reviews. They use original parts. Pro Tip: don't get a deep polish if precious metal (PM). Perhaps a light polish, or none, as it keeps the patina and a polish removes the gold, platinum too. Support this small business. Will be in touch in about 15 years or sooner. Lol. As they say a Rolex needs services once a decade. read more

Absolutely fantastic work. Had sent in a recent auction purchase (a mid 80s Tudor Submariner 76100) that needed some work. The case had lost its chamfers (though wasn't badly worn down). There were some gouges. I'm a big fan of maintaining a watch's history, but with modern laser welding? I think that's going by the wayside on anything that isn't a 5 figure watch. So, when I got the Sub back, I was just astounded at how well it came out. I'll share some photos, here, but you can see that the watch's case essentially looks brand new. Look at the chamfers! Look at the work on the side of the case! Now the final step will be getting that hour hand lume matched to the rest. And, not shown, the caseback looks equally amazing. If you are looking for incredible OEM Rolex/Tudor level work? Look no further. I'd happily send in a piece in the future (and I am sure I will). Also attaching some photos of the watch in its "before" state. read more

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Just got my Rolex 93150 bracelet back from Rolliworks - it's like new! They're not cheap, and they're not fast - but as in most things, the price (and the wait) are soon forgotten if the results are outstanding! The bracelet dates to September 1985; needless to say, it was a bit "tired out", with quite a bit of stretch and the usual scratches/hairlines. I didn't want to send it overseas where I sent my last two bracelets, due to concerns about it getting lost in either direction. Great job; I'd have no hesitation about using them again! read more

Quality work on my Jubilee bracelet. Good value in price of work. Will be back in the future.

Never responded emails or form filled over their webpage. Digging in the internet looks like is the norm not only for new customers but customers waiting for their watches. read more

Rolliworks did a fantastic job on my 1987 Jubilee bracelet. It had really stretched and some of the links were wearing thin and I was scared it would break. It now looks better than new! Very happy!! read more

ABYSMAL EXPERIENCE! At the risk of breaking the trend, I have to say that I was really DISAPPOINTED at the work these guys did on my bark president bracelet: it was terrible. The band had discoloured pink in many areas, the links had been put back in the wrong sequence; tapered links had been put in the straight links section, some links were crooked, gaps were everywhere...just awful...Mike tried to blindside me with a load of waffle but I am in the business and know my stuff...such a shame...not even an apology or offer to rectify, after this the $2000 paid AND a 12 week wait after quoting me 5-7 weeks...back to Michael Young at Classicwatchrepair..sorry I ever left you! read more

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I own a Datejust with a Jubilee bracelet which was experiencing a bad case of the droops. This is when the watch and bracelet are off of the wrist and the watch is held the bracelet is very limp and droopy instead of being horizontal as it should be. This problem is common with the Jubilee design and is an engineering flaw that causes the bracelet to expand over time and fit more loosely on the wrist. It's caused by dirt, perspiration and other natural contaminants entering inside the bracelet. Over time the internal parts will wear down and eventually break the innards of the bracelet causing the timepiece to fall off of the wrist and being damaged or even worse lost. The only "fix" to this situation is to buy a new Jubilee bracelet which for mine would be somewhere in the $1200-$1500 range. I was getting ready to do this when I discovered another alternative. Reworking an existing bracelet seems to be a very rare service and after doing research I came across RolliWorks near San Jose, CA. There is a guy in Hong Kong that does this work too but I quickly ruled that option out. RolliWorks had very favorable reviews online including Yelp and I also checked them out with their local BBB and Chamber of Commerce. Finally, I emailed and called them for more info and became comfortable shipping my watch to them. Their quote of the bracelet repair was about $500. Also my watch was due for a movement service that includes oiling, replacing of springs, cleaning, etc. that needs to be done every 7-10 years and RolliWorks said they do that too. This service costs about $1500 through Rolex but RolliWorks quote was about 1/3 of that amount. Their quote also included a timeframe for the watch to be returned which in my case was about 7 weeks. The bracelet repair doesn't take very long as in like a couple of weeks or so. It's the movement service that takes most of the time due to the intricacies of working on a mechanical watch and the time needed to verify the accuracy of the newly reconditioned timepiece. I sent my watch to them for those two services. They promptly acknowledged receipt two days later and followed up with a phone call to verify that their quote would be honored after having an in person look at the watch. 7 weeks later they notified me of the shipping info of my watch and it was returned to me as promised. When I opened the package, I was very pleased with the complementary level 7 buff job their did on the exterior. It looked brand new and sparkly. They returned to me the parts inside of the watch that they replaced (springs, etc) and pins of the bracelet, copies of timing and pressure tests on the watch, diagrams of the bracelet repair and an itemized bill. Two months later my watch keeps perfect time. The bracelet is tight and like new. They saved me anywhere between $1-2K, performed the work as promised and provided excellent customer service and answered the phone when I called them (twice). I dealt with Michael Hui and couldn't be more pleased. How can I not give them 5 stars? I would give 6 if I could! P.S. take advantage of shipping your watch through their arrangement with FedEx. It is superior to what you can purchase yourself through FedEx. RolliWorks arrangement with FedEx offers much more insurance coverage for your expensive timepiece and at a lower cost. read more

RolliWorks - After the bracelet rebuild. Forgot to take a pic of the very limp before look. - Watch Repair Near Me - Miami, Florida

I've worn my president every day since acquiring the piece 30+ years ago. The bracelet was stretched out to the point where it drooped to almost 90 degrees. They had the watch for the duration of the quoted 6 weeks and did a great job on the repair which called for addition of 2 links to keep same length after the re-work. very pleased and will use them again. read more

The fixed my stretched Submariner bracelet for a fair price and the turn around time was as they quoted.

Genuine Rolex parts and great service. Helped me to fix a 40 year old Rolex bracelet, while offering good advice as to what was needed. Will use them again in the future. read more

A couple of years ago RolliWorks.com was recommended to me by a very fine Jeweler (Nagis.net) in Stamford, CT. My 40 year old Rolex Oyster Date Adjust with Jubilee bracelet needed extensive refurbishing. RolliWorks was fabulous. In addition to the watch itself, they completely rebuilt the bracelet. Their price was competitive and the work was superior. Recently I encountered a problem with the bracelet - over a year after the intitial work. I contacted them and because I had an upcoming trip, and couldn't exist without my Rolex, they did the repair within a week - including shipping door to door. To my knowledge, they are not a walk-in business. You ship your watch to them and they FedEx it back. I can, without reservation, recommend RolliWorks to anyone owning a Rolex watch. read more

Had my Submariner 14060 E serial serviced. They did exactly what was requested and accommodated my every whim. I am so happy with my soon to be vintage, 30 year old watch and would only go to Rolliworks for its service in the future. These guys are the best! To Mike, Sal and the rest of the staff, thank you so much! read more

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Absolutely fantastic work restoring a late 80's Datejust to factory specs. Particularly refinishing the case to correct prior over-polish, and fixing the Jubilee stretch to better-than-new quality. Couldn't have imagined better. Highest of recommendations! read more

I've had not one but two poor experiences with this business. I wanted to get two Rolex's serviced and both times the owner acted as if he was doing me a favor of talking to me. When I showed up during business hours he wouldn't open the door. So I called. He said he had a headache and didn't want any customers. Just ridiculous. I see the owner left a response. So how about the times when I called and left a voicemail since no one was picking up to try and make an appointment and you never called back? Or a previous time when we spoke and your tone was that you didn't want the business unless it was for only specific values. Or your quality of work that was highlighted on the Rolex forum for the poor job you did. That is why I never bothered to try a third time and why I won't ever use you. Also it is why I believe you deserve a poor rating so others know. read more

Both the quality of the work, and quality of the service exceeded expectations. Sent in my 16600 to get a permanent link moved from the 6 oclock side to the 12 oclock side. The watch is significantly more comfortable to wear. Turnaround time was about 2 weeks and they were extremely responsive to my messages both before and after the service. read more

Like I said, I only asked if you offered a discount for doing two of my presidents at the same time, and Your reply speaks for itself! Sorry bud you need to improve of your nothing but respect tactics read more

Mike at RolliWorks is awesome! I came here for a dial swap and a polish for my Ladies Datejust and Mike was able to take my walk-in after a quick phone call. Mike was very friendly and kept all my extra watch pieces organized for my pick up. I'll definitely be coming back for a stretched bracelet repair in the future! read more

RolliWorks - Polish - Watch Repair Near Me - Miami, Florida

mike is an expert Rolex technician He restored an old Bracelet to original condition highly recommended read more

Husband got a new watch and needed adjustments. These guys are top notch professionals. They specialize in Rolex watches but can handle anything everything. So cool we'll definitely be back read more

I recently scuffed up the bracelet on my Rolex pretty badly while working on a project in the garage. I have heard of Rolliworks and seen many positive reviews on the Rolex online forums. It's a huge plus that they're located right here in the Bay Area. The place is unbelievably clean and organized with a huge walk-in safe, water pressure testers, clean room, etc. Sal did an amazing job making my Rolex looking absolutely new again..amazing talent! Thanks Sal and Rolliworks! read more

RolliWorks - Thanks Sal! - Watch Repair Near Me - Miami, Florida

Best Place to Get Your Rolex Polished! Recently had my Submariner polished/brushed at Rolliworks, Mike was upfront and honest about his services. I initially was looking to get the sides of the watch case polished along with a re-brush of the bracelet and lugs. However, Mike noticed that if the sides of the case were to be polished, it could ruin the overall integrity of the watch to which I agreed. We went forward with just a re-brush of the bracelet/lugs and I am extremely happy with the results. He even took a little bit off the final price due to not having to spend more time polishing the sides of the watch case. I will be bringing my watches here anytime they need to be polished, thanks Mike! read more

Mike and Sal serviced 4 of my watches and they look and perform like I bought it yesterday from an AD The personalized service is much better than sending your watch to the RSC and you know it will be done right with Rolex parts and lubricants. I would have no issues having all my watches serviced at RolliWorks. read more

My Rolex "froze" and I took it to RolliWorks for repair. Sal opened the back and talked me through his assessment. He told me the watch didn't have any oil, had dings in the casing, and chips on the crystal. Bracelet was loose, but "not bad" and suggested it be repaired in 5 years. Up front with the estimated repair cost and when the job would be completed. Michael called me recommending the dings on the case be filled and the crystal replaced because water was leaking into the watch. Repair time was 2.5 weeks, estimated time was 3-4 weeks. Cost was reasonable. I highly recommend RolliWorks for the customer service, quality repairs, honesty, and your watch remaining on the premises. They use authentic Rolex parts and oils. I will continue to bring them my business and have recommended them to friends and family. read more

I had my dad's watch serviced here and they did an amazing job. I was scared of leaving the Rolex at someone else's hands at first, but once I met the owners, I was able to find my "inner peace". The owners are so knowledgeable and nice. My dad's watch came out looking like a brand new one! read more

Brought my panda ceramic daytona to these guys for some polishing work on the case and push crowns and it came back looking perfect. Mirror finish and brushed finish matching how the watch looked straight out of the box - better than some RSCs I've been to in the past. Highly recommend sending your watch to Mike and Rolliworks - they are both super knowledgeable, patient, and detail-oriented. read more

Mike did a great job getting my vintage Submariner running like new. Owning an older Rolex is a bit like owning an older performance car, those who can do the work are hard to come by and the parts have to be carefully sourced. Mike does the work and gets the parts to protect your investment. Next step is to get the bracelet tightened up! read more

I chose Rolliworks to service a well-loved 1969 Oyster Perpetual Date. It had built up 52 years of grime and scratches, so it needed some TLC. Rolliworks did a fantastic job -- the watch came back looking factory fresh and they even managed to clean up some age spots on the dial. I'm honestly blown away by how good it looks now, and they provided lots of testing documentation around movement performance and waterproofness. All my communications were answered quickly and professionally and they provided clear expectations around billing. Turnaround was a bit long, as the watch was in their possession for a bit over three months, but I'll take quality over speed any day. For watch service and restoration, I'd highly recommend this company. read more

Stopped in to have a couple links removed from my fiancé's watch and I was out in less than 5 minutes. Thanks! Edit: Unfortunately, the band was still too loose. I went to another place to have 1 link removed. They charged me more than Rolliworks, and today the pin came out while my fiancé was wearing it in a presentation. I'll definitely come here again next time. read more

Best customer experience hands down. No snobbish behavior here nor any presumptions. He checked out my watch and gave me a consultation and recommendation. Mike's ability to handle troll customers out to damage his reputation is the best I've ever seen in any client facing business. He keeps his cool and is professional. read more

My go to place to get my Rolex serviced. Highly secure, great service, very reasonable and quality work. No reason to look elsewhere but go here! read more

Sent in my vintage jubilee bracelet for stretch restoring and they did a super light complimentary polish - the results are unreal. The bracelet looks brand new and hardly has any stretch to it at all now. The customer service is hit or miss but the quality of work makes up for it 1,000 times over. AMAZING WORK! read more

RolliWorks - Watch Repair Near Me - Miami, Florida

I sent a Lady Day Date, and a 18K gold Presidential bracelet to RolliWorks. Both came back to me in "as-new" condition. Both were over 30 years old, and today they look and function as if you just bought them at a Rolex shop. Excellent work, excellent communications, and all at a very fair price. Thanks to Mike and his team at Rolliworks ! read more

After much research I chose Rolliworks to service my 16600 sea dweller. Their work is impeccable, communication awesome, and prices reasonable. I didn't need any case work or polishing but these guys are masters with the lathes. Look no further for any watch repair needs. I trust these guys more than the rolex service center! By the way, after service my watch runs plus 1 second per day! read more

RolliWorks - Watch Repair Near Me - Miami, Florida

Can't say enough good things about Mike, Salvatore, and the whole team at RolliWorks! Super knowledgeable, professional, efficient, and great people all around. Amazing work at great prices and very prompt too! Highly recommended read more