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CRM Jewelers

4.6 (38 reviews)
Closed 10:00 am - 6:00 pm
Updated 2 months ago

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Reviews With Photos

Datejust
Winner N.

Carlos was FAST I told him exactly what I wanted and he delivered in 30 mins with the exact watch. Thanks for making my first time awesome bro!

Jay M.

Went in to find a gift for myself. Had no clue I would fall in love with such a beautiful time piece! William was very informative and answered all my questions. Extremely profesional and patient with me. I will definitely return back to him for my future purchases. Excellent service.

Skydweller

This is my 2nd purchase from Crm jewelers. I really trust Carlos & his team. I bought this skydweller over the phone didn't even see it in person. Once I received it it was everything they promise to be. Will continue to shop with Crm jewelers. Highly recommend!! Thank you Carlos & Charlie. Shout out Big Will & Betty.

PVD Rolex Milgauss
Pablo G.

Who would've thought that I would buy my next watch from a business I follow on Instagram. Not any watch either, I picked up an AWESOME PVD coated Rolex Milgauss from CRM. Their email, phone, and text communication is excellent. This was a deciding factor in making a purchase from a business thousands of miles away, and I'm glad I did. The delivery was lightning fast, the watch was perfect and the price was unbeatable. Follow them on Instagram @crmjewelers and check out all the masterpieces that they have to offer. There's a lot of Jewelers near me in Los Angeles, but it's safe to say my next purchase will be from CRM.

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1 month ago

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8 months ago

I would recommend CRM if you're looking for watches or Cuban link chains. Everyone there is friendly, it's a nice Family business.

Business owner information

Photo of Carlos M.

Carlos M.

Thank you so much Bill for the vote of confidence.

Helpful 2
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2 years ago

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Carlos M.

Thank you so much for your business MP. Enjoy your new watch!

Helpful 3
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Photo of Audrey Z.
29
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18

3 years ago

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Carlos M.

Helpful 5
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2 years ago

Honest and reliable. Excellent costumer service and kind. Very honest offers to my watches.

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Carlos M.

We appreciate your business and support, Maria!

Helpful 5
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5 years ago

Helpful 6
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4 years ago

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Carlos M.

We really appreciate your business and review Yaros.

Helpful 3
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3 years ago

Helpful 3
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4 years ago

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Carlos M.

Thank you so much for your business and support, Justin!

Helpful 5
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Photo of Jay M.
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5 years ago

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Carlos M.

Helpful 3
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4 years ago

Business owner information

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Carlos M.

Helpful 3
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Photo of Will R.
1040
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7 years ago

Helpful 8
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3 years ago

Amazing Family, and Top Notch Business! If i can ever afford a Rolex Sub It is CRM For me! Love the Vids!

Business owner information

Photo of Carlos M.

Carlos M.

We really appreciate your review and support!

Helpful 3
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4 years ago

Helpful 3
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12 years ago

Helpful 10
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5 years ago

Helpful 5
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Photo of Martin C.
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8 years ago

Helpful 5
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6 years ago

Have done business with this company and they are honest and have very competitive prices

Business owner information

Photo of Carlos M.

Carlos M.

Helpful 2
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4 years ago

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Carlos M.

Helpful 2
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8 years ago

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Carlos M.

Helpful 1
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Photo of Oded V.
210
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125

7 years ago

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Carlos M.

Helpful 9
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4 years ago

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Carlos M.

Helpful 3
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4 years ago

Helpful 2
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Photo of Marc T.
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7 years ago

Helpful 2
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8 years ago

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Photo of Carlos M.

Carlos M.

Helpful 15
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5 years ago

Got an excellent price on my second Rolex watch from them, a ceramic Submariner. Very relaxed and non pushy atmosphere.

Business owner information

Photo of Carlos M.

Carlos M.

Thank you so much for the review and the business Nosbel!

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8 years ago

Helpful 7
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8 years ago

Helpful 2
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5 years ago

Helpful 1
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10 years ago

Helpful 7
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Photo of Jessica R.
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10 years ago

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Carlos M.

Helpful 8
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11 years ago

Helpful 7
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12 years ago

Helpful 8
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8 years ago

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Carlos M.

Helpful 5
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8 years ago

Very friendly staff but wasn't impressed when they say slightly used. I guess we have different definitions of slightly.

Business owner information

Photo of Carlos M.

Carlos M.

Helpful 3
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9 years ago

Helpful 7
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8 years ago

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Carlos M.

Helpful 1
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11 years ago

Helpful 7
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Ask the Community - CRM Jewelers

Review Highlights - CRM Jewelers

Carlos was FAST I told him exactly what I wanted and he delivered in 30 mins with the exact watch.

Mentioned in 9 reviews

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RolliWorks - Look at those chamfers!!

RolliWorks

(81 reviews)

Downtown

I had a complete overhaul of my GMT Master {purchased in 1982}…read moreThey did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI

I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.

Westime - Omega Aqua Terra World-timer

Westime

(10 reviews)

Brickell

Fast talking g sales people upgrade to a noisy large diffuser and suddenly there is an account…read moreopened in your name at Connect credit union in Virginia. The fan in the diffuser runs very loud.

Let me start off by saying that I have contacted my sales agent at least 5 times about this. I was…read morethen handed over to the new sales manager and I have had zero follow up. My patience has now run out, so I am writing this review. I purchased this beautiful time piece last year. I was sold on it by my agent Roldofo Gil. I really like the piece. I spent right around $6k on the watch. I really like the band, it's crocodile. Anyone that knows me or has followed me on my Chef Journey knows that I've cooked allot of alligator and this reptile is a favorite of mine. I had the watch for about a month and I noticed that the part of the band that has the metal clasp was becoming a bit flimsy. Literally the next day I put the watch on and clasp fell off. As you can see in the pictures. I went back to the store and I showed Roldofo the watch. He told me he would speak to ownership and would get back with me. He never did. So I called him back again. He said they said there was nothing they could do. I was shocked. I didn't say, give me another new watch. The time piece was fine. The band was defective. We went back and forth cordially. I then said, can you at least find me bands that match the watch in another material like a high quality black rubber, etc.. He said he would. Again, crickets. I text him asking what was going on with the band. He then said, "Oh, you didn't get another band yet"? I'm like, no. I want a band that matches the watch. I didn't spend $6k to have a cheap band that doesn't match the quality of the piece. Crickets...... I text again a week or so later. He told me he doesn't work there anymore and he gave me Elaina's phone number and stated she was not a point of reference. I spoke with Elaina and she seemed to be mortified of my experience and she assured me that she would do something. Again, nothing. I have been working in the luxury segment my entire career. When you spend this kind of money, there is an expectation of service. Westime obviously doesn't embody the same ethics and standards of service. Giving me a glass of Prosecco at cost of $7/$9 per bottle is not elegance. Service is addressing the issue at hand. I personally have address this with the personal that sold me the product. I exhausted all of my options before writing this review. I am in hospitality and I deal with my fair share of Yelp reviews, etc....I usually always ask, if you spoke to someone prior to writing the review or having the dialogue. I know I did. In closure, all I want is a phone call. A replacement band, which I'm sure is a minor cost on their behalf or at least a discounted price on a replacement band. Any of these options would better than absolutely nothing. 3058499350 or email me at chefkennyg38@gmail.com.

CRM Jewelers - watches - Updated May 2026

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