Let me start by saying I had a very poor experience once before with a dry cleaner on the South Side. Since then, I have not trusted a dry cleaner and didn't buy anything that required dry cleaning. Due to work requirements, I needed to get some nice clothes. And then, the time came...my suit jacket was getting a little smelly and I knew I had to find a dry cleaner. After checking on social media and getting suggestions from friends who had used this particular business, I landed here. I was greeted immediately upon walking inside, the young lady was very pleasant and answered my questions and assured me they look at tags before cleaning. I was able to track my order on my phone, and pickup was just as smooth and friendly as drop off - the next day. I will return here very soon, as another one of my suits will need freshened up in short order. The price is average for Des Moines, I paid $20 for a jacket and slacks. Service, quality, affordability. Give them a try, or a second chance! read more

LOST WEDDING DRESS AND RECEIVED SOMEONE ELSE'S! I cannot recommend Executive Cleaners OR Victoria Cleaners after the experience I had with them. What should have been a simple process of cleaning and preserving my wedding dress and veil turned into six months of repeated mistakes, delays, and unnecessary stress. Background: Executive Cleaners is owned by Victoria Cleaners. There was no manager at Executive for me to work with, so I was repeatedly sent to this Victoria location. February 2026: I dropped off my wedding dress and veil to be cleaned and preserved after my wedding at Executive Cleaners. March 2026: I picked up the preserved dress for the first time, only to discover that the inventory sheet did not list a veil in the box. The manager at Victoria Cleaners went back and forth with me for an entire week about whether the veil was actually inside. I was eventually asked to bring the box back so they could break the seal and check. There was no veil. I was told the dress and veil would be sent back to be properly preserved. June/July 2026: I received a message that my dress was ready again. I went to pick it up at Executive and was told there was actually nothing there. Since I was moving at the end of July, I made it very clear that I needed my dress back before then. Near the end of July, I finally received another call saying my dress was ready. When I arrived, the inventory sheet still did not list my veil. Victoria Cleaners contacted the preservation facility, which insisted that no veil had ever been sent. I was then told to open the sealed box myself because the veil was probably inside and simply hadn't been documented on the inventory sheet. When I opened the box, there was no veil. And then I discovered something even worse: THE DRESS INSIDE THE BOX WAS NOT EVEN MY WEDDING DRESS. I had been given someone else's wedding dress. I would have never known this if I hadn't broken the seal and physically removed the dress from the box to see and feel it. At that point, the manager was unable to locate my dress and had to involve the owner of Victorias and Executive. Update as of August 2026: After all of this, the manager finally located my dress and mailed it back to me. I finally have my own wedding dress back! After six months, countless phone calls, multiple mistakes, delays, and an incredible amount of stress, I finally have my own wedding dress back. I also still have not received the reimbursement check for the preservation that I was promised back in March after the dress was incorrectly preserved the first time. My wedding dress is incredibly sentimental to me, and having to repeatedly worry about whether it was lost, improperly handled, or potentially given to someone else was an experience I would never wish on another bride. Save yourself the headache, stress, and hassle. I strongly recommend using another company for something this important. read more

Rude. Will try to dry clean your clothes that are marked wash in cold or warm water so he can make more money. Stay away from this place.

I have been taking my clothes here for 6 or 7 months now, and will not be returning. I have had clothes come back with stains on them, they have lost pants of my order on two separate occasions that showed up weeks later, and I have asked for button repairs that never got done. They even lost an entire order of mine for several days once. The last straw was the other day when they told me that they were raising all of their prices. Find a different place to do your dry cleaning. read more

I'm new to town, have been trying out different cleaners. After a couple of visits here, I will not go back. Unfriendly employees, disinterested customer service, and unpredictable pricing--it's a shirt one day and a blouse for more $ the next. You never get an itemized receipt on drop off or pickup. Nothing really that good happening here. read more

Second time we took a dress there to be cleaned, against my better judgement after they were hard on my last dress while leaving plenty of stains. Without a beat, they ruined the second dress as well, which happened to be the maid of honor dress for my sisters wedding. The fabric had countless rips in the delicate fabric despite us asking if they could clean it. They didn't acknowledge that they had caused the rips and tried to give us the dress back without bringing it up. After going back and forth with them for almost a month we asked for our money back for the cleaning as it was clear we wouldn't get reimbursed for the $180 dress that is now ruined. When my fiancé asked for a refund he was given $20 in cash. After he brought up how it was 1. Paid for via credit card and 2. Not the correct amount we were charged, the woman helping him had the nerve to tell him he was being difficult. DO NOT TRUST THIS PLACE WITH YOUR CLOTHES!!!! Awful service, awful at their job, dishonest and rude. read more