I used Bock's for the first time this year. Last year, I had Stanley Steamer come out and they…read moreleft so much sticky gunk all over my carpet that it was dirty almost immediately after they left. Never again!! This year, I searched for someone with great reviews. I saw lots of rave reviews on Google. So I thought I'd give them a try. Those reviews ended up being well deserved! They showed up on time, were so very nice and respectful, reasonably priced and the best part of all--my carpet. Oh my!! I actually started tearing up because it is beautiful again. It's a light taupe and I've been so embarrassed about the spots all year. From the day last year when Stanley cleaned it, it was matted and never looked clean after they were done. The difference is amazing--it looks like new again! They even reminded me several times that my socks would be damp (not wet) and to be careful walking on my kitchen floor. I'm older and definitely don't need a fall. So that reminder was appreciated. Anyway, they just earned a new repeat customer. Highly recommend this company.

I was very impressed with this carpet cleaning company. They were recommended by Carpet corner,…read morewhere we purchased our carpet, and I later found out that my cousin has used them previously. Christian and Martin did a great job in preparing our rooms for the cleaning. They were knowledgeable, friendly, and answered my many questions. It's been two days now, and I am very pleased with the results. I would highly recommend them. I also asked them to clean the tile grout in one of our bathrooms and also our sofa. Everything looks great.

Ben and Andy were absolute lifesavers when our sewer backed up into our basement on a holiday…read moreweekend. I was able to get a consultation scheduled right away, and Andy showed up, explained what the cleaning process would entail, and responded promptly when it was time to do the job. Cleanup was fast and efficient, and at a fair price too. Communication was fast, efficient, and helpful- I felt like I was collaborating with a team rather than translating contractor speak. A+, would hire again (though I hope I never have to)!

We've hired Advanced Recovery of the Midwest twice, and they're our top recommendation for water…read moreremediation! They helped us once for flooding in the basement and once for water issues from an upstairs bathroom, and both times, they came through with great service, going above and beyond. I can't recommend this company enough.

Had an issue with my carpet after they were cleaned. Left 2…read moremessages for him to call me back and he didn't return my call.

Jerry was amazing to work with! He called me back and scheduled me reasonable time, when he…read morearrived for the appointment, he was on time and very pleasant to work with. He listened to my concerns and proceeded to address them. He used great and was very cautious around my children/pets.

First and foremost, you have a lot of choices when it comes to repairing or reconstructing your…read morehouse after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months work of construction to our house. We went with ServPro mainly due to the positive reviews, which is why I'm writing this review today. If I can stop even one family from going through what we did with ServePro then it's worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire. On the pack out: Our belongings were delivered back to us damaged. All of the power cords and hardware parts were not delivered at all. Several other items are still missing. On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered "done" by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it's part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly. The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street. We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home. If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro.

The guy who did it was professional however he took a board off the floorboard to put the vacuum…read moredown then never put it back and I can't find it once he left. After about 3 weeks of calling and getting the run around they finally told me it wasn't their problem to fix it. The job they got hired to do was done correctly however they never left the place how they found it very frustrating

Cameron was such a please to work with score of 10/10; timeliness, professionalism, expertise,…read morequick, thorough, I highly recommend and their services are worth the cost.

The technician arrived on time, and worked quickly- too quickly…read more I told him that our carpet had never been cleaned, and that it was roughly ten years old. He kept telling me how nice it looked, and how he thought it wasn't very dirty. He was in and out of the house very quickly, and we had two sets of stairs, and several rooms to clean. The carpet didn't look much better when he was done, and two months later, it looks much worse that if we hadn't had them "cleaned" at all. I was hoping the "zero residue" would prevent this, but it turns out the only difference is that they use purified water. We are going to have to hire another company to come in and clean properly just to get the carpet to look as good as it did before Zerorez came out to "clean" it.

After 40 years of doing business with this service company, they fired my 2 accounts because I had…read morethe gall to let the technician that I was seeing ants in the house (my quarterly appointment only called for outside spraying but I had always been able to let him know if I spotted anything inside). This same technician (Lee) had complained about the fact that we feed the birds and even though we had reported very large mice or rats getting into the house, did not place large enough bait stations (a local exterminator recommended much larger stations and correctly identified the critters as Pack Rats). Also the Manager couldn't care less that he was losing my business and a big shoutout to the women who work in the office. They have always been nice and supportive and I will miss talking to them. I would give a minus 1 or 2 rating if I could

Sam was very professional and genuinely concerned with our needs. Informative and well educated…read more His warm demeanor made the experience feel like a family friendly experience rather than a stranger in the home. Will definitely recommend the service to others. Service provided was quick, effective and within a reasonable budget. Wonderful job!

Devon was outstanding. Super friendly, efficient and thorough. Will definitely call for additional…read morejobs. Thank you!

Amazing work done by the crew. They were able to show up earlier as I requested and did great work.read more

Damaged items in our house and the owner tried to deny responsibility and wanted to fix them…read moreherself. Don't ever use them.

I've been using their services for about 3 or 4 years, and I couldn't be happier. They come every…read moreother week and consistently do an excellent job. They're punctual, send me a weekly reminder via text, and follow up afterward to ensure everything was done well. I highly recommend them! The owner is fantastic and addresses any issues immediately. The staff is also very trustworthy.