First and foremost, you have a lot of choices when it comes to repairing or reconstructing your house after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months work of construction to our house. We went with ServPro mainly due to the positive reviews, which is why I'm writing this review today. If I can stop even one family from going through what we did with ServePro then it's worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire. On the pack out: Our belongings were delivered back to us damaged. All of the power cords and hardware parts were not delivered at all. Several other items are still missing. On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered "done" by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it's part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly. The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street. We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home. If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro. read more

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The guy who did it was professional however he took a board off the floorboard to put the vacuum down then never put it back and I can't find it once he left. After about 3 weeks of calling and getting the run around they finally told me it wasn't their problem to fix it. The job they got hired to do was done correctly however they never left the place how they found it very frustrating read more

Last week Matthew called and told me things he would do. So far nothing has been done to my knowledge. I am reverting my rating until something's is done read more

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Recently, I came home to a house that had sprung a leak in the basement. It truly was a mess. My insurance agent recommended Servpro of Olathe/Lenexa and I couldn't be happier with the service that they provided to me. They did an excellent job of cleaning up the water damage. In fact, they made the basement look better than it was before the leak! Adonay, Allen, Erick and Marcos were professional and hardworking. And Nick was always there to answer my calls/texts. I would not hesitate to refer them to any of my friends should they ever need help in cleaning up an unexpected mess. read more

The SErvPro technicians of Olathe were on time an on point. They were efficient and quickly solved my issues. I highly recommend them.

Unfortunately, when you need SERVPRO it's because you've got a mess on your hands, but if you've got to use a company, it should be them. We have had two home water incidents from an upstairs bathroom flooding and they have been amazing to work with each time. Our point person, Thor has been very helpful and accommodating and the demo/dry out team (Angel & Adonay) came in this morning and efficiently set up everything that was needed, carefully moved our possessions, and helped in any way they could. It can be very overwhelming and intrusive to have possessions moved, holes put in ceilings and floors, and large equipment set up all over your home, but SERVPRO is considerate and compassionate about the process. I would not consider using anyone else. read more

Thor, Angel and the rest of SerVpro have done a great job of helping get our water leak fixed. They called back right away, called before they got here so we could be ready and always explained what they were doing to make sure we understand. They're polite, but joke around just enough to make light of a pretty stressful situation. I hope we never have a leak again but would not hesitate to bring them back for more work. read more

Jamal and E were very professional and friendly. They got job done quick and clean. Answered all my questions and was helpful with solutions. Would definitely recommend these gentlemen and SERVPRO to anyone. read more

Kristin and Felix are absolutely fantastic! I will continue to use servpro based solely on their fantastic work!

Our crew was awesome ! We had a lot of water damage and they were very professional and helpful with the drying process. They even put furniture back and cleaned /mopped before the job was done. Matthew our job manager was very helpful and able to talk us thru the entire process. Definitely would recommend them again ! read more

Horrible service!! Would not recommend! They work for the insurance company when they say they work for you! Had water damage to our home put box fans in and never came back for 4 days!! Said they had to leave and go to Florida!! Who does that?? Now they are working with the insurance to deny our water damage! DO NOT USE!! read more

Awesome work 2 guys were professional and prompt. My house was left like they weren't even their. I appreciate the knowledge and know how that was displayed in my home. Only con was they were a little late showing up but after the long professional hours they put in my home I'm not going to complain about that one bit! I wish customer service was like this elsewhere. read more

I was referred to Servpro by the person who inspected a home I am looking at to buy. He deals with the Topeka office. However, since the home I'm looking at is in the KC area, I called the Olathe office, which I'm told houses four franchises. I called four days in a row and was told someone would call back. None of the dispatchers can answer even basic questions. On the second day, I was told they had no record of me calling, and I was not on the "thread". Today I called and got a new person that had just started that told me he would get someone to talk to me right away or someone will call within half an hour. I said "Great!". After being on hold, Melanie came to the phone, laughing, and said "I can't answer any questions". She is the person I talked to on the first day I called. I told her I have used another company to deal with mold before but would like to talk to someone at Servpro and she said they are just swamped and too busy to answer any questions. Clearly they don't want my business or my money. read more

After some water damage happened in my home ServPro came in assessed the situation, suggested a plan to address the clean up. They we helpful and courteous. They had several people on their team that handled different parts of the project: Vlad, Rodney, Alex, Nick and Matthew. Thanks for your help. read more