They were very fast about getting Hernandez they were very professional and very clean and they…read morereally seem so nice

I have very mixed feelings about Power Dry. We originally hired them for water mitigation after our…read morehome flooded, and that specific team did a great job. Based on that, we hired their restoration department to put our home back together. That was a massive mistake. The restoration process was extremely disorganized. We were promised a project manager to oversee everything, but we had a revolving door of different people. We effectively had to act as our own general contractors, communicating constantly just to ensure the work got done. After the work was finished, the refinished floorboards started lifting. Power Dry dragged their feet for months before coming to look at it, and then completely refused to fix it. They blamed the issue on the 'humidity' in our home--an absurd excuse considering we have lived in this house for 14 years without ever having this issue before. Because they refused to stand behind their work, we withheld our final payment until the floor was fixed. Instead of working with us, they placed a lien on our house. We had to hire an entirely different contractor to fix Power Dry's mistakes. We offered to pay Power Dry the remaining balance minus what we paid another contractor to fix the problem. We ultimately had to hire an attorney to get the situation settled and the lien removed from our property. If you have a flood, their mitigation team is fine. But I would strongly advise against ever using their restoration department.

Patrick was my service guy. He came out late on a Friday afternoon to look at a drain issue in a…read morebathroom sink. I had taken the drain apart but was not able to fix the issue. Patrick was able to fix it in 5 mins. He was a great communicator and very professional. Thanks Again.

I had a flood in my basement and I had to call out roto rooter as there was a clog in my pipes…read more They were able to come out the same day. Unfortunately they had to come back out the same day because there was another clog in my pipes. The first technician didn't go far enough to get to unclog the pipes. The service is expensive but I also had them go down with a camera. Which is priced more, they were ultimately able to fix my issue.

I cannot sing the praises enough for R& J Services. Ronald is one of the most pleasant businessmen…read moreI have ever worked with. He and his team helped us with our rehab projects. We have worked with countless contractors and Ronald by far was the best communicator. He was transparent and very clean and meticulous with his work. For once I did not feel as though I had to babysit. I knew he not only was taking care of our properties but was Efficient and on time! His pricing is fair and we will definitely be working with them for future projects. Thank you R& J Services for your professionalism in this industry. It is refreshing.

From the owner: We are a full-service, licensed, insured and certified restoration and cleaning company delivering…read morereliable Water, Mold, Fire and Biohazard remediation services 24 hours a day, 7 days a week. Our IICRC-certified technicians will quickly inspect and evaluate any damage and provide a detailed and itemized no-obligation estimate. If necessary, we work with all insurance carriers so you don’t have to, plus, we offer financing options for claims not covered.

5 Stars all around, Great customer service, quick to come out, inspection was detailed and complete.read more

We suffered a major loss due to a malfunction in our washer. Our insurance adjuster recommended…read moreNCRI. From our initial call with Mary to the mitigation with Thomas and Tony to the restoration with Jerrell we couldn't be happier Their workmanship and attention to detail is outstanding. We could not recommend them more highly.

Great experience! I got eight bids and decided to go with Brewster. Incredible customer service and…read morethe workers were so professional and my property was cleaned up to every detail. You can trust Brewster. Don't get taken by some of those other companies out there.

Brewster Roofing LLC has met our roofing needs whether just checking it after a storm or installing…read morea new skylight. On August 4 they installed a whole new roof. It looks great. Thank you Mark Brewster and crew as well as Jessica for office support and answering questions we had. We felt confident to go with this company because of their long history.

Thor, Angel and the rest of SerVpro have done a great job of helping get our water leak fixed…read more They called back right away, called before they got here so we could be ready and always explained what they were doing to make sure we understand. They're polite, but joke around just enough to make light of a pretty stressful situation. I hope we never have a leak again but would not hesitate to bring them back for more work.

First and foremost, you have a lot of choices when it comes to repairing or reconstructing your…read morehouse after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months work of construction to our house. We went with ServPro mainly due to the positive reviews, which is why I'm writing this review today. If I can stop even one family from going through what we did with ServePro then it's worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire. On the pack out: Our belongings were delivered back to us damaged. All of the power cords and hardware parts were not delivered at all. Several other items are still missing. On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered "done" by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it's part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly. The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street. We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home. If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro.

I has Phoenix for restoration of water damaged areas in my home. They were very good at their job…read moreof restoration, the quality of the work was top notch. However their work schedule was less professional. For several days no one was on the job. Sometimes I knew in advance when they'd be here or not be here other times I'd not know. I'd work with Phoenix again. But would need a tight contract and schedule of work days and and requirement of contact in advance for no show data. I always felt like my job was an extra job and not a priority. Workers appeared when they had breaks from other jobs. Again, the quality of the work is good bit it took over 7 seven weeks to complete the work. I had my basement torn out and redone in 5 weeks; plumbing, electrical, carpentry and cabinet making included.

If you are considering Phoenix Restoration for water mitigation or restoration, read this…read morecarefully. Phoenix Restoration performed water mitigation at our home in January 2025 following a sewer backup. What followed was a months-long ordeal involving undisclosed mold, mishandled asbestos issues, contradictory documentation, and unprofessional conduct. The most concerning fact: neither we nor our insurer discovered these issues ourselves. Our insurance adjuster uncovered Phoenix's own internal photos more than nine months later in a portal neither of us had access to. Those photos fundamentally changed the claim. This review is based on documented evidence and a recorded call involving Phoenix, the insurer, and myself. Key Issues: - Undisclosed Mold: Phoenix photographed mold behind drywall in January 2025 but never disclosed it to us or the insurer. The adjuster confirmed there was no mold documentation anywhere in the claim file. When questioned, Phoenix claimed a verbal disclosure but admitted they had no notes, emails, or records to support that claim. - Asbestos Tile Disturbance: Phoenix's own photos show intact asbestos-containing floor tiles before demolition and cracked, chipped, and missing tiles afterward. Despite this visual evidence--even when shown their own photos--Phoenix denied disturbing the tiles. The adjuster stated the photos clearly supported the homeowner's account. Contradictory and Unreliable Documentation: The insurer identified serious inconsistencies, including: - Drying logs with identical timestamps across rooms - Logs inconsistent with Phoenix's claimed site visits - Records appearing to be entered later in bulk - Conflicting timelines and unexplained equipment billing - The adjuster repeatedly noted that the records did not align with Phoenix's explanations. - Unprofessional Conduct: During a routine fact-finding call, Phoenix's representative became defensive, evasive, and hostile, refusing to answer basic questions. The adjuster had to de-escalate the call and later confirmed the behavior was unprofessional and unnecessary. - Adjuster's Assessment: Our adjuster, who handles claims nationwide, stated she had never encountered a contractor who failed to perform post-remediation clearance testing. She described Phoenix's approach as "very unusual," their communication as lacking, and their conduct as below industry standards. - Impact: Because Phoenix failed to disclose hazards, denied documented damage, retained photos internally for months, and produced inconsistent records, the insurer was forced to investigate long after the fact--delaying hazard testing and forcing us to reconstruct events ourselves. - Bottom Line -- Phoenix Restoration: 1. Failed to disclose documented mold 2. Denied asbestos damage shown in their own photos 3. Produced contradictory and unreliable records 4. Behaved defensively during basic information-gathering 5. Fell below industry standards, per the insurance adjuster I do not recommend Phoenix Restoration for mitigation or remediation work--especially where mold or asbestos may be present. Homeowners deserve transparency, professionalism, and safety. Feel free to review the transcript and audio file of the communication between Phoenix, myself, and my insurance adjuster: https://turboscribe.ai/transcript/share/6854478632927015031/ji7ufVhCh65uOTjfBF0q5Qe5aAkTT12nkiM-34gOdYA/2025-11-06-call-with-phoenix-250045657

Having to experience a troubled situation of a water damage I contacted Certified Water & Mold…read more They came out to my home almost immediately. They answered all my questions and concerns just wanna take this time to thank Eric Rodriguez and his crew for all the hard work they provided during this devastating situation... I will definitely recommend to all my friends, family, co workers, and neighbors...

Don't mess with calling anyone else for mold or water damage. Honest and reasonable price.read more