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    911 Restoration

    5.0 (2 reviews)
    Open Open 24 hours

    Services - 911 Restoration

    Biohazard cleanup

    Damage restoration

    Environmental abatement

    2 More Services

    Mold remediation

    Plumbing inspection

    911 Restoration Photos

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    Recommended Reviews - 911 Restoration

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    8 years ago

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    Power Dry

    Power Dry

    (36 reviews)

    I cannot express my gratitude for this company. We had never been through a pipe/water leak…read moresituation before. Their knowledgeable staff, who are friendly, dedicated to detail, really nice people all around, have walked us through this nightmare and did a great job!

    - My sump pump failed, flooding my basement. I contacted PowerDry for water mitigation, and on July…read more28, a representative named PJ visited, inspected the damage, and provided me a written bid of $7,712 to $11,079. PJ made several assurances: that the final invoice would likely fall at the lower or middle range of the bid based on his evaluation, that they would work with my insurance company (Traveler's, which has a $10,000 limit for sump pump claims), and that they would do their best to ensure I would not pay out of pocket for mitigation and restoration. Relying on these statements, I proceeded with PowerDry. - After the work was completed, I was shocked to receive an invoice for $13,056--well above the signed bid maximum of $11,079. When I asked for clarification on why the costs were nearly double the lower range initially promised, they could not provide a clear explanation. They admitted there were no unforeseen complications or delays but simply repeated that the charges were "industry standard." This directly contradicted PJ's assurances and the written bid, creating a strong impression of misleading and opportunistic practices during an emergency. -Additionally, during removal of the basement trim, PowerDry caused damage to my drywall that was unrelated to the water damage. When I requested they repair or take responsibility for the damage, they refused, claiming they were not liable. -I feel misled and exploited at a vulnerable time. PowerDry used reassuring promises to secure my business, only to inflate costs beyond the bid and refuse accountability for damages they caused. Their conduct feels like bait-and-switch tactics, prioritizing profit over honesty and customer trust. I am seeking accountability for their misleading practices, overbilling attempts, and property damage.

    SERVPRO of Olathe/Lenexa - Flood cuts after water damage at commercial water loss.

    SERVPRO of Olathe/Lenexa

    (14 reviews)

    First and foremost, you have a lot of choices when it comes to repairing or reconstructing your…read morehouse after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months work of construction to our house. We went with ServPro mainly due to the positive reviews, which is why I'm writing this review today. If I can stop even one family from going through what we did with ServePro then it's worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire. On the pack out: Our belongings were delivered back to us damaged. All of the power cords and hardware parts were not delivered at all. Several other items are still missing. On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered "done" by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it's part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly. The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street. We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home. If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro.

    The guy who did it was professional however he took a board off the floorboard to put the vacuum…read moredown then never put it back and I can't find it once he left. After about 3 weeks of calling and getting the run around they finally told me it wasn't their problem to fix it. The job they got hired to do was done correctly however they never left the place how they found it very frustrating

    911 Restoration - damagerestoration - Updated May 2026

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