Susanne K. 08/14/2015…read moreMy experience with Lonsdale Flooring was very positive. The sales person in the store was knowledgeable and helped me to narrow down my choices by good listening. I could take as many samples as I wanted home for a week(!). I chose Vinyl planks that needed to be glued onto a very old floor. The estimator, a young fellow, was very polite and accommodating in regards to dates and special requests. But the most important part was the installer. Bekem came at 9 am, looked at the space and said:" This is going to be a long day and I may have to do the bathroom the following day." He worked fast and very hard till 8:30pm to get the main area finished. I was very impressed how much time and care he gave to the prepping of the old floor. No short cuts! Consequently the end result was beautiful and perfect in craftsmanship.

This company was great. Ray wrote up a well detailed quote and answered any questions I had…read more Arthur did most of the flooring in my apartment. He was extremely careful inside my suite and when coming and going from my condo. My floors were beautifully done and Arthur was careful with all details. I would recommend this company to anyone. Thank you for my beautiful floors!

We had some laminate flooring installed by Val-U flooring recently…read more The work was well-executed and the tradesman was diligent and hard-working - he worked through lunch, and tidied up as he went. It turned out that we needed the floors to be levelled before the laminate could go down, and that change was handled smoothly and swiftly by Ibrahim, our contact at Val-U. We asked for skirting boards to be removed and refitted, and that too was all competently executed. I've installed laminate floors a few times myself and could not fault the quality of the workmanship. I have no hesitation in recommending Ibrahim and his crew for this type of work.

Val-U removed my old carpeting and installed new carpeting in two bedrooms. It looks great, I'm…read morevery happy with it. I really appreciated how helpful they were and how carefully they moved the furniture and replaced it in exactly the right place.

Zero after customer service and does not listen to customer feedback. Early December 2020 we…read moreengage the services of AAA Flooring to install a vinyl flooring on an empty 2-br condo in Yaletown. When we arrived after they left installing on the last day, they felt the place very messy. Thick saw dust all over the place, unused and extra cut flooring materials was left all over, used medical mask( on a pandemic??? ), used coffee cup, cigarette lighter, ball pen, used blades and worst of all HORRENDOUS shoe baseboards install and FINISH. Pictures of the workmanship/mess was sent to James, the manager, and took no pride on the results. Disgusting Customer Service. p.s. watch out for 3% extra charge if you pay with credit card . . . crazy !!!

AAA Flooring guided us through our hardwood flooring replacement project absolutely admirably. We…read morereceived expert advice from Gisele on selecting our product and arranged for an installer who's service was beyond what we could ever hope for. Gisele communicated with us every second day on every aspect of our project. No surprises. We highly recommend AAA Flooring for hardwood floor projects.

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

Cambridge was tasked with replacing the floors of my 509 sq ft condo following water damage. I did…read morenot choose Cambridge Floors, this company was chosen by Canstar Restorations. My existing floors were installed by Floors Modern 2 years prior to the water damage. They were professionally levelled and new laminate and tile installed, and the result was perfect. Perfectly level and squeak free, and absolutely beautiful. Then Cambridge Floors came in and damaged/removed that levelling, and put down the new flooring over sloped and uneven subfloors. I was shocked and heartbroken. What made the experience much worse was the way my Cambridge Rep, "A.C." responded to my concerns. He was hostile and indignant. He blamed my now sloping floors on the age of the building. A.C. argued that my floors were never level, even though he had to prop up one side of my bathroom vanity, and replace baseboards and tiles with larger ones to hide a strip of old paint that was now visible. He didn't even tell me, I had to ask him about it. When I showed him that the flooring behind my door was so sloped that my door wouldn't fully open, A.C. looked at it and said it was within industry standards. The more issues I pointed out, the more hostile and verbally aggressive he became. There was no respect for me as the homeowner, and no consideration for the thousands I had spent to have my floors levelled. May 5, 2023 was the day A.C. met with me to discuss these issues, and a day that for me will never be forgotten. A.C.'s behaviour towards me left me traumatized. I am a senior female and I was overwhelmed, emotional, and felt completely beaten down by A.C.'S anger, hostility, and verbal aggression. If I were paying Cambridge Floors directly I would have refused, but Canstar Restorations was paying the bill and they did not want to have to pay Cambridge to do the job over. My floors look horrible. I am out thousands of dollars that I paid to Floors Modern. I would never recommend Cambridge Floors to anyone. It's not surprising to me that Cambridge Floors has had to sell themselves to the insurance industry for business. The work is substandard, the flooring employees are incompetent, and the Company Representative is abusive to the homeowner.

My husband Albert and I went in to look at flooring. The receptionist, Danica was very welcoming…read moreand assisted us until Dave Collier, the sales person became available. He spent a great deal of time with us, showing us different products, asking about our needs, price range, etc. He gave us very competitive pricing. The only negative is that the flooring needs to be ordered and there is a slight freight charge added. Because the competitive pricing, the freight charge is negligible. I highly recommend visiting this location if looking for flooring.

I used this company back in 2013 and was happy with the finished product. We decided to use them…read moreagain for our new place and were pleased with the work completed by the two guys!! Very polite very professional and perfectionist. If we are to do a job again in the future we will for sure call upon this company but more for the two guys who did the work!! Price was amazing ! Flooring type outstanding . Thanks Yus and Yas

I had a great experience with End of the Roll on Rupert Street. I shopped around and they offered…read morethe most competitive price for the carpet I was looking for, which was also installed beautifully. I also received exceptional customer service. Quotes, scheduling, and questions were all handled quickly and professionally. I'm in the middle of a very stressful renovation, and Ian, the manager, went above and beyond to make the carpet installation one easy thing amongst a lot of stressful things. He was incredibly helpful, responsive, and accommodating throughout the entire process. I would absolutely recommend End of the Roll for great pricing, beautiful carpet, excellent installation, and outstanding service.

I purchased some carpet for my parents rental unit and had drop by in person to see what they had…read moreon sale. I consulted with one of the sales staff and determined that I would purchase a beige carpet and made the purchase on the spot. I asked them to hold it for my carpet installer to pick it up at a later date. Approximately 2 weeks later my installer picked it up and installed it. When I went to see the finished job I was shocked to find it was the wrong carpet. I went to the store to let them know that they had sold me the wrong carpet and showed them my receipt and the picture I took of the carpet I bought in their store previously. The staff were shocked as well and said that their manager will call me to discuss and hopefully fix this. As such, I have been there one more time after I did not hear from this manager and again was told he would contact me. Well, I have yet to hear from him. I am a realtor and I will warn my clients about this particular store if they require any flooring after this experience.

I recently had my whole kitchen renovated and I was initially unsure of what to expect as this is…read moremy first renovation. I was highly impressed with the customer service, skills and technique of this company. Yes, due to unforeseeable circumstances there was a delay in some of the cabinets arriving as they were from overseas. However, I think the communication through this transition was amazing. Dom Peluso made it happen... the finished product was beyond my expectations and I would definitely recommend this company for any future renovations to others looking. 100% professional and customer courtesy.

Buyer beware. If you do any level of new construction and/or renovation and timely and accurate…read moreordering and delivery is important to you, then stay far away from Prime Cabinets. From the designers to the ownership, everyone is a "yes man". The concept of customer service is lost on these folks; they simply do not care. Everything will look perfect until you pay that deposit and then you'll start to see the red flags. One thing will be written and/or recorded and you will receive something entirely different. The "designers" simply don't pay attention and you find out your order is wrong after it has been delivered, despite numerous confirmations beforehand. It is extremely challenging to work with people that say one thing and then ultimately do something else. The worst part is that as the customer, you are blamed. In my situation, I had visual proof (paper trail) showing that the designer made a major measurement error, even after final confirmations and after I was told all requests have been correctly submitted, and this was brushed off entirely. This is a clueless company. Customer service aside, the big issue is all of their cabinets are made overseas in China. This has nothing to do with quality but has everything to do with timing. From the beginning, you'll be waiting at least 12 weeks for initial delivery; everything is sent via boat in containers. If something goes wrong, you'll wait another 12 weeks (15 weeks in my case) during which time I was given continual lies about the order status: "it will be two weeks", "it will be two more weeks", "it has arrived", "it will still be four more weeks". Yes, you are reading this correctly. After being told "it has arrived", it was another four weeks until it actually arrived. You have to ask yourself: why would they lie about this? Or do they simply have zero control and insight into their own supply chain? I do not know which is worse. If you've worked with this type of cabinet company before, you'll know that something **always** goes wrong due to their incompetence. Had I known how clueless these people are, I would have stayed far away. This is what happens when you focus on price before quality. A lesson learned for me that I hope those reading this do not repeat. If you want speed, accuracy and quality, stick with a local company that manufactures locally. Cost may be marginally higher but you'll have a better outcome with more timely results. The response times will be faster and you'll get your order much quicker. Within one kilometer of this company are 10 other cabinet companies to choose from. Seriously shop around before even remotely considering these guys. Trust me, this will save you a lot of time and likely money too overall, with less headache. The old saying really is true: "you get what you pay for". Buyer beware.