I purchased some carpet for my parents rental unit and had drop by in person to see what they had on sale. I consulted with one of the sales staff and determined that I would purchase a beige carpet and made the purchase on the spot. I asked them to hold it for my carpet installer to pick it up at a later date. Approximately 2 weeks later my installer picked it up and installed it. When I went to see the finished job I was shocked to find it was the wrong carpet. I went to the store to let them know that they had sold me the wrong carpet and showed them my receipt and the picture I took of the carpet I bought in their store previously. The staff were shocked as well and said that their manager will call me to discuss and hopefully fix this. As such, I have been there one more time after I did not hear from this manager and again was told he would contact me. Well, I have yet to hear from him. I am a realtor and I will warn my clients about this particular store if they require any flooring after this experience. read more

End Of The Roll Flooring Centres - Vancouver - This is the carpet I paid for and instead they gave me some thin blue commercial grade carpet. - General Contractors Near Me - Vancouver, British Columbia

Our experience at End of the Roll Rupert Store was initially tenuous but the planets, sun and moon aligned and we were happy with the experience. Thank you Kamran Anwar, our amazing carpet installer. The square footage that was initially quoted after measuring, was off by 30 square feet from our calculations and this is with a 20% overage. We found a 279 sq ft roll that matched our room and size. Ian confirmed with Kamran the square footage and stated it would be close. We purchased the carpet and had it scheduled for installation in two days. On the day of installation, we received a call from Ian who stated the carpet was incorrectly measured and short by 12 square feet. Ian planned to give us a smaller carpet end that was slightly off color but had the same pattern for free. This was acceptable as it was going into the closet. Kamran was professional and personable. He somehow made the original carpet fit into the bedroom, hallway and closet. You cannot see the seams. We appreciate Karman's and Ian's efforts to satisfy our needs. Thanks, Rich read more

The crew came and put down new carpet in stairs and in one room in a very effecient way and cleaned up after themselves. A thorough good job. I recommend end of the roll. read more

We had Steve at end of the roll. We were in and out fast with a choice of sheet vinyl We love. The last company we dealt was made a mess of our vinyl plank, so we had to bite the bullet and bare the cost of redoing, kitchen, dining and hall. Cost just over $3000. Waleed Wali was the installer and removed the baseboards and reinstalled them. We have some touch up to do when the lino settles, but a good job was done. read more

End of the Roll: Vancouver (Terminal Ave.) I wouldn't go to this business again (we bought both hardwood flooring and carpet, spending around 23k in total.) The internal communication between the manager (Ian) and contractors was poor. They ripped out carpet where it should have remained, leaving nails exposed in our home for two weeks. The day the installer came to do the hardwood, he informed us we would not be able to walk on our stairs for 24 hours. Impossible given our layout (3 sets of stairs), small child, and large dog. We were offered no compensation for having to be out of the house for two days or boarding our dog. Ian was unprofessional on the phone and unresponsive to emails. There was some minor damage done to the walls, and after our floor was leveled the doors wouldn't fit, adding the expense of having our doors cut. Definitely do not recommend. read more

I have never been so happy to have flooring in my life. Brady and his staff were extremely helpful and worked with us. The installer Sean, did such an amazing job. The carpets look amazing and he was thoughtful and went the extra mile for sure. Our previous flooring was over 25 years old and pretty gross having been through countless animals. I feel like it is a brand new house. He even made sure that my grandson wasn't crawling and that if he was there was nothing left out. He did it by himself and was so quick and efficient. I really can't say enough. read more

I just heard that Ruth was at End of the Roll in Abbotsford! She is a gem! She helped us carpet our entire upstairs and will be calling on her at her new location for basement renovations! she's the best! read more

Hired them to change my carpet to laminate. I'm happy with the chosen flooring but super disappointed with the installation. The contractors ruined my base boards and destroyed my newly painted walls. read more

They made us buy 480sqft carpet for a 320sqft space. First they said we need over 530 but we refused since the space is around 320sqft so they asked me to measure the place again and said okay, so 480...I'm sure we didn't need that amount but we couldn't do anything anymore because most of the carpet was paid already and we wanted it to be installed as we were moving in... we will never return. read more

I went to End of the Roll to buy.... (wait for it)... carpet! I needed a small piece for my RV, so I ordered and paid for a piece that was 9 feet x 4 feet. Now Ian, the End of the Roll sales rep tells me it will take 5 days to come in and I will need to drive to Richmond to pick it up -no problem. Two weeks later, I have still not heard from End of the Roll, so I call and lucky me, I get Ian on the phone. I tell him I want to cancel my order. (Not mentioning that it is too late to instal my carpet now before I depart for the winter in my RV). Ian informs me that I can't cancel my order. What the actual!... The problem is Ian says he never said it would take 5 days to get in. "I'd never say that", he claims. So he's a liar that will say anything to make a sale. How do I know he's a liar? Because he also wrote right on my order form where I'd have to drive to in Richmond to pick up my carpet, but somehow it has arrived for pick up right there in Vancouver. Then he tells me that miraculously my carpet will be in today! How about that! A liar and a friggin' magician! I arrive pissed off to pick up my carpet to discover my 9x4 carpet has somehow swelled to an incredible 20x10! Again, What the actual...! So my ridiculously large RV carpet is quickly rolled up, hiked onto my shoulder, and hauled away so Ian and I never have to see each other again. Don't worry Ian, I got the door with that roll of carpet up on my shoulder! Ian works with an incredibly, stunningly, beautiful woman, and the only highlight of my dealings with Ian was seeing her again. read more

We needed some carpet for our stairwell went in knew what we wanted so the process was fast and we were happy, we went in on July 16booked an install for August 2 for 10am.... No one showed, no one called... My husband planned to work from home that day he called twice once no answer then he got through and was told they would get right back to him.... No one did so I called them on my break 1st call...... I will find out where the installer is..... No return call.... Second call oh we can't find him, so I asked to reschedule oh well I don't want to disappoint you again.... Lots of excuses and useless mentions to a customer that is not happy.... So I asked for the owners phone number called Ed left a lengthy message about our experience... Heard nothing, turns out it was his day off! Not his problem!!! the next day they called my husband and rescheduled Friday morning at 10 am we did not have much faith if they would come or not.... Friday morning comes 10 am no one no call nothing, I call super annoyed I get excuses we are understaffed two ppl quit someone went to the hospital. Any good business person would not make so many excuses, and doc the problem....customers do not want to hear, this your business do your job! So we waited till 10:30 to call, we got all the excuses and was told the guy was on his way to pick up materials.... So 11 am ok.... He showed at 12:30 it was my day off so I was home, but still annoying that we had to wait all morning for him. Guy did a great job but smelled so bad of alcohol. OWNER OF THE BUSINESS! communication would have been a good idea! If your short staffed call in a temp to at least call the customers that are scheduled and let them know what is going on! We are on schedule to replace all of our flooring and was going to go with end of the roll as they are very close to us, but we will not consider End of the Roll Terminal! read more

Poor customer service. The installers chose to lay the carpet opposite to what was recommended by our designers. Some small aesthetic damage: paint on walls was scuffed and carpet glue on the floor.. not a big deal, but these issues weren't properly addressed by the business owner. The floor wasn't properly leveled prior to installation (as was previously discussed), so there are now dips in the floor. Well, the price was good, but I couldn't recommend this End of The Roll location to any of my friends because of their dismissive attitude. read more

Good place to shop for cheap deals, though the ambience isn't as nice as a Dream Carpet or those big giants in Surrey. But it's a convenient location on the fringe of DT. Close to Starbucks. read more

I already knew which area carpet I wanted when the covid 19 shut down started. I made a few phone calls and Ian gave me a great price quote. Once we picked up the carpet, we realized the incorrect size was sent. One quick phone call and Ian had the correct size ordered with rush delivery. In this uncertain time, with other more urgent matters on everyone's mind, the customer service was perfect. Thanks Ian!! read more

My experience with this company was a disaster from beginning to end. The people in the store were quite unfriendly and generally dismissive. The installer did not turn up on the day he said, and took two days to install the carpet instead of one. The icing on the cake was that the entire carpet had to be ripped out and replaced because of the extremely poor installation job, which delayed the rest of my renovation. The second carpet installation had some issues as well (buckling, etc), but I was so tired of dealing with this company that I let it go just to be finished with them. It wasn't cheap, either. I have since spoken to two other acquaintances who used this company and had similar negative experiences. read more

I've had two pretty good experiences there working with Ian. He was helpful and was able to arrange to have our installation done for when we asked for it. We did not hear back from anyone about time and date for the pre-installation that needed to be done and was a bit worried that it wouldn't happen, before our actual install date. I followed up with Ian and he promptly got back to me. Other than a bit better communication needed to schedule timing between installers , everything was smooth, the installers were great and did a good job. read more

I came in here with my mom last year to get some carpet samples as we had a basement flood and the carpet needed to be replaced. I went with the basic hard carpet as I had done years ago. Cost was cheap, customer service was okay. As for the installation that was covered by the insurance company, therefore, since it wasn't my $$ I cannot make a direct comment on that. They did come on time at least. read more

I wish I had read some of the other reviews for End Of the Roll before doing business. We ordered in flooring at the start of the year. We were told 3 weeks. We were then told end of the month. They End of March, then end of April. Now, four months later we have given up but End Of the Roll refuses to return our $1000 deposit. They can offer no explanation, no potential solution and no ETA but still - no refund. The latest answer is that it is "on a slow moving vessel". Subpar service, poor communication (they never return our calls) and zero integrity or willingness to stand behind the products and services they purport to sell. Avoid at all costs. The promise of a little savings in no way compensates for their disregard for their customers. read more

I purchased typical cut pile carpeting in the beginning of July from the End of the Roll located at Main and Terminal Vancouver location (near the skytrain). We would be doing the carpet installation ourselves. The particular roll I picked from did not have a tag attached to it. After some investigating, they determine what the carpet model and price was. That day I took a sample with me of the carpet I picked out. The 6 carpet pieces were delivered a week later. Unfortunately, from this point, it went downhill. The carpet pieces were cut from the wrong roll. The one I picked out was a warm beige and had a nice luster shine to it. The one I received was a pearly cream colour and had a medium luster shine. I did not realize it yet. We laid the first carpet the following weekend in the Dining Room. It didn't look quite right but with a lot of sunlight coming into that room, it did not cross our minds it wasn't the right carpet. After spending the day laying the second carpet in the Hallway and looking at it from all angles, I realized it wasn't the right carpet. I compared the sample and it confirmed the wrong carpet. Besides the colour and shine difference, the one I picked out was denser and when you flip to the back, the weaving was different. I went to the store with original sample and a scrap piece of the carpeting I received and told them about the mistake. I would like to have the original carpet I had picked out. The salesman acknowledge that it wasn't the same carpet and thought he must have made a mistake when he rung it up. He said he would look into it and contact me back. In the first call back back, he tells me it is the same carpet just cut from a different roll so the dye lot are different. I said no, when you look and compare them side by side, they are not the same carpet. I explained the difference, he agreed. He will continue to look if they have the roll of the carpet I originally picked out. He said he will get back to me later. He never did, I call multiple times and each time he would say he would call me back. In the last call, he was implying that I made the mistake because of the delay in telling them. They will now not acknowledge they made a mistake in the first place. And now I am stuck with the wrong carpet. If there are issues with your order post sale, I do not feel they will resolve it with proper customer service. The prices are good but I don't think there is enough carpet on a roll to do an entire house, perhaps this is why it is called End of the Roll. Further, the day I bought the carpet, I purchased spill guard padding. He told me it was .89 per square foot. When it was rung up, I was charged 1.59 per square foot for a high end "green" padding. We only caught that mistake about a week later while in the mist of discussing a piece that was the wrong size and a carpet piece that was not charged on the invoice. I received over $400 back. I find the salesman I had dealt just loves to talk over you. You cannot at times finish what you want to say because he interrupts. I believe they are franchise. I do not recommend this location based on my experience. read more

After dealing with another flooring company in the area, who had messed up our flooring order, we went to End of the Roll in Vancouver and they helped us immediately. They have lots of stock and we found the carpet colour and style we wanted that the other company kept giving us the run around about bringing in. We had it installed the next day and it looks awesome! read more

I have a couple of rental apartments in downtown Vancouver. Unfortunately we had a flood and it caused damage to some recently replaced laminate flooring. I contacted End of the Roll to see about a quote for replacing and installing replacement flooring of similar quality. The estimator that worked for the company went to the apartment and took care of measuring and getting the information needed to move forward. I was contacted promptly after that and provided a detailed quote by email. I was originally planning on taking out some tile in the entrance and kitchen , but I found the task to be more than what I was comfortable with. So I contacted the owner and asked if they could take care of the additional work as well. They came in while I was out of town removed all of the old flooring and tile in the kitchen bathroom and replaced the flooring and molding. They took care of everything ! The work was absolutely perfect and all done on schedule. This was such a huge relief as I needed to get the unit back on the market. To sum it up - 1) Great service ! 2) Reasonable prices ! 3) No hassle 4) Done on time ! 5) Great quality product ! If these things are important I would definitely recommend using these guys. I will be going back for any of my future apartment upgrades or repairs. read more

Location is convenient - right by the Science World Skytrain station. I shopped around quite a bit (looked at 1 place in Abbotsford, 1 in Langley, 1 in North Vancouver, 1 in Burnaby, 3 in Vancouver) and found that EOR by far has the best pricing for the quality of products . I ended up purchasing a high quality (AC4 rating), Quickstep product that was 30 cents cheaper per sqft compared to the next cheapest competitor. Don't be deterred by the store/warehouse - it's not pretty compared to other flooring stores but it must be how they keep their prices so low! During my first visit to the the store, I dealt with Ian who was friendly and knowledgeable (low pressure sales). My initial intention was to only purchase the product there as I had previously contracted someone to install my flooring. Last minute, my contractor fell ill and I was left with under 2 weeks to order and install the product. I returned to the store, to find out that, unfortunately, Ian was away for a few days at a flooring conference. I dealt with another employee there, who was new to the store and I had some issues with him (hence the 4 star rating). He provided me a quote that was missing various items, he had issues scheduling the installer to measure my apartment and was communicating incorrect information to me, which resulted in 4/5 days delay (not ideal due to my tight timeline). Then I ended up speaking with Ed, who was helpful and eventually able to set up the measurement to get a more precise quote. Having to deal with 3 different people was less than ideal because I was getting different information from each individual. Fortunately, Ian returned from his conference and was able to finalize my product order, and installation, but at that point we were left with only a week for installation and for the product to arrive from Edmonton. I had furniture scheduled to be moved in on a Saturday and the Thursday, a week before; product arrived on the Thursday morning the installer arrived (literally truck pulled in as my installer was on site to pick up the materials). The installation went smoothly. My installer, Al, and his team were professional and provided me with periodic updates. I found some minor issues with the transition staining, EOR and Al were happy to come back to touch up on the transitions. There were minor scratches to the baseboard, but because I had carpet before, I will have to repaint anyways, so I wasn't too concerned with that. Some complaints I had with the installation though is that one of my closet doors was reinstalled off track, so we will have to fix that ourselves now, they did not screw back one of the closet shelves (which we fixed easily), and they broke one of my faucet caps. Since these are minor issues that we have or will pretty easily fix ourselves, I would still recommend Al as an installer. One thing to add is that I also did a great deal of research on installation costs and I found their prices to be reasonable compared to competitors). read more

I've been very happy with this company. I've used them a couple of times when I had issues with flooding. They were able to source the special flooring I wanted and help with installation. It was a stressful time and I'm grateful that because of them the flooring was one less thing I had to worry about. I will be using them again. read more

I needed a couple custom sized carpets for my room, and I am so glad I found these guys. I went in with only a rough idea of the dimensions, and came out with three pieces of meticulously cut carpets for a great price. The sales person was very patient in listening to my specific needs, and I appreciated that he did not make me feel pressured. I told him I was looking for low lying carpet to place furniture on (so they would not topple over) and I wanted a colour that would not get dirty easily. He made several excellent suggestions. As I can be quite indecisive, by the time I made up my mind, they were quickly approaching closing time. But the guys were very kind in making the custom cuts for me anyway as I had already arranged for my ride to pick me up. I am super satisfied with the carpets that I got and wouldn't hesitate to go here again for my future carpeting needs. If you are looking for reasonably priced carpeting and excellent customer service, I highly recommend that you check out this place!! read more