Let me start by saying that I am not the type to typically have a bad experience at a restaurant and leave a bad review. But this was one of those experiences that makes you want to call the manager, the BB and the local newspaper.
I went here for lunch with a friend. We ordered drinks, the waitress carded us and asked for second forms of ID which we gladly supplied. We both have out of state licenses and as a bartender I completely understand. However, then she literally looked us in the eyes, smiled like she was humoring us and said "Oh okay, sure." I was totally confused. Obviously neither of us had fake IDs but she acted as if we were trying to pull a fast one. Mildly insulting, but nothing like the rest of the night.
We tried to place our food order, listing off the topppings we wanted on our pizza. The waitress MADE A FACE and said "Oooh are you sure you want that? That sounds like a lot." What. Are you serious. Yes, that is what we want. I'm pretty sure we discussed it and never asked for your input. She finally "allowed" us to order what we wanted.
The waitress then went and sat down at a booth across the restaurant and started chatting with a customer/boyfriend (?). At this point we cheers our drinks and take a sip, which my friend immediately puckered her face to. The bartender had obviously went a little heavy on the sour mix in her long island, the drink was so tart it was undrinkable. We try to catch the waitresses eye or wait for her to walk by, but she never looked our way or left the man she was talking to.
Eventually our appetizer came up and she asked how everything was. At this point my friend politely said that her drink was too tart and she didn't care for it. The waitress came back with an "Oh, why don't you go flirt with the bartender and see if he'll make you another drink." I was so appalled I literally laughed. After a second it was clear that she wasn't joking. WTF. My friend replied that she didn't feel comfortable doing that and the waitress seriously tried to convince her to go up to the bar and "flaunt her assets" to get a new drink. After a very awkward exchange she finally said "Oh, so do you want me to get you a new one or something?" YES. THAT IS YOUR JOB. I work in the service industry and I give people a lot of slack but this was plain rude, not to mention dumb.
Finally she brought back a vodka tonic and slammed it down on the table. Then she went back over to the man she was talking to and completely ignored us for a good 30-45 minutes. Our empty drinks and water were ignored until she brought us our pizza and got us refills.
The pizza was pretty good, typical Chicago style pizza. The rest of the meal went well, until our check came. There was a random Stoli drink on the tab, which neither of us had been drinking. I had Tanqueray and my friend was drinking well vodka. Those were both on the check as well. I politely told the waitress that she must have accidently rang in a drink on our tab because neither of us had drank a Stoli. She said "Oh yeah, that's just what I decided to charge you for the long island." At this point I was so over this lady. I told her that the drink was AWFUL, that's why it was sent back and NOTHING was drank from it except two sips, when each of us tried it.
She argued with me and refused to take the Stoli off the tab. Eventually she told me I could go up to the bartender, who was the manager's son, and ask him if he would take it off. I finally said, this is absolutely ridiculous, we'll pay for it. Whatever. She got all huffy and said I should understand considering that I am in the service industry as well. I COMPLETELY UNDERSTAND. I understand that you are not supposed to treat your customers like dirt and force them to pay for items they didn't eat/drink. We left her a 5% tip, which looking back I wish I hadn't left a dime, and left.
WORST. EXPERIENCE. I'VE. EVER. HAD. IN. A. RESTAURANT. EVER. read more