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Denver, CO

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Excello Commodities

3.0 (4 reviews)
Closed • 8:00 am - 4:30 pm

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PetSmart

PetSmart

(68 reviews)

Stapleton, Northeast

I had a wonderful experience with my dog in the grooming salon. Spencer was so friendly and helpful…read moreeven when my dog was nervous getting groomed he reassured me it was very normal. When I got my dog back they looked amazing. I will be choosing him as my groomer in the future for sure.

I have brought my dog to PetSmart multiple times. I've never had an issue. Typically, because my…read moredog's coat dries so quickly, by the time I get home, they have called me to come back and get him, so about 45 minutes. Last Thursday, 5/7/26, I had a 1:30 pm appointment with one groomer and was called and offered an earlier one because they had lots of openings. I had never been to this PetSmart, but was using it because I was leaving Denver that afternoon and let the woman know that I didn't have a car anymore and needed to pick it up at noon. Their location was closer to the highway and after my car appointment and I was hoping I would have the car in time for the 1:30 appt. She asked if I'd like to come at 2 pm and I said I'd rather stay at 1:30 because I was really trying to get out of town, but kept that time in the back of my mind. While I was at the rental place I saw that I was not going to make the 1:30 time so I called to see if the 2 pm time was still an option. It was, so I locked that time down and got the car and rushed home. I gathered up my pup and threw my luggage into the car. I called on my way and let them know I was coming. I told them I'd be there by 2:15. They said I'd be fine. I arrived at 2:10. The person who they ended up assigning me was different, fine, I was late, had changed my appointment. She took my pup back after I did the paperwork. He wasn't happy, but what pup ever is? I asked another groomer if she knew a place I could get a manicure while he was being groomed. (No cut, just bathed, nails, and extra brushing for shedding.) She didn't have any suggestions, so I turned to google and found a place close by. Two and 1/2 hours later I was concerned because I hadn't received a text or call from the groomer, especially since it's typically only 45 minutes for him. I rushed my service to finish and drove back to the groomer and when I walked in I couldn't find anyone. I could hear my dog barking in distress in the back. I went in and out looking for a staff member and finally someone emerged. I asked if he was done and was told he didn't like the blow dryer, so was put in the kennel to air dry. (I think him hating 15 min in the blower is not nearly as bad as hating over 2 hours in the kennel, but hey, that's just me.) I said something to the effect of how he had been there for 3 hours already and why wasn't he done and I have to be in Omaha, NE tonight, and was told "our appointments take 3-4 hours." I again told the groomer that I needed to leave, I had to get on the road. She asked if I'd like to pay for him and she would get him ready and to come back in 15 min. I said yes and was given the page with his info on it & checked out. I had requested a bath & brush plus the spring special with 15 extra minutes of the furminator. I went back and got him. He was still wet, was barely brushed, and honestly, I don't think he got his nails trimmed or his sanitary area clipped as directed. The nails are still long and not filed and his sanitary area is grown out from his last grooming. I paid nearly $75 at 6:25 pm and didn't get him for another 30 minutes. He was still wet. $75 for a bath, 4 1/2 hours of stress in a kennel for my pup, and a snot nosed attitude from a groomer that I tipped only so I would remember her name. I sure won't forget her face and she will never touch a hair on my dog's head again.

Urban Dogg - Uptown - Groomed and gorgeous

Urban Dogg - Uptown

(231 reviews)

Uptown, Northwest

Laurden at Urban Dogg took care of our new rescue, Sunny a few weeks ago. We had just adopted him…read moreand there was still some matting and dirt in his fur, extra fur between his toes, and roughness on his paw pads - so he needed a real deep clean. The folks at the store were all lovely and very helpful when it came to recommendations for Sunny. When we came to pick him up he was happy, clean, and smelled great!

Although booking the appointment was easy and the gentleman I spoke with on the phone was very…read morekind, unfortunately my experience once I arrived was extremely disappointing. As soon as I came in, the groomer immediately told me that my dog was severely matted. I regularly bathe her at home and had literally done a deep brushing session right before bringing her in. She took a comb through her coat and said she was matted, but when I took the comb myself and ran it through her fur, it slid right through. I will acknowledge that the area around her ears was likely more difficult because she doesn't like having that area handled, but I was very uncomfortable with the way the situation was approached. As someone with curly hair myself, I understand that curly coats can require more patience and care when detangling. Unfortunately, I felt that the groomer was impatient and her attitude toward me was very off-putting and unkind. When I returned to pick up my dog, she had been shaved completely bald and was left with a full beard that made her look like a little grandpa. She also had cuts around her ears, which was especially upsetting to see. The groomer again came out and scolded me about what type of brushes I use at home. I understand that grooming isn't always perfect and that sometimes shaving is necessary when there are genuine mats, but I would have appreciated better communication, more patience, and much more care with my dog. If the end result was going to be a completely bald dog with cuts on her ears, I could have gone to PetSmart. I don't think I would return, but if I do decide to give the business another chance, I would absolutely not want my dog handled by this particular groomer again. The gentleman who handled the appointment over the phone was kind and professional, but unfortunately the grooming experience itself left a very bad impression.

Excello Commodities - petstore - Updated October 2026

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