My wife and I purchased a Mercedes Benz SUV from this dealership about a month ago. Her Honda Pilot was recently totaled during the torrential rain storm in Dallas during late June. Settlement on the value of her car from the other party's insurance company had been a slow process with several disappointments along the way. So, she was not in the mood for any more disappointments in service, failed promises or out right lies. She was very suspicious from the start about everything at this dealership. But, to her surprise, the dealership's salesman (Jose Torres) was very pleasant and attentive to our interests and anxieties. He made us feel comfortable in asking questions and on the answers that he didn't know, he found other more experienced personnel to satisfy our inquiries. The car was presented with some make-ready items unfinished. But, promises were made to fix those items, and they were fixed. Although I had pre-approved financing from my credit union, the dealership's financing options came close to what I had and the paperwork was completed very timely while we were there, in a courteous and professional manner by the finance manager, Raul Garcia. We were able to take the car home that same day. After the sale, we had a couple of repair issues to occur. We considered these issues to be major, especially since this was our first experience with the Mercedes brand and the maintenance warranty we purchased with the car was not effective until 30 days after the sale. However, on two occasions, the service manager (Adam Presser) and the Managing Partner of the Dealership, (Payam Rahimian), fixed the problems in a courteous and professional way. This assured us that we had made the right decision in choosing Excellence Auto Direct. The entire sales and customer service experience was one of Excellence! read more

Looking through some of these other reviews I can't believe I was at the same location... I was in the market for a Ford Transit van, they had one in my price budget because I was paying cash. Amdy was my salesperson, he was AMAZING to deal with straight forward and honest, they held the van for me until my funds came in. When I drove the van I noticed there was a warning light on, I didn't realize one of the owners was there he told me it was the door switch and he would fix it. When I picked up the van it was close to closing and I was leaving and noticed the driver window didn't roll down, they said bring it back the next day and they would fix it and they did. The van runs and drives great the light is gone and they fixed the window which they didn't have to, I am buying a used van and I didn't catch it when I test drove it. My son was with me picking up the van and he liked the Porsche they had, we test drove it and he purchased it the same day. They gave him top dollar on his Tesla when he traded it in. I personally will not shop around in the future for more vehicles because of how well everything went. From the salesman, to the finance manager, to the owner great honest people to do business with. I personally had a really bad experience with Grand Prairie Ford, when I drove a newer van then what I purchased I couldn't even get it up to freeway speeds because it shook so badly, they tried charging me a $3500 fee for there fee on top of the listed price, why is the van listed for $32,999 and they are charging over $36,000 for the van when I told them that is deceiving and it was listed at $32,999 they said I would have to put a thousand dollar non refundable deposit on it and the van is as is... I will never go back to that dealership because of how they do business!! Aaron McFarland read more

Let's start this off with simple facts: I bought a 2015 GMC Acadia Denali with 84k miles in April 2019 from Excellence Auto Direct at a price 68% depreciated from the price new. As it has been over a month and I've seen zero issues with the vehicle - in fact, I've grown to love it more each day - so I feel confident suggesting this dealership and one representative, in particular. Every issue I asked the dealership to handle before I took possession was done properly. Every issue they needed me to come back for, later, they handled properly. Simply put, I got a fantastic deal on a great car. My experience in the dealership with both the management as well as the salesman working with me - Alexandro Alvarez - was fantastic. Alexandro was up front and enthusiastic; I never got any impression of dishonesty or guile from him, and I believe everyone walked away from the deal happy. While I think every dealership is going to try to play games, I at least felt like these guys were playing games by the rules. They didn't try to spin things or push weird deals on me: I came in and within a couple of hours, we got the price to where we could both accept it, and I paid for the car outright. No extended warranty, no extra anything: just the car, for the price, in the condition I requested it to be in based in my inspection. I cannot guarantee my experience as a norm, but I can say that my experience was excellent. If you do your research and come to Excellence Auto Direct armed with information, and shoot straight with Alexandro Alvarez, I believe you can be as pleased with your experience as I have been with mine. read more

My friend bought her second car from Excellence Auto Direct and was boasting what a great deal she received on both cars and how great the staff was from the selection to her drive off. I was thinking about buying a truck and she mention Auto Direct had a great selection of used trucks. Living in Waxahachie there was no way I was driving to Addison. She made a call, got a list of truck inventory and convinced me it would be worth the drive. We drove on Thursday night, met with Kegan Lewless, he showed me a 2013 Tacoma four door pickup that they had just got in; it was just what I was looking for. He wrote the deal to trade my car and suggested that I let him know the next day if I was interest. I went home, did some homework and realize I can't pass this up. I was in North Dallas the next morning training for work; texted Kegan I want to accept his deal - he wrote the proposal - Matt worked on the financing - I got the payments I wanted. I let them know I would be there after 12:00 and wanted to pick the truck up. I completed the paper work and move my continents from my car to my new truck. The truck was detailed to look and smell like new, so very beautiful. This was the easiest car purchase I have ever made. When buying my previous car, I was at the dealer ship for four hours and felt sick when I left. The pressure must have been all on Kegan and Matt because my customer experience was magnificent. Thank you Kegan and Matt! read more

I recently had the pleasure of working with Jahari (sales) and Malik(finance),in my car purchase journey, and I must say it was an exceptional experience. From the moment we walked into the dealership, we were greeted with warmth and professionalism. Jahari was knowledgeable, patient, and attentive to our needs. They took the time to understand my preferences and requirements, ensuring we were well-informed about various car options. After exploring a Tahoe, I settled on a sleek and stylish SUV that perfectly matched my lifestyle. The sales team went above and beyond to provide us with a competitive financing deal, making the purchase process smooth. By coming in prequalified from CapitalOne made it that much smoother. The level of transparency and honesty we encountered throughout the negotiation and paperwork was truly commendable. This dealership's dedication to customer satisfaction is evident in every aspect of the buying process. They offered us drinks and food! Furthermore, the after-sales service was top-notch. Jahari's comprehensive overview of the car's features and functions, ensuring we felt comfortable driving our new vehicle. The entire car buying experience with Jahari and Malik was a testament to the dealership's commitment to delivering exceptional service. I highly recommend this dealership to anyone looking for a hassle-free, customer-centric car buying experience. read more

I saw a car on Excellence Auto Direct's website that I wanted to see in person. I made the hour and a half drive to Dallas to see it and do some car shopping at other dealerships in the area, but I had no serious plans to actually make a purchase that day. Then I met Matt, Tracy, and Oleg at Excellence Auto Direct and knew I was in the right place. There was no hassle and no pressure to buy. They all had a sincere desire to help me find exactly what I wanted at the best price possible! By the end of the day I was driving home in my awesome new Volvo with all of the bells and whistles! I couldn't be happier with the buying process, the quality of cars/suvs/trucks they had for me to look at, the great prices, and the most genuinely friendly customer service I have ever experienced. I couldn't wait to drive back out there the next weekend to pick up my car tags, just to get to hang out with those guys again! I was treated like family... and I got the most incredible deal on the perfect car for me. I have been telling my friends and family about this place, and after they heard my experience... they will be checking them out as well. If you are looking for a new car or just want to begin the shopping process, you must check out Excellence Auto Direct... You won't regret it! read more

Can't say enough about my experience with this dealership! I drove 5 hours to Dallas with the intent of looking at cars at other dealerships. Those fell through en route and I happened to see their listing online while sitting at a gas station wondering if I should go back home...no pic because they had just received it. Communication was great! It was still being inspected and needed to be readied for us to see. Knowing we were from out of town and were pressed for time they really went out of their way to get this car ready for us. From the moment we pulled in we had a great experience. We were there for a while simply because they still had to finish detailing and buffing, etc. The owner Matt and internet sales manager Butch, as well as the entire staff, were so friendly and accommodating! I already knew from research that this car was an excellent deal, so I was really impressed with the fact that the few issues that came up such as windshield chips, extra key, a few paint chips, etc, they agreed to take care of, no problem. They also gave a very fair price for my trade in. Their professionalism and obvious commitment to customer service would make me recommend them to anyone! Love my Cadillac SRX, thanks guys! I'll be back to you for my next one! read more

The greatest experience I've had at a dealership ever. Simple process.In My Case I had liked a car on their website and made a phone call, Front desk transfered me to sales and was answered by Sales Manager "LIMON" He answered all my questions related to the car i was interested in and after asking my permission sent me further details on my Phone via text. I showed up at the dealership around 6 pm after work (they close @ 7 pm) Met "LIMON" he had the car ready for me to drive.They offered me a great deal for my trade in too.The whole Finance and paper work process was so smooth and I was out in 2 hours with my new car...( they stayed with me and had a the car cleaned with Mats and all even though it was after hours for them ) It was so awesome how "LIMON " and the Finance manager "Matt" made it so easy and pain free.Great team and amazing experience.I will be back there for another vehicles guaranteed in the future. The cars they offer are top of the line and have more accessories than other dealers offer you at a price thats realistic. They're great, nice people and will work with you in any situation! Ask for "Limon" or "Matt" read more

Very very very impressed and pleased with our purchase here today. We found a car we were interested in online on 1/5/2016 @ 4:30pm. I called their office and spoke with their internet sales manager Anthony who was honest, up-front and made the process overall the most stress-free car buying experience possible. As I was unable to come in that evening I opted to complete the credit application online. They reviewed my information and negotiated with the bank a more than fair monthly payment and interest rate. The General Manager Matt was instrumental in getting us the best deal possible! To ensure I had an answer as quickly as possible, they stayed later last evening talking with banks to get me and my husband the best deal possible! We purchased the car today and for the 1st time ever I don't have buyer's remorse. They listened to my husbands and my needs and ensured the best price. Also, compare the prices of their vehicles to any dealership etc. you will find they offer the most fair prices on high quality cars! Anthony, Matt and Staff at Excellence Auto Direct, Thank You! We will only purchase from you going forward! read more

0 Star We drove more than 4 hours to this dealership after being told that a specific vehicle was available and ready for sale. Upon arrival, the situation did not match what had been communicated to us before making the trip. The vehicle had reportedly been on the lot for several weeks, yet we were unable to complete the purchase as expected. Despite the significant travel time and lost work involved, we did not receive a satisfactory explanation or resolution. One sales representative was professional, listened to our concerns, and made an effort to assist us throughout the process. Unfortunately, our overall experience with management did not leave us feeling that our time or concerns were a priority. As a result of this trip, we lost a day of work, spent over 8 hours traveling round-trip, and missed valuable family time without accomplishing the purpose of our visit. Potential buyers may want to confirm all details in writing before traveling long distances and carefully review customer feedback before making the trip. I would recommend not buying anything from this dealership at all!!! Stay away! read more

My salesman was Stephen Esquivel an he was amazing! He worked with my situation did not try an lie an con me it was so easy I knew I was being tricked! Surly was not expecting to get the exact car I wanted! I was in and out in 2hrs!!! No joke! The customer service from all the staff was great! I didn't feel pressured there was quick negotiation my notes were lower than what I agreed to argue on! They provided me my car fax without me having to ask! The car is bomb! I'm still in shock how I can walk in no application done nothing an leave in 2hrs an completely processed and drove off in my new car! He told me when I got there I was getting that car I'm like yea ok he was not joking he got me that car! What I asked for they worked out with no hassle. Now I'm 30 an I've had many cara I swear this process an low milage car was a dream. I looked up their reviews an I went in knowing this was a good place! I'm so happy to say I have my dream car an I will be recommending EVERYONE I know to him!!!! Shout out to Stephen Esquivel MY AWESOME SALESMAN!!!! read more

Superior customer service - Contact Vladimir! Excellence Auto Direct is an awesome dealership that provides an exceptional customer experience and Vladimir Bogachev shared his expertise and guidance by listening first and getting to know me. He promptly answered my questions and assisted with every aspect of purchasing a vehicle including following up afterwards to ensure everything exceeded my expectations. You will not be disappointed with contacting Vladimir when deciding on purchasing your vehicle as they set themselves apart from other dealerships! Also, take the time to personally talk with Matt, the owner of Excellence Auto Direct who is awesome and stands behind quality services by guaranteeing excellent customer service from start to finish from his organization. You feel like a part of Excellence Auto Direct's family when walking through their doors! read more

We were very impressed with this dealership. We saw a car online that we liked at 6:30pm, got up there after 7 and they were supposed to be closing at 8. We didn't want to keep them late so we took a quick test drive and headed back, when we got back Matt was there to greet us and insisted we take the car for a longer drive, out on the highway so we could get a good feel. We ended up buying the car, didn't get out of there until nearly 10, and there was no complaints. They were constantly asking us if we needed anything, we never felt pressured or rushed or anything, several times they gave us time to talk things over and made sure we were comfortable with our decision. Their prices were very reasonable, quite lower than most others we had seen. Very stress free, no buyers remorse, only wish we would have found them sooner! read more

LIMON FOR PRESIDENT!!! So we were looking for a car under 10k & some how came across these guy's. I randomly called in to ask about a SUV they had online. Limon answered the phone & I was super straight & said these are our ABC's & what we want to do. He had everything done over the phone & through email that very day & the whole thing worked out the exact way we wanted it to. More importantly the SUV is exactly what they advertised it was. There we're 2 small things that we noticed once we got there & drove it. We had know expectations it would be fixed!! It's a used car. I told the wife we would get it taken care of. I mentioned it to Limon & it wasn't even a discussion. He just fixed it!!! We're life long customers with these guy's. If you're looking for a car & go anywhere but here...you've lost!!! read more

Kegan and the team Excellence Auto Direct were simply EXCELLENT! He didn't just try to SELL me a car, he helped me FIND the right car. They allowed me the freedom to look and try different vehicles, which allow me to make a more informed decision. Every step of the way they went the extra mile, provided flexibility, and all without me feeling I was being pushed in a direction. They even shouted me some lunch when arrived to do the paper work on my lunch break, put the cars on the hoist for me to inspect under body for my curiosity, and helped facilitated pickup for our mechanic inspection. The used cars at Excellence Auto Direct are very well picked, great condition, and listed for sale at fair but competitive pricing. I highly recommend a visit for your next used car purchase. read more

What a great experience my husband and I had with Sophia...kudos to you Lady...We first saw the Lexus on Tuesday, did a quick test drive. They offered to let us take the vehicle home that night and take it to our personal mechanic to look at the vehicle next morning which is closer to our home than Excellence Auto is. We chose to come back today and take it on our time frame. Which gave me more time to drive where I wanted to. I asked Sophia to let me take the owners manual home that night. I, did and read a lot.....still working on the blue tooth Sophia...:) any suggestions let me know.. I will get it.. Overall...our experience was great. I hate paperwork but it was to the par..when expecting to buy a used vehicle.. Thanks again Sophia....oh yea..tell Matt thanks also!!! read more

Had the most wondeful experience buying my new Infinity QX56 at Excellence Auto Direct with the help of Limon and Matt. I was having a difficult time choosing an SUV for My family and I But Limon took the time to help me find what most suited our familys needs, this guys are very patient and not pushy like other dealerships. They really have great customer service skills, I would like to thank Matt the General Manager for his assistance with our financing, helped us get a great rate and helped make the process so easy and stress free. Excellence is a dealership where you can count on the people who work there to help you and not take advantage of you like other places do. Thank you Excellence for your Excellent Service. read more

The absolutely best car buying experience!!!!!!! If you are looking for amazing customer service and a welcoming environment this is the place to go. I just brought a 2013 Chevy Malibu its prefect. They make sure your vehicle is in the best condition before giving it to you and if you have any concerns they fixed it immediately. Not to mention car detailed to its finest. I looked all over at first but when I arrived it just felt like home. Leo is who helped me and thanks to him and the owner Matt this processes was stress free. They were so kind and genially wanting to help assist me. My family and I didn't just find a great car we found a new family. I highly recommend their service. read more

I came to see and test-drive a BMW I found online. Lexie was the sales consultant that helped me. I didn't like the car I test-drove. Lexie was very helpful and offered me similar option (out of the large selection they have ) for test drive, which I liked. Actually a much better option within the same price range, even better color and features than the one I came to test drive. Lexie was very easy to work with, as well as Oleg and everyone else. They all went out of their way to make sure I was well taken care of, easy, friendly, helpful. Definitely recommend them for service and will continue to return as a customer. Thank you, guys! I really enjoy my new ride! read more