I love this branch! I switched all our accounts from Bank of America to Wells Fargo years ago and…read moreto this day, every time I go into this branch I'm reminded why I switched. From the person who greets you at the door, to the tellers at the windows, to the personal bankers, we receive excellent personal service. They are just so nice! It's difficult to find a bank with such professional, kind people in all areas and this branch nailed it! Special shout out to Sara, Michael and Wanda! Great service today and every day!

First Auto loan and get screwed up by a branch representative, who didn't understand by loan fully…read moreyet made decisions/suggestions for me with the dealership that later bit me in the rear, taking no responsibly for actions made. Now I'm being held liable for a mistake the branch made????? What a MISTAKE Wellsfargo what a MISTAKE...

I needed cash but my RBFCU ATM card was expired and I moved recently so no clue where the…read morereplacement is yet. Luckily I found a physical location within 30mins so I drove out Bedford. Nice quiet location, I was greeted and helped right away. They don't use deposit or withdrawal slips so you go straight to a teller which I liked. Orlando was able to get me cash and get a new card ordered for me in a few short minutes. I have only positive things to say about this location!

Best CU ever! Fast, friendly and personable. What more could you ask for. Management trains their…read morestaff right. I'm a member for life!

Because Andrew made a difference:)…read more Sung to tune of "The Edmund Fitzgerald" The legend lives on from the Wall Street on down Of the big bankers fail called 'glitcha glumee' Walk street it is said, never gives up its dead When the banking in November turns gloomy With an ACH score Five thousand bucks, maybe more And a routing number gets burly That transferring glue was a bone to be chewed When these mistakes in November come early. BBT bank was the pride of the American side Serving daily all states including Wisconsin As the big bankers go, it was more personal than most With BBT's crew and a guy named Andrew well seasoned Concluding some terms with a couple of client firms Andrew took one more customer a dealin And later that day when the closing bell rang It was the ACH issues his client be feelin'? Andrew's keyboard and the wires made a tattle-tale sound And his voice broke over the railin And this customer knew, as the Andrew did too, T'was the glitch of November come stealin'. The ACH missed its date and the breakfast had to wait When that witch of November came slashin'. When the afternoon came it was broken hearts & rain In the face of this banking whirlwind. When suppertime came, Andrew came on deck sayin'. Joe, go home, I'll call you when I need ya. At Five P. M. A cell phone call came in, the big guy said Joe, in the morning I'll see ya BOA called in they had bad customer service comin' in And their bank and their reputation now terrible And later that night when the BOA turned out its lights Joe turned to BBT to save him from Peril Does any one know where the love of God goes When banking turns the minutes to hours? The bankers all say they'd have made the wire OK If they'd put fifteen minutes of service more in her. BOA should be split up or they should be capsized; As they lose customers and take on water. For me, of BOA, all that remains is the faces and the names Of their lost customers and their sons and their daughters. Now this customer rolls, and belt's out as he sings About BBT's employees and groovers. Yes, for me, Andrew's service is a customer's dream; The others and their banks are for losers. And further you should know from this customer Joe He appreciates that BBT Andrew's so ember'd And as the land banks go and its customers all know BBT and the big guy will be remembered. In a season called fall in Colleyville it's prayed, Keep this Andrew here and holding the ball Now my clock bell chimed till it rang twenty-nine times For each member of the BBT team, one and all The legend lives on from wall street on down Of the big bankers fail they call 'Glitcha Gumee'. Wall street, they said, never gives up its dead When the glitches of November come early!w

They can't ever unblock our accounts!!! They get error numbers and don't even know how to handle…read morethem!!! This has happened more than once!!!!!! I can't wait to find another bank!!!! This is getting ridiculous!!

This Place is pathetic, the worst excuse of a credit union I've ever seen! After having an account…read morewith them almost ten years they refused too waive a single stupid fee, because it was not a credit union error, well no duh it's called empathy which they have ZERO!! it's truly a crazy day when BoA is willing to help with a similar situation involving identity theft. I'm truly sad to see how low they've sunk, but you can bet I'm going to do my best to tell at least 100 people and themm then some. These days there are too many choices of banking options especially when the people I talk to there are extremely rude!! Soon My Credit Union is not going to be mine at all, it seems like it's that way already!! Shame on your pathetic customer service and lack of empathy. The good news is I've learned my lesson and I'll be damned if they get another service fee dollar out of me!!

Great customer service is the most essential part of my banking experience and First Convenience…read moreBank checks off all of the boxes for me. Customer service representative Asthma helped me open my checking and savings account at First Convenience Bank a couple of months ago. She has personally phoned me over the past couple of months to help me set up my direct deposit from my Social Security account. Asthma has also enlightened me about First Convenience Bank's access to my Social Security funds two days earlier than the posted date of the third of the month, the standard date of Social Security's direct deposit. I also learned from her that First Convenience Bank allows me to take out a personal loan beginning after four months of my Social Security direct deposit, using the Social Security payment as collateral. The first payment of the loan begins 45 days after the loan date. First Convenience Bank offers a great interest rate at a minimum percentage. I had been a customer of a well known bank (WF) since 2018. When I applied several times for a small personal loan, I was always turned down, citing poor to average credit scores. There was never a mention of using my SS deposit for collateral. I'm highly impressed with the customer service, especially with banking agent Asthma, at First Convenience Bank of Texas! Kudos for helping me understand the great perks that I'm entitled to for being an established customer with the First Convenience Bank of Texas!

Most people associate First Convenience Bank with transient banking, or second chance accounts, and…read moreI get that. However, this bank.means so much more to me. When I left the farm and hit the highway for the big city of Denton back in 2005, I was "Mr. Low Credit No Credit." I needed a bank account for this strange, new world, and 1st CB came through. Today, so many years later, I could bank somewhere else, but I would rather not. It is, as it's name suggests, convenient. They have 7 days a week hours, and even most holidays. They may not be open before work, but they are open well after. It's so wonderful knowing that I can bank at times that are conducive to work. Particularly, this location has a wonderful staff from management to the tellers, I haven't a single negative thing to say.

Awesome bank! I was working Scott and he was soo helpful. I highly suggest this bank, which is…read morelocally owned and run.

It is so nice to have a real person to talk to when you call your bank. Worthington National makes…read morebanking easy and enjoyable. The staff is extremely pleasant.

I needed to contact Chase on Glade Rd today to discuss some business issues. Quickly got my answers…read moreand made an appoointment for tomorrow. I had pulled up the web page to get the number and noticed the reviews. I was surprised by the number of negative reviews. I have been a customer at this bank for 20 to 25 years and never had any negative issues. Everyone is super friendly and helpful. I just felt like I should leave a review that reflects my very positive review of this Branch. I can only speak from a general customer view as I do not have a business account.

Highly recommend this Chase location. The customer service is always helpful, attentive and on…read morepoint.

Ug, where do I start? We have dealt with this band for years as Legacy Bank, then Prosperity took…read moreit over and it's been down hill from there. The bank staff is all new. I couldn't get the manager come out of hiding to talk to me. I have a business account with them and instead of driving to this location, I have to drive to Grapevine to take care of transactions because this branch doesn't know how to process what I need. I tried for 6 months to get a statement for my business account but because I paid ahead they weren't sending me a statement. I ended up putting a complaint in with the BBB and finally it hit the fan and I got a call from corporate who supposedly straightened it out. I got one statement last month and paid it. So thinking it was all straightened out I went on about my life. Tonight I'm sitting here going over my books for May and I'll be dang if I missed the dang payment because they didn't send me a flipping statement. No statement, no email, no text...nothing! Their online banking is the most antiquated system I've ever seen. It's like time warping back to the 90's. Do yourself a huge favor and avoid this bank, both branch and overall company all together.

Nice clean location. Very empty! It's a good sized bank on the inside, there were 3 lady's…read morebehind the counter doing the deposits and such, and one person doing the admin items, which we really needed to make some adjustments to our account, however she was busy with one person the entire time we were there waiting. We made deposit, waited, then this person went to the back employee area with the customer she was with and was gone for a while. We eventually just left. Didn't want to sit around for an extended period to make adjustments at this location when they couldn't keep enough staff on hand to handle more than one person at a time. There were 5 other offices inside that were furnished, but the lights were off and no one else was around. If you have deposits, hit the drive through, inside, it's dark and unwelcoming and there is only one person to help with anything administrative.

Good convenient location and staff is okay. Not wowed. Customer in front of me is getting…read morefrustrated but the staff let her go unhappy. I think she could've done a better job handling the customer or call a supervisor. I run a business so bad service like this is unacceptable. However, my girl who serviced me was excellent. So, I am giving 3 stars because I don't know the previous customer's situation.

This particular location is way more convenient coming from work than the two which are located in…read moremy part of town. Actually, I keep forgetting this is here but very glad I remembered. As with the other locations, the ATM offers all the services I ever need. Why wait for lobby hours to see a teller when I can deposit money or withdraw cash in a heartbeat through the ATM? Once in the drive-thru ATM lane, I was in-and-out in less than five minutes. What a deal! What the ATM doesn't offer, I can take care of through the mobile app or on my desktop computer. Bank of America makes it extremely easy to access my accounts. Don't waste your time with the other pretenders to financial services. Use Bank of America.