Poor customer service. I made an appt on line. The person I was supposed to meet with came in at…read morethe same time as I did. She was notified that I was there but made me wait. As soon as she came into the waiting area, she helped a customer that came in after me without an appointment. Despite this being the closest to my job, I won't ever come here again.

Great bank, fast service and friendly staff. They are always able to get me in an out fast workout…read morea wait

Awesome bank! I was working Scott and he was soo helpful. I highly suggest this bank, which is…read morelocally owned and run.

It is so nice to have a real person to talk to when you call your bank. Worthington National makes…read morebanking easy and enjoyable. The staff is extremely pleasant.

I'm happy to update my review 8 years later. Jonathan and Ievgeniia have the best customer service…read more I am so pleased to finally find a bank who cares and helps me promptly. I would recommend them!

Very poor service. I had to wait a long time and then still once we got through the basics they…read morecouldn't figure out the basics of opening up a business account. They kept saying I had to talk to someone else and that someone else wasn't there work who knows what. So I made an appointment and came back supposedly to see that person when I saw that person they didn't know what they were doing either. Absolutely ridiculous.

Colonial Bank bought our loan from Prime Lending (a great company in Austin) without our knowledge…read more That's when things turned bad. They immediately INCREASED our mortgage by $300 per month without notice. When I called to ask why the rep explained that they projected an increase in property taxes; so they needed to fund the escrow to cover it. This increased payment has gone on over a year now and we have a sizable SURPLUS or our money sitting in the escrow - unavailable to us, as the property taxes DID NOT increase as they had projected. That's nice, however they are not giving us our money back or even applying it to principle. I've called 2x now and the very nice and polite phone rep tells me that they will be rebalancing everything and cutting checks soon. Still - I don't like it that they have essentially had an extra $4K of my money this year and I need this to pay INCOME TAXES NOW!

If you're looking for personal Banking and one on one Services Colonial is the perfect place to do…read moreyour Banking, Rachel, Stacy, & Jennifer are very knowledgeable and have excellent Customer Service skills, Rachel helped me with some bogus charges on my account, along with helping me setup my online banking (not to good on Computer). Stacey is very personable and usually is at the drive through with a smile and upbeat attitude.. Been with them for over Thirty years and have nothing but great things to say about them and Colonial.

I love this branch! I switched all our accounts from Bank of America to Wells Fargo years ago and…read moreto this day, every time I go into this branch I'm reminded why I switched. From the person who greets you at the door, to the tellers at the windows, to the personal bankers, we receive excellent personal service. They are just so nice! It's difficult to find a bank with such professional, kind people in all areas and this branch nailed it! Special shout out to Sara, Michael and Wanda! Great service today and every day!

First Auto loan and get screwed up by a branch representative, who didn't understand by loan fully…read moreyet made decisions/suggestions for me with the dealership that later bit me in the rear, taking no responsibly for actions made. Now I'm being held liable for a mistake the branch made????? What a MISTAKE Wellsfargo what a MISTAKE...

I had another terrible customer experience today at the branch on Glade and Heritage. I have been a…read morecustomer of Chase for over 40 years. I tried to cash a check that was written on an account that was also a Chase account. (a major state governmental entity). There is more than enough in my account to cover the check I was trying to cash. This has happened before and makes me believe the branch staff is incompetent or just lying to me. When I spoke to management I found them to be rude, they interrupted me and were non-responsive to my questions. This is a bold statement, but consider the fact that when I went to another Chase branch the check was cashed without and issue. If there was something actually wrong with the check why did they cash it? I have had several other customer service failures at this Branch. If you must do business with Chase you should avoid this branch at all costs!!!! I also use Frost Bank where customer service is actually a part of their corporate culture. In fact, Frost Bank has award winning service. The tellers are polite and the managers are outstanding. The contrast is like night and day.

Highly recommend this Chase location. The customer service is always helpful, attentive and on…read morepoint.

My favorite location, all staff is friendly, especially the drive thru staff. Well equipped with…read morenames and remembers faces. Fast service in and out!

Staff have great attitudes and are really service oriented. They are there to help solve problems…read moreand to customize your banking accounts to meet your needs. I highly recommend them and will be a customer for life.