Don't waste your time. They are not honest. Typical bait and switch. I called to make an appointment, was told that car was there available for me. Upon arrival I was told that car was with a 'client' and I was shown a different car. Once I pressed about a car that I wanted to check out, manager came to talk to me and said that owner's wife took it for a trip to Austin. Wtf??? That place is a joke. Not worth your time... read more

These people lied to me just to get me in the door. I inquired about a vehicle through Auto Trader on Sunday. They replied to me that the car was available but they are closed on Sundays. On Monday morning I emailed them and Leo replied that I could come in at 11:30 to see the car. I arrived a few minutes early and was told that someone else would deal with me, but the car I had inquired about was sold last week. However they had some others that might interest me. Literally bait and switch. I told them that I do not do business with liars using bait-and-switch tactics and I left. Too bad too, there was a nice vehicle in the showroom that interested me, but I cannot abide liars. What else would they lie about? read more

Be VERY cautious when dealing with this company. I thought I was dealing with a reputable group after reading their google reviews but my experience has been the furthest from excellent. Look at my profile and reviews and you will find I am the opposite of an unpleasable consumer and don't believe I have ever left a 1 star review until today. I purchased a van from them remotely but I looked at the photos and did not see any damage, I asked several times about its condition and was assured by the sales person Austin the $2k Car Care Package Covers the costs of ensuring the vehicles they sell are in excellent condition. I asked if there was any damage or nonworking items on the vehicle and was assured it was in top condition. Fast forward to the purchase. I used another company to finance the purchase and it took a little bit but all went through without issues. I flew one of my employees up to pick up the van and upon arrival, there is a dent in the rear of the vehicle and after getting on the road, he found the A/C doesn't work and the control panel is malfunctioning. I called to report this to the dealership and to work out some resolution to these issues but was immediately told by the sales person Austin and the manager Cameron, "Their hands are tied because I used another company to purchase and finance the van." At no point was I notified this would change the backing of the dealership. I own several companies and understand "stuff happens" which is why I always provide the opportunity to make it right and move forward. Excellence Auto Group has shown it is not a group of excellence but one of shady business practices. Be VERY cautious when dealing with this company. read more

After many weeks of searching for the perfect car to surprise my wife with I finally found it at Excellence Auto Direct. My sales Rep Noel Brooks was amazing. He was straight up with me, knowledgeable, and extremely extremely helpful. As always there are ups and downs of negotiating for the best price which as everyone knows the final decisions are made by the guys behind the curtain but Noel kept me encouraged and confident that I was getting the car I wanted at the best price possible. After the deal was done he even drove the car to my house after his shift so my wife could be surprised and was willing to Uber back to the dealership so she and I could enjoy the moment rather than me driving him back. I would strongly suggest if you are looking for a vehicle give Noel at EAD an opportunity. "Not your typical car salesman...This guy really shows he cares". BTW I rarely take the time to write reviews on anything but felt this one was deserving! Dave (from Arlington Texas). read more

I had a really great experience buying my first car as soon as I walked in I was helped out by Abby who helped me find my car and made the whole process really easy and simple! I had no issues and I'm really enjoying my car and have already recommend buying a car here to some of my coworkers! If you plan on buying a car here I would 100% ask for Abby to help you out read more

Malia was Great to work with!! We had been hunting for a few weeks and fortunately found what we wanted at Excellence Auto. Malia was very informative about the vehicle, took our trade in and helped us with financing, quick and painless !! We will be back!! read more

Great people! Second car bought here and will continue to do business with them. If you want a great car , great price and great service go to excellence auto. read more

Kegan and matt was very easy to work with, they have the paper work and everything ready for you in no time.. Pricing was excellent. The car they found for us was perfect, will be back again for another car in the future.. Ke read more

My fiancee and I are in the market for a new car for her, and had found one we were interested in and was in our budget online at this place. We called way ahead and spoke to Anthony, who said the vehicle was still available and that he would have it ready by 4:30PM that day for us to look at. After leaving work early and driving clear across town in rush hour traffic, we arrived at 4:30 right on the dot. We walk in and are greeted by Anthony who immediately says he is busy with another customer (not like we made an appointment or anything...) and that another associate would take care of us and that he would come join later on. Fine. We sit down and this kid is like a deer in the headlights with no idea of what to do. He was a super nice kid, but was not ready for this and had no idea what was going on or who we were. (I felt bad for him honestly). after about fifteen minutes of awkward digging we find out that the car we were promised was "in the shop being serviced" and "we don't know what's wrong with it"... Finally, a man who identified himself as a part-owner of the business went to the shop and came back claiming it just needed a new battery and we could test drive it right away. The car comes out and it is absolutely filthy. The inside was clean, so, whatever. We take it out and immediately I hear scraping and grinding coming from the rear of the vehicle, and the dash has warning lights on. This car is far from ready. Unacceptable. So they find another car, same model, similar price, and after 20 minutes of waiting, they bring it around... It has HUGE dents all over, like someone took a bat to it in places, and a huge crease through the hood (as in the metal was bent longways). I point it out and the salesman actually says to me: "oh that'll buff out". I thought, surely he's joking, and turned towards him. No, he was serious. He was trying to tell me that severe body damage to metal would "buff out". He then goes on to tell me that, "all of our cars are in outstanding condition before they leave the lot". I said, "that's great and all, but, loud grinding noises isn't really what one wants to hear from a car they're about to buy". This elicited a chuckle from their mechanic who was standing nearby. He then actually says this, "oh, well, when I say outstanding condition, I mean they all pass state inspection."..... WHAT?? So you're saying your idea of "outstanding condition" is that it meets the bare minimum requirements by the state for it to legally be allowed on the road?? That's a really low bar, bud!! Doesn't make me feel any better about buying a car from you! At this point, we were pretty upset. We were lured out here for a car that was in no shape to sell, and everything else they're showing us is filthy and beat up. The 'part-owner' apologizes and tries talking us into a more expensive vehicle. Now it's starting to feel like a Bait-and-Switch. We said no, out of our budget and left. We were lied to in order to get us out there to waste our time and try to upsell us. The more senior-level salesman, Anthony, immediately dumped us off on someone with no experience because he was "busy". And I should note, that every time I looked across the room, I would see Anthony messing around on his phone, or showing videos to other employees, and never with another customer. Also I should note that the first two cars looked suspiciously like they had had previous damage and body work, yet they swore up and down that there was no accidents. Looking at the other reviews on here (some by former mechanics for them). Looks like they're trying to swindle people. It's fair to say we felt brushed off the second we walked in and it only went downhill from there. It seems others had a better time here. I don't know what to say, but this was our experience. Extremely unprofessional. We only have so much time to spend each day looking for a new car and playing games like that is totally unacceptable. Would not recommend this place to anyone. read more

I had a great experience with one of the assistants that worked there named Raven. She answered all my questions and was polite and went above and beyond to make sure I had the correct information I would need. She wasn't pushy like some car salesman. Go see Raven if you want great service! read more

Absolute great experience. I recommend anyone contacting this dealership, especially having the chance to work with Jay'Que. This guy is like the energizer bunny. Half the fun is watching him run all over the place. The staff is great and the process is easy. You can't beat that combination when it comes to buying g a car. read more

5 months ago I bought a truck from this dealership. The truck had not been inspected, so they required I bring it back for inspection. This led to a 2 month delay in the delivery of my plates, and a 5 month delay in the delivery of my registration sticker. All throughout this process, the dealership gave off the vibe that these things were my fault. I will not be doing business with them in the future. read more

They are clearing the codes off of cars before selling them. I helped my daughter buy a car from them. I test drove it. There were no lights on. A few days after buying the car , the Air Bag Light came on, the Tire Pressure light came on, the speedometer wasn't acting right. Yesterday I had the car thoroughly checked out by another dealership, Toyota of Richardson. I have their report. The Technician stated that the Air Bag literally came off in his hand. Now the whole steering wheel and air bag has to be replaced. The Speedometer is also not working right and has to be replaced. And the pan the protects the engine underneath also has to be replaced. This adds up to almost 3600.00 in safety repairs. This was clearly hidden from us. There is no way the codes cleared themselves. My daughter could have really been hurt had she been in an accident with the Air Bag improperly installed. All so they could make a quick buck... I have contacted the Police Department Fraud Division. read more

This place is just like any other. I test drove multiple vehicles and in testing a newer mustang(mind you all I have own is mustangs and Camaros) i was trying to get to the screen with the digital odometer....in asking how to do that the guy said "ya it's the big round thing with the numbers on it"...... THANK YOU IM 27 IVE DRIVEN MULTIPLE CARS BUT I HAVE A VAGINA I GUESS I CANT READ A REGULAR ODOMETER THAT IS NOT WHAT I ASKED. Clearly he doesn't know his products as he couldn't tell me how to get to that desired screenZ Unbelievable. THEN they charge $2500 to "get every car ready to sale" (which they won't falter on) except for they couldn't even make sure my key worked for the car I just purchased which I TRIED to asked the sales associate for the printed pricing info to take home and compare and think about but they literally wouldn't let us leave. You chose to be a sales rep DO NOT sit here and say "I have to feed my family what can I do to change your mind". Anyways, over 4 hours later they couldn't figure out how to get my car key to work correctly, told me to come back next Thursday after 3 "my key guy is her then" and sent me home with a green control pad I'm lucky I didn't lose. They never called to check on me and finally after 3 weeks took my key to get fixed and they say "oh the key gauge shows auto start but your car doesn't actually have that". Oh a 2019 jeep has a key with auto start but it's just there for fun??? Spent over 2 hours at the place for them to probably lie because they couldn't get the key configured correctly. Not to mention I've never bought a car without wiper fluid supplied and without A FULL TANK OF GAS. They sold me this car with 47 miles to empty. FUCK THEM. The one thing I'll say is their prices were lower than others but CLEARLY at a price I had to pay as a buyer. read more

I got the best customer service ever I bought the car from them and my wife love it the manager Matt was very friendly and we got taking care read more

Excellence Auto Direct - Auto Loan Providers Near Me - Euless, Texas

I wrote a great review while still at the dealership for the service I received. Now, a month after purchasing my vehicle, I feel completely opposite. After driving my car off the lot and being so excited, I realized my new car to me was about to die because it was out of gas. I filled up the tank, easy fix. Then, I received a notification that the key was about to die and I needed to replace the battery. I happened to have an extra battery to replace it. Then, I received a notification about my tires being very low, as well as the coolant. I called and called about all the messages received. It took 5 times of being on hold for at least 10 minutes and before I had to hang up that I reached someone. A few days later, failure on my part for not taking the car in and failing to mention all the issues presented to me when I finally got to speak to someone, my car would not start. I lifted the hood to jump start the vehicle and the person helping me do so, noticed the hose was unraveled. I called to let them know. I received a message from the GM, letting me know he'd get everything repaired. He gave me a loaner while my car was being repaired. The battery needed to be replaced, that supposedly caused the tail light error, they replaced the battery, replaced the tires. The loaner has died 4 times on me and I put $10 in gas in daily. Check the vehicle before you buy, look under the hood and if you don't know what to look for, bring someone who does. All my issues could have been noticed before leaving the dealership, had I not been so naive. read more

I just purchased a car from these people Last week, the very next day my 2018 ATS Cadillac completely stops on me on an intersection while cars are coming, and I am out of town at this point. Not even 15 hours of the car being in my possession and it has already broken down. I take it to the OrrCadilic and they informed me that the charcoal canister was cracked and leaking. Long story short, the Orrcadilic couldn't figure out why it stopped randomly and only fixed the canister. Finally 3 days after it's been in their shop I pick it up and it completely stops again like before, I'm stuck in a different state not able to return to work in Dallas because they excellence auto wouldn't take care of a rental for me out of state for me to travel back. Always get a mechanic to check the vehicle BEFORE you purchase it. These people are scammers read more

I bought a car from them but they'll try to squeeze every cent from your wallet in more ways than 1. Strike 1 "recondition fee". They buy a car at auction and refurbish it. They then advertise the car for $11,000. When they run your credit and see that you'll put down $3000 to finance $8000 then they say there is a "recondition fee" for $2000. If they are just honest and advertise the car for $13000 then they would be more reputable. Then they don't give you the various options for an extended warranty. Just nonchalantly put the most expensive 1 on the deal. I threatened to leave a few times and was almost at the door at 1 point but was in dire need of a vehicle and listened when they said they would waive a ridiculous fee. Carfax said there was no major damage but after reading some reviews I think I'll have to get it checked. SMDH read more

Great service and no high pressure sales techniques. Mayra is awesome! She was patient, knowledgeable and professional.

Got a good deal on a good car, car was as advertised. Everyone I dealt with was very polite and articulate on what was expected. I was looking for a specific car which I had found one among there inventory. Initially went to just look at the car and inquire about the out the door price. I was in and out of there within about thirty minutes with an out the door price without too much guff. Initially dealt with Jose, who was not only a cool guy but very polite and professional as well. I also dealt with Abby who was also a stand up young gentlemen. Total time in the dealership spent was minimal, which I don't know about you but for me that's ideal. After getting out the door price I left and came back a few days later to confirm the deal on a Friday night about 6pm to test drive the car and left about 7pm after confirming I would come back to pick the car up in The Am about 11. I came back the next morning to pick up the car as discussed and it was totally read, detailed and full of gas. I had to do some final paperwork for the title since I had the bank transfer money the previous day and that part being done. I spent some time talking to Abby while they wrote that bit up and was out of the shop by about 12:30. They were also accommodating on letting me fully investigate the car pre purchase (which I requested) to make sure there was no unreported damage. I have seen some not so great reviews on that happening here but my car was in tip top shape as well as all the fluids looked serviced. I will say the brakes only have about 5k miles max left in them and at about 60k miles I will need to service the timing belt soon but those are things car dealerships typically do not replace on there used cars. so it's UP TO THE BUYER to notice these types of things pre purchase. My one and only complaint from the whole process is a couple of mistakes on my paperwork. One being official mileage was off. Paperwork says 56,9xx miles and the car really had 58,300 miles, and second being initial sales price of car as advertised was 13,9xx and the official paperwork said 14,2xx. Aside from those two blunders, everything here was kosher and cool. Would recommend doing business with them if they have what you're looking for. read more

There is a reason that this dealership has low reviews! My wife found a car she likes on line that was priced at $10,500. Just what we are looking for. I drive out to meet the salesman who was very nice and I test drive the car. It appears to be in good condition so I ask the bottle line, out the door price. The sales manager then jacks the base price up to $11,776, claiming that is a prep fee to clean the car up. It was a completely dishonest and deceptive display by the sales manager. I immediately left the dealership, drove to Irving and bought the same care with half the miles on it for $10,500 as advertised on that dealership's website, all within a time of 45 minutes after leaving this dishonest place. Enter this dealership at your own risk! read more

Watch out, this place is a bait and switch operation! All of the shady things from years past that you can't stand about car dealerships in the car buying process...this place is still that place! I drove a couple hours to buy a car for a posted price online and then found out that they have a $2000 non negotiable reconditioning fee that is added to the price. You will immediately get a sense that everyone in this dealership is very shady and up to something. In addition to the bait and switch pricing, just really poor customer service, it took them 10 minutes to even acknowledge me when I walked in the door. This place is clearly benefiting from tight car supply but once we are through these supply issues, this is the type of place that should go out of business due to shady business practices. I also plan to notify the Better Business Bureau, I'm sure it won't do much but a place like this needs to have their reputation known. read more

Still waiting to hear back from the manager. Bought a truck from them and there was a number of things wrong. They said they would take care of it. Still haven't heard back. read more

I called to verify the vehicle I was interested in was still available. They said it was and I said I would try my best to come in. They text me multiple times during the earlier part of the day asking if I was coming in. I was able to move a few things around and I pulled up around 315. I drove around their lot and could not find the vehicle. Long story short, they sold it the day before. They offered no apology for saying it was there and repeatedly texting asking me to come in to look at it and immediately tried to see what else I was interested in. I do not live close to their dealership and they wasted my time for no reason. I will never go back!!!! read more

I was treated with disrespect and hope that you will not give this establishment your business. I called to make sure that they had the title to the car I was hoping to buy. They confirmed that they did. I needed the title to get a car loan through my bank. I go in to buy the car (1.5 hour drive), and they don't have the title. I've already signed all the paperwork and everything. It was a real pain. So I'm forced to finance it through there bank. I fill out the paperwork and we are good to go. No problems, just a minor inconvenience. A few days later I get a phone call saying that the loan agreement was messed up and I had to sign another one, but nothing had changed and they would send me the new one. But obviously a bunch of things changed. I said I was going to have to look over it, but I was not home since my brother was graduating college and would get back to them next week. I get a call from Matt Riahi yelling at me for not getting the paperwork back to him the same day. He questioned my intelligence and continued to raise his voice and pressure me into signing the new loan agreement. I told him I was not home, but would get home that night. He again called me and yelled once I got home. Then I get an email from Anthony Sabu (finance guy) saying how sorry he was for checking the wrong box and for making my payments weekly instead of monthly. He apologized profusely because their bank would not honor the loan agreement i had signed. They begged me to give them a positive review. Some of their bonus structure is based off of reviews, so they beg people for 5 star reviews (hence the high average). A week later I had to get my water pump replaced since it was leaking coolant. The Audi dealership said that someone had put the incorrect coolant in the car (I suspect it was Matt trying to refill the coolant before the sale of the car). I believe they failed to disclose this issue with the car. Matt lacks integrity and at the very least was very rude, condescending, yelled at his customer. Please consider purchasing elsewhere. read more

Excellence Auto Direct gave me the worse car buying experience I have ever had! Excellence Auto Direct was a recommended USAA Savings Bank dealer, and was why I chose them. I communicated days in advance my interest in a vehicle, set up an appointment for a test drive and was told by the sales women that the car I was interested in was in "perfect" shape and was ready for me. She even sent me tons of photos. Days later, I arrived. The car was out in front waiting on me. I looked over the car, noted some minor issues, took a test drive and returned back to the dealer to negotiate the price. My sales woman was professional and polite. When she needed assistance, she went to her manager, Matt, and this is where it got very ugly. Matt was very pushy about getting in-house financing, despite me not feeling comfortable with it and voicing all of my concerns. He didn't care about any of my concerns and consistently talked over me. I decided to go with my lender and bought the car. I will note here that the car was an "AS IS" sale. I drove the car to school in the rain, that evening, and found myself having trouble seeing the road and getting good traction out of the tires, along with a list of other issues with this "Perfect" car. I immediately voiced my concerns that night to the sales woman, who advised me to bring the vehicle back in immediately and she would "take care of the minor issues" of the ignition and the key not working correctly and the housing for one of the front lights being broken. She stated that she probably couldn't do anything about the balded tires. But to contact Matt, because "he would be happy to listen to my concerns about his inventory". After the vehicle was picked up for repairs, I reluctantly called Matt to voice my concerns. He was very unhappy that I was complaining about the car. The car was unsafe to drive, period, I have two little ones and knew the car was not safe to transport them. After exchanging several rude comments, he stated that if I wasn't happy with the car, to bring it back, not knowing that the vehicle was already in his possession, I politely agreed. The following day, I went to the dealership to get my items from the car, and based on Matt's short temperateness, disrespect and rudeness, I brought my husband along. Despite my husbands presence, he continued to argue with me about reimbursing me for the battery I bought for the car remote and the gas I placed in the car, (I was told reimbursement wasn't an issue). All of the staff fell witness to his behavior, which seemed not to be shocking to them. None chimed in to deescalate the situation. It's now a week later. I still don't have my items from the vehicle or reimbursement, because the perfect car was in the shop and who else knows. I even had a difficult time getting Matt to close out the loan, which Matt had blamed my husband for not doing that for him? I would NEVER recommend anyone to have the pleasure of enduring what I had to go through. If anyone believes that my story reads of falsehoods, I have plenty of text messages of this transaction. I would be glad to share. Anything to save anyone from this headache. read more

I don't even want to rate this dealership. They completely wasted my time. I contacted them about a car I found on Cars.com that was at their dealership. I told them I was coming and Mayra said she has already brought the car around for me to see. I get there and they tell me the car isn't even there that someone is driving it and they aren't bringing it back till next day!!!!!! BUT they want to go over numbers! What?!?! Haven't even seen the inside of the car and she wants to go over numbers after she lied to me! I am NOT a fan of people wasting my time. Do not recommend this tiny little waste of a dealership. read more

We just got the car less then a month and the something wrong with the car, we have to take to the shop to Fix. This not good place for u to go get your car.... read more

Beware!!!! Very dishonest dealer. Stay away!! The price quoted online is not the actual price of the vehicle. We came from out of state to purchase a vehicle. Once we test drove the vehicle, they added on a $1600 dealer prep fee to the quoted online price. The salesman was not prepared and could not answer our questions. He had to go to the service department 3 or 4 times to get answers to our questions. We finally walked out. Don't waste your time here. Go to a reputable dealer and don't get caught in the games they play. read more

Bought two cars here to date. The manager there is very fair with everything. I have bought a lot of cars in my lifetime but service like Excellence is a rare thing, highly recommend! read more

I drove all the way from PA to buy a truck from these guys, they gave me a very reasonable price on my trade in and had the best price in the country on the truck i wanted. The staff were extremely helpful and made sure i had everything figured out before i made my 1300 mile road trip. After getting to Texas, the truck was even better than i expected. Do your research on your vehicles and you'll be fine. I recommend these guys, very competitive prices and awesome experience. Thanks Malik, Payam,and Raul. read more

Excellence Auto Direct is a comfortable place to buy a used car; the staff are very helpful & there is no pressure. They help find what you want & also will get you the best financing. I used to only buy brand new cars but recently switched to buying late model used cars. I highly recommend this Excellence Auto Direct & will always buy my cars from them. read more

I have known Matt for a very long time. My family has purchased several cars from him. We follow him wherever he goes because we trust him. He goes above and beyond to make his customers happy. What we like about him is his honesty, he listen to what you need and based on that makes recommendations, is always upfront and doesn't changes his word. He is also not like one of those sales people who are done with you, once they make their sale. He and his staff follow up with you to make sure you are satisfied and happy. We will keep going to him for sure. read more

This place is fabulous! The service and experience I had when buying my Lexus at Excellence Auto Direct was absolutely impeccable. I had been looking for a Lexus for the last 3 months and found the finest example here; it's an absolute beauty inside and out. Matt and his crew were very friendly and honest. I would definitely recommend this place to all of my family and friends without hesitation! read more

Purchased Mazda CX-7 for my daughter's birthday and I couldn't be happier with my choice to work with Matt and his team. At the time I was living in Coppell and Matt had his team bring the Mazda to my home to test drive. He was helpful with financing and at no time did I feel pressured. read more

Super impressed with the amazing service we received in the purchase of our 2013 Infiniti JX35. The entire process was enjoyable and stress free. It almost seemed too easy! The staff was so helpful and pleasant. Butch was the greatest salesman. He was extremely attentive and really worked for us. The financing guys were no nonsense. They didn't play any of the games you get from big dealerships. We told them the terms we wanted and Excellence made it happen! I'm not typically a guy that writes reviews but Excellence deserves all of the kudos for such an amazing experience and a great product!!! read more

Great place!! Keegan was especially helpful and everyone was very nice and had great customer service

Great business and an especially great experience with my salesperson, Butch Sias. He was SO easy to work with and very low pressure. He was friendly, professional, thorough, efficient, and sincere. He loves working at this business, and I can see why! I had a great experience there. read more

Sophie was great helping us. The manager not so much. Because of his issuing ultimatum on price if we left to look elsewhere he lost our business. read more

Great experience with Vladimar B. and the owner Matt actually came to help with the deal. No pressure to buy and listened to our needs and wants. Coming back when I need a SUV. read more