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    Excellence Auto Direct

    2.4 (89 reviews)
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    Services - Excellence Auto Direct

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    The holes they cut into it.

    Excellence Auto Direct Review Rating: 0/5 Stars My experience with Excellence Auto Direct was beyond terrible. From start to finish, they demonstrated dishonesty, incompetence, and a complete lack of customer care. I went in to look at a Camaro, and the issues began immediately. The check engine light was on, but I was assured they would fix it along with everything else we pointed out. They promised to make the car "like new" before I took it home. None of this happened. The check engine light remained on, and none of the issues we discussed were addressed. I brought the car back for repairs, and they kept it for two weeks without offering a loaner. When I finally got the car back, they had put over 250 miles on it, and the check engine light came back on before I even made it home. I returned the car again, and this time they kept it for another two weeks. I had to call every few days to check on the status because no one bothered to update me. Kristy Gardener eventually admitted they were using aftermarket catalytic converters, which caused problems, even though she initially claimed they would use OEM parts. When confronted about this, she lied and denied saying it. The lack of communication was infuriating. Kristy would promise to return calls but never did. Texting her was no better--she rarely responded. On one occasion, I asked for the address and invoice number for the shop they used to install the catalytic converter. She gave me the wrong location (Bellevue instead of Bellaire Blvd), and I had to find the correct information myself after repeated follow-ups. The problems didn't stop there. I asked them to mail my plates and tags to avoid making another trip in bad traffic. They agreed, but when my temporary tags expired, I called and was told to come in for a new paper tag. After waiting over an hour at the dealership, I was finally told everyone had gone to lunch, leaving me and my hungry 3-year-old daughter to wait without assistance. When they finally returned, they handed me my regular plates and tags--the same ones they claimed they didn't have. They simply didn't want to mail them as promised. Now, a few months later, the problems with the car keep piling up. The AC stopped working, and the catalytic converter they installed is rattling due to poor workmanship. When I took it to Pep Boys, they showed me that the aftermarket part was failing and that holes were cut into the heat shield above it, which now needs to be replaced. Kristy insisted that the muffler shop they use does "great work," but clearly, this isn't true. Their shady business practices are unacceptable. They charge a $2,500 inspection fee to ensure the car is "like new," but they don't actually fix anything. They didn't replace the brakes as promised, and when I asked about the AC, they dismissed it by saying, "It's a used car, and that comes with the territory." This dealership is full of scam artists who overcharge, lie, and provide terrible service. While waiting in the service department, I overheard Kristy telling another customer that their car had bad injectors that needed replacement. Why wasn't this addressed before the car was sold? Excellence Auto Direct is just interested in making a sale, not in taking care of their customers or standing by their promises. I cannot stress this enough--DO NOT BUY FROM THIS DEALERSHIP. The sales, finance, service department, and management are all unreliable and dishonest. You'll end up spending far more than expected on hidden fees, shoddy repairs, and unresolved issues. Save yourself the frustration and go somewhere else. This place should not even be in business.

    Proof they lied to my salesman and me.
    Amanda D.

    Matt is a liar and a Criminal! .we had a deal and he sold the car from under us. When my husband called Matt didn't have the dignity to speak with him . Instead, his lackey basically said tuff. They can break deals as they like and don't care how it effected us. We hope to reach as many people as possible.

    Matt's conversation saying he will help me on the next car.

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    8 years ago

    Great service and no high pressure sales techniques. Mayra is awesome! She was patient, knowledgeable and professional.

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    8 years ago

    Great place!! Keegan was especially helpful and everyone was very nice and had great customer service

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    Page 2 of 3

    Ask the Community - Excellence Auto Direct

    Review Highlights - Excellence Auto Direct

    If you need finance go and talk to Matt.

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    Employees 1st Federal Credit Union - Eagle convince store doesn't pay no one to get my stupid ass to Texas lottery claim place  he doesn't pay no one so don't bothered him ever

    Employees 1st Federal Credit Union

    (1 review)

    J.p Morgan & Co. is an American multinational and universal bank and financial services firm…read moreheadquartered in New York City and incorporated in Delaware. It is the largest bank in the United States and the world's largest bank by market capitalization as of 2023.[4][5] As the largest of Big Four banks, the firm is considered systemically important by the Financial Stability Board. Its size and scale have often led to enhanced regulatory oversight as well as the maintenance of an internal "Fortress Balance Sheet"[6][7] of capital reserves. The firm is headquartered at 383 Madison Avenue in Midtown Manhattan and is set to move into the under-construction JPMorgan Chase Building at 270 Park Avenue in 2025. JPMorgan Chase & Co. JPMorgan Chase headquarters at 383 Madison Avenue in New York City Type Public Traded as NYSE: JPM DJIA component S&P 100 component S&P 500 component ISIN US46625H1005 Industry Financial services Predecessors Bank of the Manhattan Company (founded 1799) Chemical Bank (founded 1824) J.P. Morgan & Co. (founded 1871) Chase National Bank (founded 1877) Founded December 1, 2000; 22 years ago Founders Aaron Burr (Bank of the Manhattan Company) Balthazar P. Melick (Chemical Bank) John Pierpont Morgan (J.P. Morgan & Co.) John Thompson (Chase National Bank) Headquarters 383 Madison Avenue New York City, U.S. Area served Worldwide Key people Luis Valdez Rico BerkShire Hathaway SkyLight Innovation Inc Holding LLC PLC ™®© : (((Owner))) Jamie Dimon (Chairman & CEO) Daniel E. Pinto (President & COO) Products Asset managementbankingcommoditiescredit cardsequities tradinginsuranceinvestment managementmortgage loansmutual fundsprivate equityrisk managementwealth management Revenue Increase US$128.7 billion (2022) Net income Decrease US$37.68 billion (2022) AUM Increase US$3.00 trillion (2023)[1] Total assets Increase US$3.87 trillion (2023) Total equity Decrease US$292.3 billion (2022) Number of employees Increase 293,723 (2022) Divisions Asset and Wealth Management Consumer and Community Banking Commercial Banking Corporate and Investment Banking Subsidiaries Chase Bank J.P. Morgan & Co. One Equity Partners Capital ratio Tier 1 15.3% (2023) Website jpmorganchase.com Footnotes / references I've won the Texas lottery 98 times these year and ask the Texas lottery to deposited in to my account with my tin/ein # 883338854 a mega million lottery ticket Texas for $198 million 200 thousand since 2009. My retail store number is 999110 I'm tia suse enterprise grocery convince store owner circle k grocery store's. Enterprise as well as la salle cooperation owner, tia sume enterprise owner. Investing Stock Exchange NASDAQ NYSE securities exchange 423 casinos . Owner. Get with Y&Z convince grocery store for yearly summary report for lottery winneing cashed in at that location in fort worth TX Eastside on Rosedale for the accurate amount to be deposited. I've made a police report due to the fack of some store not trying to release my winning wich the spoken that they pay and the Texas lottery commission doesn't cut out the check on one winning . The state go to the store. And some individuals steal while ones a sleep out of his wallet his lottery ticket and trying to claim them as their own or having agreement with store official to steal ones money.

    Hertz Car Sales - Bedford - Here is their idea of similar to Jeep Cherokee

    Hertz Car Sales - Bedford

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    We picked up our 2025 Jeep compass Trailhawk from the Bedford lot on Tuesday. Kudos for Mr. Mark…read moreWhitehead, who was our sales representative. We first met with him on the phone, discussed our purchase, and drove over from East Texas with money in hand. Our appointment was at noon, we did a walk around the car, some paperwork, and a short test drive...then into the finance department where we met Mr. Michael Aguilar, who finished up our paperwork. The entire buying experience was just over an hour. In conlusion, our Hertz experience was informative and relaxing. Both Mark and Mike made our day! Five stars y'all

    Do not buy a car from them under any circumstances. ESPECIALLY DREW GREVES…read more I'm very disappointed with my experience here. I purchased my vehicle on December 31, 2025, and noticed warning lights immediately after leaving the lot. I contacted the salesperson the very next morning and was told not to bring the vehicle back and that I had a YEAR to get the issue fixed at a Genesis dealership. When I finally took the vehicle in, I was told the camera system was out of place and would cost $400 to repair. an issue that clearly existed at the time of sale. I also had to pay $179 out of pocket to have it looked at. Had I been properly advised to bring the vehicle back within the return window, I would have done so. Instead, I relied on the guidance I was given and am now left paying out of pocket. The process felt dismissive and misleading. I recommend future buyers thoroughly inspect their vehicles and get any warning lights addressed in writing immediately. He also lied and told me the car passed an inspection before selling it to me . MAJOR LIE. Please if you see this do not buy a car from them

    Excellence Auto Direct - autoloanproviders - Updated May 2026

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