I had my unit on auto bill pay and the card expired, the staff didn't give me a courtesy call or a notice until it was past due 60 days at which point I received a lien/pre auction notice.
I called the front desk to make a payment and during the call the woman at the desk became very defensive when I mentioned I would prefer to receive a notice prior to the lien notice (state requirement is to be notified prior to this). She became very emotional and was upset I stated I felt the lack of any attempt to reach me was "lazy" at which point she tried to bait me into an argument which I had no interest in talking to her aside from running my card. When I told her as much she hung up on me.
I called back to pay the bill and she started to berate me on the phone and refused to accept the payment. Since the unit is in lien she is required to take my money to prevent unlawful sale of my unit. I called a third time and just asked to speak to someone else, I got the phone number of the manager Barry who was off duty and called him. Eventually I reached him and was able to just give him the card information without the drama.
I just wanted to pay for my unit on auto bill pay and to receive notice of some kind prior to them trying to auction my unit. THIS IS EXTREMELY POOR CUSTOMER SERVICE, literally the worst I have seen from a storage facility.
This lady should be fired, her sole purpose is to conduct transactions. Just run my card and take my money, I shouldn't have to interact with a horrible associate to make this happen. I shouldn't have to contact the manager who is off duty and not on site.
Other than that I've had a pretty uneventful rental here. Unit is dry and my stuff isn't under any threat except form going to auction unnecessarily.
0/5 stars for the detestable lazy staff that want to argue instead of conduct business. Really poorly run if they keep her around. They charge way too much money for me to put up with this nonsense. read more
