The company that we purchased the pool and had it installed from was wonderful. This is their service group, and they are horrible! Very nasty on the phone, difficult to get in touch with someone, and they don't warranty what the pool installer warranties. Very strange. The workers who come to your house are fabulous! Couldn't ask for better guys, but the office and scheduling is awful. read more

We have a beautiful inground pool put in by Pool Town in 2014 with a 50 year labor warranty and 20 year replace or repair warranty. The pool is leaking and this is the first time calling for repair. The girl answering at Excel was very rude. She said the manufacturers warranty had run out after 5 years and if we need someone to go out to look at the pool lining it would cost $1,000.00 to do it. What kind of service and warranty is this for the price we paid for the pool. It's a rip off! We will need to take the next step to remedy this. read more

I ordered a pool liner end of may for my in ground pool. It is now mid July and still no liner. The summer is a bust and i have had a swamp in my backyard for 6 weeks. They have been paid over $4000. I am so disgusted and have lost a lot of sleep. I don't recommend them. read more

Stay away !!! Overpriced in every aspect . Opening / closing / repairs . Had a heater problem and was quoted 695. When I questioned the cost I was told the part was $375 . Simple math tells me it's $320 for labor . I believe in paying a man for his trade but the replacement took exactly 10 minutes, that's $1920 an hour ....INSANE!! I hope they paid the gentleman most of it but I doubt it . You know a company is garbage when they want pay in full for everything before any work is done !!! read more

Attached is a photo of their products that rust in a few weeks!!! Do they care? Not that I've experienced. read more

absolutely the worst...you're a fool to use them. opened the pool using incompetent people, they broke multiple items...but was told that they were worn and I would need to pay to replace them (note to the idiots there...plastic fittings don't wear out in 10 years). Bunch of scam artists working inside and idiots working in the field. read more

I used them to open our pool last year on our new home because the prior owners used them. Opened the pool, but heater which was a couple years old wouldn't work. They replaced a few parts but it still didn't work. So, they spent time analyzing it and said they figured out the problem. Gotta order the part. Never got back to me. Followed up all summer long. excuse after excuse. At least I didn't pay for the repair. The worst thing.... the parts they took out of my heater and replaced (which didn't fix the problem) - they said they would just use them for another repair. So, they are gonna give people used parts rather than new. I got a new pool person. We will see how this goes. read more

Worst company ever!!! Please consider going somewhere else before even thinking about this company. They are unprofessional, disrespectful, and will treat you like you need them as soon as the first payment is received. We hired them to change our liner earlier this year and I regret this decision every single day. Also, their warranty department is the worst, I left 8 messages so far since 8/23/21 and no one called me. The installed my pool stairs without the plastic caps and now my liner has 2 holes in it. I filled a complainer with BBB as well. Horrible horrible company. read more

I used this company twice and was left very disappointed both times. It's very hard to find a competent and reliable pool company, Excel pool service is neither. read more

I am writing this review for strictly one person, her name is Leesa she has been the whole reason my project went from horrible to amazing in just a couple of days, there were many bumps in the road but nothing she couldn't fix. She has been out of the office and still handling so much for me while not being paid for it. I can't say more good things about her, she truly is the best at all aspects of her job. If you have a problem call Lisa she will solve it efficiently and quickly will no stress to yourself. read more

The prior owner of my house used these guys and left their contact info, so I figured I would give them a shot. Signing up for pool opening services was easy- they take payment online. That was the last easy step. First, they didn't show up the week I had paid for. Then, they send me a work order for $10 less to come the next day. I point it out and they tell me they will refund me, but they don't. I paid for them to clean the heater, and they either didn't bother turning it on or caused a gas leak, because when I turned it on I smelled gas. I called them to try to correct the issue and no one picks up the phone or returns my calls. I'm disputing the charges with my credit card company. Screw these guys. read more

Pool companies seem to be a dime a dozen in the area. My top place in the area is Excel pool service since they do quality work. Weird to see all the negative reviews but that wasn't my experience. Brian was very professional and helped me with any questions I had. They also seemed to be available to chat when I had follow up questions. Customer service is what the pool business is all about and this place nails that. I would definitely recommend. read more

called for emergency pool opening on Thursday morning, June 29th. (Unexpected guests). Excel worked hard to locate a crew for the next morning! Incredible service! Thank you. read more

We contracted Excel pool service to install a spa. After one year the spa lifted out of the ground. It occured in May 2021, it is now October, when they finally did a repair, they damaged a line, and now the spa cannot be used. They have the worst customer service, we have had to make hundreds of calls. They want thousands of dollars for the repair, that is from their incompetence. Stay away from this company, stay far away. read more

I have my pool open and closed by Excel every year. This year, I needed my pool light replaced and the workmen were the most polite, professional, and happy gentlemen I've ever met. Excel continues to employ quality work men who are very good at what they do and it makes a huge difference. They continually exceed my expectations. read more

Replaced my liner. Best price from multiple competitors and the service was quick professional and perfect. Liner is flawless and looks amazing!!! read more

Excel Pool Service - pool - Pool & Hot Tub Service Near Me - Howell, New Jersey

We use Excel Chuckleheads to open and close our pool so we do not void the warranty on the new liner we bought from them. This year they opened the pool noticed a problem with the sand filter, it was leaking and said someone would call us to arrange repairs. No one called. We tried turning on the heater, it did not stay on. We have called repeatedly to get someone to come and make repairs, we sent emails. We got nothing, no response of any kind. I finally went to Mr. Pool to get my water tested and while there asked about repair services, this was on a Thursday and I was given an appointment for the following Wed. Amazing, so easy and unstressful. We will have to see how that goes and I will post a review for Mr. Pool. Bottom line is steer clear of Excel, they do not seem to know the meaning of the words "customer service". read more

We recently had our pool closing Done through Excel. And we've had several different entities closing the pool throughout the last few years and and we're never really really completely satisfied with the way the closing was the tightness of that of the cover and along with the way the curvature and the waterfall was sealed and closed. This service on this closing was the best that we've ever had done on this pool. The closures were professional you know and just did an excellent job. It's a difficult closing to do and it was done seamlessly more than happy read more

Trying to get them to commit and giving you a straight answer is impossible. I ordered a liner 6 weeks ago that makes them 2 weeks late and all I can get from them is the manufacturer is waiting for materials can't even give me a time when to expect the liner. They tell me they will follow up and never get back to me. To say I'm disappointed is an understatement. read more

I looked at several pool services before choosing Excel for my safety cover, and WOW! I made the right choice. Their customer service representatives handled my pool without issue from when I emailed them to when the work was completed. If you're going to have a pool cover replaced, make sure you contact Excel! read more

Would have really liked to give them a better score but what I can I say they have incompetency throughout the warranty dept. Our pool was installed and used last summer but had an issue with the liner had a huge wrinkle and they came out said it needs to be replaced under warrenty. I was told it would be done Sept/Oct. Received a call from them asking if they could move it to March of 2021 b/c they have so much work and I would be put first on the lsit to get down (i don't believe their is a list). First they call ask what style liner in Feb of 2021. I sent it back same day only to get an email on March 29th asking for the same info stating I never gave it to them. So I sent the email I sent them and their response to it back in their faces.. They said this would not delay anything. Well that was an obvious lie. Kaitlyn was the person working on it who is no longer working for them I can only assume from too many mistakes. Okay back to the story.. Now we are into May I was told it will be the first week of May from Eva only to get an email from her on a Friday after I contacted her telling me they pushed me to the following week. Okay.. that's fine although communication is lacking.. So the next Monday comes and passes and I reach out again to be told I was pushed out again another week. I get it your a small shop and it's busy.. OH yeah what happened to first on the list.. haha... any way tech comes to my house this past Saturday to drain the pool no clue he was coming just here. Okay says he will be back on Monday to install the new liner which HE DID... kudos, tells me to fill it to first step then turn off water b/c they will be back the next day to cut in the skimmers and jets. If I blinked when they showed up I would have missed them... Left w/o any instructions cut in 4 jets and 2 skimmers and left. So I emailed Eva and her manager Brian same day to find out what if anything I needed to do or when they would be coming back. No answers that day - After calling multiple times the following day she finally picked up and said fill the pool and they will be back tomorrow to cut in the rest of the skimmers. One would think the tech would have spoke to me before he left with said instructions. Now with that said they are also supposed to be opening the pool for the season tomorrow we shall see. All I can say about this business is I hope I don't need to deal with them anymore other than closings as that's how you avoid losing your warranty. As far as the review about them being available to chat whenever you want.... I just have to laugh..... Update: I was finally able to get into the pool and while sitting on the bench with is made of metal I noticed a sharp rock under the liner this is destine to cause a leak as it will not be absorbed into METAL one would think when the replaced the liner they would have cleared off all SOLID surfaces. Horrible warrenty dept get everything EVERYTHING in writing.. read more

Terrible. They open the pool and don't vacuum which I've never heard of in years of having a pool opened. Ok though weird policy. At opening they either damaged a wire to water flow sensor on chlorinator or just ignored error message. Charged me a separate service fee to come back next day and repair. Ordered a 5k + custom safety cover through them. When installed did not fit. They shoved additional pieces and spacers in to close a size able gap around the waterfall. Keep in mind they came out to measure for this custom product and their counterpart Pool Town installed the pool. They said they would take the cover back at opening and add additional straps. Opening came and went, nothing. Now they are sending letters demanding payment for this custom cover that doesn't fit. read more

I started using Excel Pool Service for opening and closing my pool to keep the warranty valid. These guys are ridiculous, they never answer the phone even prior to the COVID-19 pandemic. My salt cell went out on my three year old pool and tried calling them to have it fixed or replaced. I even went to the business personally to get help but was told it was a warranty issue and the guy there was only for retail. So as I pulled away, I tried calling one more time and finally got someone to answer. The employee from excel told me they were handling calls from home and someone would call me later in the day or the next. It is now June 3rd and still no response back. I had to call the dealer of the salt cell directly and made the purchase for a new salt cell. This company is the worst, even the customers in line waiting had nothing good to say. I will look to have some other professional open and close my pool. Great job Excel!! read more