I booked this company for an interstate move. I have lukewarm feelings about it. I would rate the…read moreestimator, the coordinator, and the movers separately.
First, the reason I chose them was because they are a large carrier agency: they use their own trucks and employees, they are not brokers, and that was important to me.
The second reason I chose them was that Fabian physically came to my home to do his estimate. Estimators never come to homes anymore, they just look at everything on a screen and I think that puts more pressure on the customer to remember to show them things. I got so many quotes and Fabian was the only person who came in person. Not only that, he didn't feel overly pushy with the sell. I experienced other companies putting down their competitors, or pushing really hard for you to book. He didn't do that and I appreciated it. His pricing was not the highest or the lowest that I received. During the booking process, I would say Fabian was amazing. Unfortunately, he kind of disappeared at the end. I know it's onto the next in sales and all that, but it's a lot of money to spend and then have your calls sent to voicemail without a response.
As for the coordinator's office or the dispatcher, terrible. When you book a move with them, you are obligated to give a 3-day window for loading, you don't just get to pick the exact date. I was under the impression that I would be told multiple weeks in advance which of the three days they would be loading. However, when I followed up, I was told that they would decide 2-3 days in advance. I don't know how that's possible because people need to request time off of work for moves. When I reached out to Fabian, he was able to get me a date much sooner, but it shouldn't have been like that in the first place. They also wanted to deliver before the delivery window started when it wasn't possible for me to be there. Again, this was corrected when I reached out to Fabian, but I don't know how it was so poorly coordinated when I booked the move 3+ months in advance. Based on the coordinator alone, I would never book through this agency again. And the reason is strictly the coordinator. I would call Fabian again even though he disappeared, and I would hire that driver again, but I would never want to deal with this coordinator again. If it's company policy to do things this way, that's unfortunate. If it's a choice of the coordinator, I don't understand why it's acceptable to leave customers hanging for so long.
The driver, Anthony, was lovely. He was polite and organized. One of the guys working in his crew was curiously rough with the boxes that I had labeled fragile with red stickers on five sides of each box. I don't know why he did that. But I did like Anthony who was the lead. Anthony was also the driver on delivery at my destination and everything went smoothly. I would trust him with my move again.
The billing office is good. I only had a small interaction with Victoria, but I have no complaints.
All in all, I think this company is okay. I wish they communicated proactively instead of reactively because moving is always so stressful, and when it's an interstate move, it's even worse, and the last thing you want is to be caught off guard or left wondering. I didn't appreciate that I had to ask for things rather than just being told them from the jump. After my items were loaded, I didn't get the inventory sheet for any of the paperwork that I was supposed to receive right away. It wasn't until over 24 hours later that I got a copy of the documents I had signed electronically, and the only reason I got them was because I left them voicemails and text messages. Those messages never got a response, I just had the paperwork emailed to me without any acknowledgment that it was late.
They delivered my items fast. I know people who have waited for their deliveries for several weeks. Not this company. I had to ask them to slow down to give me time to make it to my destination. For a lot of people, I can see that being a huge plus and I would be remiss not to mention it. You will probably receive your delivery very quickly with them.
So while I wouldn't hire them again based on the coordinator, I do think they are generally fine as far as movers go.
Pricing for SoCal to Utah in June was $4600. This included my shuttle at origin ($700) and offload into self storage at destination ($70), and of course the labor before tips, and the transportation.