They were honest & transparent and saved my AirPods, 5 stars!…read more---------------------------------------- So I have sold three of our family cars at Carmax. I really appreciate their smooth, no haggle sales process. You get a quote online, you bring the car in (title in hand), and in a few hours, you walk out with your check and they even take care of notifying the DMV for you. Michael was a champ for the most recent transaction. But what really matters is what they do even when it's not transaction related. Turns out, I left my AirPods at the store from a few days ago. But sure enough, they saved it in their lost and found (i mean, TBH, how often does that happen?) Jay even helped write my name on the envelope so I could seamlessly retrieve it when I returned to the store. Thank you, Carmax!

Safety Concerns, Dishonesty & Total Lack of Communication…read more Stars: (1/5) I am beyond disappointed with my experience at CarMax Burbank. I paid extra to have a Porsche 718 shipped from Colorado, expecting a "premium" vehicle that had passed their 125+ point inspection. Instead, I was sold a car with cheap after market brakes, bad rotors, and bad bearings. When I brought the car back because of a loud noise every time I braked, the service department made me feel like I was crazy. They confirmed they heard the noise, but because the brakes "hadn't failed yet," they refused to fix them. The Red Flags & Dishonesty: Hidden Repairs: Their official inspection report only listed an oil change. However, a representative eventually admitted to me that the brakes had been changed with cheap, non-Porsche certified aftermarket parts. * Mechanical Damage: My personal mechanic inspected the car and confirmed these low-quality parts were likely the reason the rotors and bearings were now making noise and failing to function properly. Using "budget" parts on a Porsche not only compromises safety but immediately devalues the vehicle. Safety Risk: My mechanic told me the car needed immediate repairs to be safe. CarMax's standard for "passing inspection" clearly does not meet the manufacturer's safety standards for a high-performance vehicle. The Total Lack of Organization: Lost Car: I dropped the car off on Thursday. By Saturday, no one knew where it was, even though it had been in their possession for two days. Incompetent Communication: After spending 1.5 hours waiting to sign the return paperwork, someone called me on Monday asking me to "pick up the car." No one talks to each other; I had to repeat the same frustrating story to five different people. Rude Service: Aside from Sophia, who was the only pleasant person we dealt with, the staff was dismissive and rude when we raised legitimate safety concerns. I wasted money on shipping and hours of my time. If you are looking for a high-end vehicle, do not trust their "inspections." They are willing to use cheap parts and hide it from the buyer. This was a complete waste of time and money.

I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in…read moresales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best!

I feel that if I'm paying top-tier prices to have my car serviced at a dealership, I should receive…read moretop-tier service and timely delivery. I've visited three other Tesla locations before Burbank, and this one unfortunately seems to struggle w/ time management. My appointment was on Friday at 1:30pm for a full replacement of all four tires + alignment. I was told they would aim to have it completed by EOD 7pm. Around 6pm, I received a message apologizing that it would not be completed on time and that the car would instead be ready by 10am the next day. Thankfully my schedule allowed for that, but it was still inconvenient. What makes it confusing is that I was initially quoted 5 hours for the tire replacement and alignment, yet it still couldn't be completed by the end of the day. The invoice states the job takes two hours. There were also no loaner vehicles available. They did provide a $100 Uber voucher (grateful for this, thank you). Maybe they were extremely short-staffed yesterday or someone had to leave mid-shift. Either way, the experience makes me hesitant about returning to this location for future service.

I recently worked with Rafik (Ray) Babakhani at Empire Auto to lease my new car, and he exceeded…read moreevery expectation. I had a very specific request -- exact color and package -- and Ray delivered precisely what I wanted at a much better price than any other dealership or broker had quoted. What stood out most was his outstanding responsiveness and professionalism throughout the entire process. From initial discussions through contract, financing, and delivery, Ray was incredibly responsive and handled every step smoothly. Any small issues that arose were resolved quickly and proactively, making the whole experience stress-free. If you're looking to lease or buy a car, I highly recommend Rafik Babakhani at Empire Auto. He's knowledgeable, transparent, and truly customer-focused. Thank you, Ray -- you made everything easy!

I've bought several cars through Empire Auto Sales and I truly can't recommend them enough. Dro and…read morehis team always provide amazing service from start to finish. Dro consistently finds very clean, high-quality cars, and the prices are always great compared to the market. What I really appreciate is how smoothly they handle everything -- all the paperwork, transportation, and registration are done in a very organized and professional way. Because of how reliable they are, not only me but also my family and friends always contact Dro whenever we want to buy, lease, or sell a car. He has become our go-to auto broker. Highly recommend Dro and the entire Empire Auto Sales team if you want an easy, smooth, and trustworthy car buying experience.

Just leased a 2026 Hyundai Tucson through IMX and had a great experience. Robert was the person who…read morehelped us, and he was fantastic throughout the entire process. He was very courteous, took the time to answer all of our questions, and made everything simple and straightforward. Best of all, he was able to get us the car very quickly and at the best price we could find. The whole process was smooth and stress-free. Highly recommend working with Robert at IMX if you're looking to lease a car!

My experience at IMX has always been incredibly over the many years I have worked with them. I…read morepersonally dislike dealing with dealerships and these are the only guys in the car business that I will always come back to. Robert has been "our guy" there since I first moved to LA over 15 years ago and he always does whatever is within his power to get us the deal and the car we want. Clear authentic communication which always makes you feel like you are talking to a "real human being". Love this place!

DAV Executive Auto made the whole process really easy and stress free. I worked with Ejmin, who was…read moresuper helpful and clearly knew what he was doing. He answered all my questions, explained my options in a way that actually made sense, and kept me updated the whole time. I ended up with a great deal and never felt pressured or rushed. I would strongly recommend DAV Executive Auto especially Ejmin, to anyone looking for a smooth and hassle free car buying experience

I contacted DAV Auto and spoke with Ejmin, who made the process quick and easy. I ended up going…read morewith a BMW 750e, and I couldn't be happier. Fast, smooth service and a great overall experience. I'm really enjoying the car,highly recommend!

I had a great experience with iCar Auto Leasing and Sales. Recently, I needed to lease a car for my…read moremother, and my situation was a little complicated. Some dealers told me it might be impossible to get a deal. Because I had a great experience before, I contacted iCar Auto Leasing and Sales again and worked with Arbi Nazaryan. Even with my complicated situation, they were able to find exactly what I wanted -- the right model, the color I wanted, and a monthly payment that worked for me. I was very happy with the deal. I also want to say a big thank you to Arpi. She was extremely helpful, kept me updated on every detail, and shared all new information right away. It truly felt like she was working 24/7 to help me. Overall, I highly recommend iCar Auto Leasing and Sales. If you are looking for your next car, this is the place to go.

They got my dream car a beautiful BMW with the payment I could afford, they are the best and make…read moreeverything very easy, I am very pleased with the high quality of their services, thanks so much! Arbi and his team always have their customers back and will try their best to get them their desired car.

Manny the manager and Bryan the car salesman gave me a uber good deal…read more 2025 RST Z71 5.3L Bryan answered all my calls before and after buying my truck on or off the clock! Work with them and they will work for you.

THE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD…read more I took my $140,000 Corvette Z06 in for its very first oil change and got the car back with a cracked side skirt. Apparently, whoever worked on the car had little to no experience servicing low sports cars. At first, Carlos (with quite an attitude) acknowledged responsibility and ordered a replacement part. Once the side skirt arrived, I asked if I could simply install it myself since it's literally a 7-bolt installation. I was told no, that I had to bring the car back in and let them handle it. Carlos then scheduled me for an appointment the following morning at 8:30 AM. Later that same day, around 4 PM, I received a call telling me to just come pick up the part and install it myself because Mauricio, the service manager, no longer wanted the dealership to work on my car and essentially told me not to come back. When I arrived to pick up the part, Carlos repeatedly implied that I "didn't catch the damage during inspection," basically accusing me of trying to blame the dealership for pre-existing damage just to get a free $400 part. That accusation was insulting and completely unprofessional. I am financially capable and do not need to scam anyone for a side skirt. What makes this even worse is that Carlos has been my service advisor for years. I brought both my previous 2023 Corvette and now my 2025 Z06 here for dealer service work. This experience showed me exactly how this dealership handles situations when THEIR staff damages a customer's vehicle: deny responsibility, treat the customer like a liar, and then throw them out. As a business owner myself, I found Carlos's behavior and Mauricio's handling of the situation classless, disrespectful, and unacceptable. I have already filed a formal complaint with GM Corporate because no customer should be treated this way. If you value your vehicle, especially a Corvette or any performance Chevy, avoid this dealership. Based on my experience, they will damage your car and then try to blame you for it.

Absolutely thrilled with my experience at century auto leasing and sales!…read more From the moment I stepped in, the customer service was exceptional. The staff was friendly, knowledgeable, and genuinely eager to help me find the perfect vehicle. I recently purchased the new 2026 Hummer EV, and I couldn't be happier with my choice. Every detail of the buying process was smooth and hassle-free. The team took the time to answer all my questions, ensuring I felt confident in my decision. They went above and beyond to make sure I understood all the features of my new Hummer, making the transition seamless. I highly recommend Tony Gallo's dealership to anyone looking for a new vehicle. Their commitment to customer satisfaction is evident, and I will definitely be returning for future purchases. A five-star experience all around!

Just worked with this amazing team for a second time and I cannot express how smooth they made…read moreeverything. The guidance, attention, communication and overall experience throughout this process is by far the best. We are returning clients and prior to working with Arkady and Tony I dreaded stepping foot into a dealership. These guys take stress free to another level, I don't have to work with any dealerships directly and as a busy mom that made me feel at peace. In less than 3 days they got me out of my previous lease early for the least amount $, had it picked up, found and brought my new Mom car to me! Seriously cannot recommend them enough. If you're not a fan of dealerships like me and time is of the essence give these guys a call you will not regret it!

I wanted to get a BMW, and I had a pretty specific spec in mind. Honestly, I didn't expect it to…read morecome together so quickly, but he made it happen way faster than I thought possible. He really listened to what I wanted and actually found an even better spec car than what I originally had in mind. The whole process felt super easy and stress-free. He kept me updated, answered all my questions, and just handled everything without making it complicated. It didn't feel pushy or salesy at all, it was more like he actually cared about getting me into the right car. When I finally saw it, I was blown away. It's literally my dream BMW, just even better than I expected. Couldn't be happier with how everything turned out. Definitely recommend him if you want someone who actually delivers and makes the whole process smooth.

This is the second car we got from This place, Great service & selection! Ask for Artur, AKA…read moreHollywood, he'll hook you up!

Purchase my new Audi Q5 from Garen. I had an excellent experience and couldn't be happier with how…read moreeverything went. Garen was professional, friendly, and genuinely helpful. He took the time to answer all my questions, making sure I felt comfortable every step of the way. The entire process was smooth and efficient. If you're looking for a good car buying experience with great prices, I highly recommend coming here.

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.