I purchased a 2022 Honda Pilot (VIN 5FNYF6H29NB076481) from this dealership expecting a safe,…read morereliable vehicle. Unfortunately, my experience turned into the worst car-buying experience I've ever had.
After taking delivery, I discovered numerous issues that were never disclosed before the sale. The vehicle had evidence of improper repairs, frame damage, rust, water intrusion, loose exterior trim that was falling off, and other mechanical and cosmetic problems that should have been identified before being offered for sale. It became clear that this was not the quality of vehicle that had been represented.
When I contacted the dealership, getting assistance was frustrating. I experienced poor communication throughout the process, including sales representatives hanging up on me instead of addressing my concerns.
Eventually, the dealership agreed to buy the vehicle back. However, I was disappointed to learn that the same vehicle is apparently being offered for sale again!
The amount of time, stress, and inconvenience caused by selling a vehicle with undisclosed defects, and the difficulty I encountered trying to resolve the situation, means I cannot recommend doing business here.