I purchased a vehicle from this dealership back in October of 2021, but I was not able to take possession of it until December 2nd. The salesperson I was dealing with told me the first two weeks that they were waiting on parts to come in for the driver's side head lights. Also, at the time of purchase I asked if there had been any water damage to said vehicle. His reply was a no. I also asked if there were any other item in the car that were malfunctioning. His reply again was no.
When I received the car in December I immediately had it checked out by three certified mechanics (BMW, Carmax and Bimmer R Us) and this is what found:
1. Water Damage in Front Drivers side Head light
2. The Clutch was going bad
3. The back window shade motor was burned out
4. The interior wall of the vehicle had water marks
5. The Cup holder was broken
6. The battery was going out
7. The oil needed changing
8. The Spark plugs needed to be changed out.
Now Sonny, the salesperson I was working with, offered me a 6 month Warranty before I took possession of the vehicle. This was because I had to wait so long on the vehicle to be delivered.
I sent him a list of everything I had to have done, which amounted to well over 5K, and I heard nothing. Then I called two weeks ago and got a verbal promise to pay 2K from him, and that everything else was on me. He said that he would put a cashier's check for that amount in the mail next day.
I have given him every chance to do the right thing. and yet he refuses to do that which is good business.
I WILL NOT DO business with this company again, and I will strongly encourage others not to do so as well.
Signed: A Truly dissatisfied customer.
Samuel Bell read more