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    EVgo

    1.0 (1 review)
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    Services - EVgo

    EV charging stations

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    ChargePoint - Inside panel

    ChargePoint

    (135 reviews)

    ChargePoint is everywhere in the Bay Area, and that's unfortunate. My company uses them for their…read moreon-site chargers to manage the queuing system, and it has more bugs than a bait store. The charging stations appear to have flakey cellular connections that are often out of sync with the back-end systems. Frequently, they'll just stop charging, and then you find yourself kicked out of the queue with no hope of getting another charger by the end of the day. I'm glad I have a long-range vehicle, but I feel for the poor folks who count on getting that charge to get home. But, honestly, all the software bugs don't even compare to how neutered the support department is in their ability to do anything corrective. If you report a software bug, they'll "pass it along to the station owner" (i.e., support doesn't actually read your message). Today, I broke down and actually called someone when my station stopped charging after about ten minutes. She was "diagnosing" my problem before I even told her what station I was at (i.e., reading from a script). And when she finally did look up where I was, saw charging had stopped and I'd been kicked out of the queue, the best she could say was, "sorry, we know the software has issues." When I said, "yeah, and I've reported them multiple times," she said, "oh, that's tech support. I'm driver support." As for getting me back in the queue? Nope. Driver "support" doesn't really do much more than offer a shoulder to cry on. I have no idea what ChargePoint actually supports aside from its bottom line. I can only hope someone will step in and fill the void that ChargePoint continues to leave in one of the most EV-dense markets in the nation.

    My wife recently went to charge her car at a ChargePoint station--stations she's used numerous…read moretimes in past--but the station wasn't Initiating a charging session this time. She called support and they walked her through trying different things, none of which worked, and she gave up, frustrated. Two days later, TEN duplicate $50 ChargePoint charges hit our checking account. We are working to have them refund that money, which they appear to be in no hurry to do. Needless to say, we will never use their services again.

    EVgo - evchargingstations - Updated May 2026

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