ChargePoint is everywhere in the Bay Area, and that's unfortunate. My company uses them for their on-site chargers to manage the queuing system, and it has more bugs than a bait store. The charging stations appear to have flakey cellular connections that are often out of sync with the back-end systems. Frequently, they'll just stop charging, and then you find yourself kicked out of the queue with no hope of getting another charger by the end of the day. I'm glad I have a long-range vehicle, but I feel for the poor folks who count on getting that charge to get home. But, honestly, all the software bugs don't even compare to how neutered the support department is in their ability to do anything corrective. If you report a software bug, they'll "pass it along to the station owner" (i.e., support doesn't actually read your message). Today, I broke down and actually called someone when my station stopped charging after about ten minutes. She was "diagnosing" my problem before I even told her what station I was at (i.e., reading from a script). And when she finally did look up where I was, saw charging had stopped and I'd been kicked out of the queue, the best she could say was, "sorry, we know the software has issues." When I said, "yeah, and I've reported them multiple times," she said, "oh, that's tech support. I'm driver support." As for getting me back in the queue? Nope. Driver "support" doesn't really do much more than offer a shoulder to cry on. I have no idea what ChargePoint actually supports aside from its bottom line. I can only hope someone will step in and fill the void that ChargePoint continues to leave in one of the most EV-dense markets in the nation. read more

5 years ago. Got ChargePoint EV hard-wired. Worked fine but died. OK. Installed new ChargePoint EV hard-wired. Wouldn't charge my car. Installed another new ChargePoint EV hardwired. STILL wouldn't charge my car. Tech support told My electrician that I had to get a NEW EMAIL ADDRESS to charge my car. Actually did that. STILL NOT CHARGING MY CAR. Circuit Breaker replaced. New wire. New cable. Removed old Charger from app. Deleted app. Reinstalled app. I was able to charge my car once. After that CHARGEPOINT WILL NOT RELEASE POWER TO CHARGE MY CAR. Tech Support is unable to resolve my issue. WICKED FRUSTRATED - I BELIEVE THERE IS A SOFTWARE BUG AND I'M STILL BEING TOLD TO USE A NEW EMAIL ADDRESS... Also WI-FI MAC IS WRONG - app still shows the original broken charger and not the new charger. read more

Absolute rubbish platform. The company offers zero help for issues, charges unfairly and most of their devices are malfunctioning. I've now been dinged twice for using a credit card on machines that just do not work, yet was charged $50 on my card without even getting 1kw of charging. Avoid at all costs. Kick rocks! They care more about their busted garbage chargers than customers and it shows. read more

Tried to use two chargers at Long Beach Mercedes, both didn't work. There were cobwebs on the cords, So you don't even maintain your chargers. read more

worst customer service unable to understand English App is convoluted and painful. emails sent with dead links

My wife recently went to charge her car at a ChargePoint station--stations she's used numerous times in past--but the station wasn't Initiating a charging session this time. She called support and they walked her through trying different things, none of which worked, and she gave up, frustrated. Two days later, TEN duplicate $50 ChargePoint charges hit our checking account. We are working to have them refund that money, which they appear to be in no hurry to do. Needless to say, we will never use their services again. read more

I should read the reviews first. Same common issues. 1. Worked well until issues with the Wi-Fi connection and charging. Called customer service and spoke for an hour. no solution and escalated to the 2nd review team. Waited for 3 weeks now, but no one returns my call. I sent emails and replies saying to wait. 2. I asked to replace or return. No contact. Yesterday, I reported to BBB, and they sent a notice to the company. However, I doubt they will respond, as I do not think they care about reviews and a bad reputation. Not sure why the product review on Amazon is greater than 4.5 out of 5 I plan to get a different brand soon. I keep seeking a refund. read more

Answer your fucking phone. I've been stranded for 30 minutes while listening to your bullshit waiting service.

We had a home charging unit installed by an electrician yesterday. It was plugged into the unit all night and did not charge at all! The support team in India has been called several times and they have been of no help so far! Very frustrating! read more

It took 2 hrs to get customer service to answer so I could stop the charge. So now u may be charged $10. Just for connecting plus for more charge than needed. Lucky Just 1 star. read more

ChargePoint has a crooked way of doing its auto-reload. ChargePoint will auto-reload your credit card based on an estimation of your usage, i.e., if you charge one hundred dollars, they will automatically reload another hundred. If you wish to alter your billing from auto-reload to pay-as-you-go, you'll have to wait another month for it to change. Even if you call them, they will not switch your payment plan until the next month, and they do not have a complaint department, according to the phone rep. read more

ChargePoint is a failing company for good reason. Let them fail. Better to give your business to one of their competitors. For example, I have never had a problem with EVConnect or Electrify America. Last time I used a ChargePoint station, the two charging stations at Nouria in Wareham MA were mislabeled. Station 1 has a giant "2" on it and station 2 has a giant "1" on it. It was only after trying to start charging six (6) times that I realized that the tiny numbers on the screens did not match the the huge numbers on the front of the boxes. Then the app informed me it needed to "secure" more money from my debit card, which it apparently did six (6) times for a total of $300 dollars from my bank account. None of my other charging apps "secure" funds prior to service. This is bush league banking stuff from a nonserious business. After being on hold for 20 minutes, the customer service person I talked to was polite but spoke almost no English and of course was unable to help me. It brought tears of joy to my eyes as we constantly asked one another to repeat everything we were saying. I have disputed the charges with my bank, but ChargePoint had no right to take my money in the first place without my consent. Again, ChargePoint is a failing company for good reason. Let them fail. read more

Fraud ignored - beware Account was hacked 6 weeks ago. You did not refund my account. You have not removed the charges. You have not actioned my request to delete the account. Avoid this firm. read more

I can be right in front of the station and the app will say No Stations Found. Charging plug stuck in my car and won't come out. You have to restart a session to release it. And that can only be done if the station connects with the app. If you cannot connect with the app you're stuck there, stranded! CS cannot disconnect you!!! Beware, Terrible! read more

The APP AUTOMATICALLY LOAD $10 WITHOUT MY CONSENT! The app was set as PAY AS YOU GO FOR YEARS!! like my Tesla app!! The station in question display show first 4 hours FREE station then it charge $.10/kwh after 4 hours. But now I see it charge a $.25/kwh for ENERGY RATE??? After couple phone call with really broken English which sometime is hard to understand and email. They refund the $9 in payment but would not refund the $.25/kwh charge without a picture of the station display. The station is near a hiking trail an hour away from my home!!! SO BEWARE HOW THIS APP AUTOMATICALLY BILL YOU FOR $10 AND SET IT ON AUTO RELOAD WITH OUT YOUR PERMISSION!!! read more

This company is a scam. They are deceptive and over charge/double charge. When you contact them they blaim the person who had their equipment installed. Do not use this. Charge at home or use the plug share app to find a decent station. Horrible customer service. The just cross their arms across their chest and point in opposite directions. Bull crap. read more

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I ordered a Charge Poin+ for my new electric car. I was received around 12/10 from their CA warehouse and installed around 12/20/25 by a certified Electrician for $600. Then in plugging in my new car I found the charger DEAD. It was working wit a 50AMP circuit dedicated to the Charger plugged in the 240W plug and found the light off. I have called 5 times with a case and end up being asked more information, picture, verification of purchase. I have had the electrician out twice with pictures and they keep asking for the same information over and over. I am disputing the charge and somehow get a new charger. I do not recommend ChargePoin+! read more

HOME FLEX worked great in the first month, but now it loses the wi-fi connection and fails every charging session. I have to go to the breaker (I am crippled and breaker box in basement, so I drag my butt down a stair at a time), turn off, turn back on, reset the WIFI (access point is 9 inches away in same wall). Half the time, won't connect to the network. When it does connect, the charging session will last anywhere from 2 to 30 minutes. Support is terrible, I entered multiple tickets with no response. can't make a warranty claim because the app won't let you enter the station's MAC address as it does not accept the ":". Wish I had spent the extra $200 and bought the Ford hard-wire charger. I am now stuck with slow charge for the Mustang Mach 3 or paying out the nose for FAST CHARGE. $1800 for the installation of a unit that does not work. Suggest looking past this one. read more

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Do Not get a charge Point charger no matter what. My unit stopped working after two weeks, and they DO NOT allow for refunds for their product, only they'll ship you a new one after you do a bunch of stuff, take a bunch of pictures, and pay your electrician to come back and install the new one. And all of this takes 4 weeks or more-so you do without fast charging in the meantime. I'm stuck with them and may have to just eat the cost of the charging unit. Custimer service is a little bitchy and not helpful- read more

Purchased charger on June 26th and didn't install it till the end of August. I was loving my charger until it stopped working this week. I had told my husband that I smelled something burnt but he thought it was coming from outside the garage. Last night he contacted ChargePoint customer service for the 2nd time this week and this rep asked him to remove the cover. We were in total shock with what we discovered. I'm currently waiting for an email regarding a replacement. At this point I'm leery because I'm wondering if our house could have caught on fire. Our off peak hours are 11pm-5am which is while we're sleeping. TBC read more

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ChargePoint customer service is, without exaggeration, one of the most frustrating support experiences I've dealt with from a major technology company. The core issue is not a single bad interaction--it's a pattern. Long wait times, unhelpful responses, and a clear lack of ownership define every attempt to get assistance. Contacting support feels less like reaching a help desk and more like entering a maze designed to wear you down until you give up. Phone support is marketed as 24/7, yet reaching a knowledgeable human being is hit-or-miss at best. When you do get through, representatives often lack the authority, technical understanding, or urgency needed to resolve real problems. Issues are routinely escalated into a black hole, with no follow-up, no accountability, and no timeline. You're left repeating the same information to multiple people, none of whom appear to communicate internally. The app and charging network problems only amplify this failure. When chargers malfunction or sessions fail, support is slow to respond and even slower to fix the underlying issue. For a company that positions itself as a backbone of EV infrastructure, this level of operational indifference is unacceptable. Reliability matters, and ChargePoint consistently falls short when it matters most. What's most disappointing is the attitude. Interactions feel transactional and dismissive, as if customer inconvenience is expected and tolerated rather than treated as a problem to be solved. There is little sense that ChargePoint values the time, money, or trust of its users. This isn't a startup struggling to scale--it's a well-established company operating critical infrastructure. At that level, "sorry for the inconvenience" without real action is not customer service; it's noise. Until ChargePoint makes serious improvements in training, responsiveness, and accountability, their customer service will remain a liability rather than a support system. EV drivers deserve better than scripted apologies and unresolved tickets. read more

I waited on hold for 1 hour and 21 minutes and then had a 28 minute conversation that offered no help. Our Chargepoint will not connect to WiFi. Instead of offering any guidance, I was told that since the app is not picking up our on our WiFi and my manually searching for the WiFi was unsuccessful, that it must be a hardware issue and I need to replace the unit. Next, we reviewed that the charger is not working. When I plug it in to my car, the unit says "charge unsuccessful." She told me that there was nothing we could do to resolve this. I informed her that the charger was working with no issue a few days ago for our friend's car, and that the previous home owners had it connected to WiFi with no issues just a few weeks ago. She was unable to assist whatsoever and her only solution was to buy an entirely new charger. read more

This is possibly the worst app and the worst service overall. The app is designed to waste your time. Besides, they don't put any effort in maintaining the stations. read more

Absolute joke of a company.Take funds from your card without consent then when you try to speak to someone its in broken english and they say 3-5 working days for refund...its on 7 days now,still nothing.Steer clear of these chargepoints!! read more

What a scam of a company. Buy their chargers, but then they won't work unless you pay 1000$ (per port!!) a year for their "special software" subscription. If I own the charger, and I own the electricity, what a scam to not be able to use it unless I give them money to access my own charger. Lock you into contracts, the start-up fees are ridiculous. Don't waste your time or money. They talk a big game then steal your money. read more

I believe that I have reached the top of the pyramid of terrible customer service. They don't want money. I am begging to buy replacement parts. BEGGING! They will not call back. The email chains just go round and round to know one knows. I don't think the customer service people at the end of the endless email follow ups are even real people. You can call every phone number they have and they will pawn you off to someone else who will then take your information and tell you that someone will call you in 24 hours. You will never get that call. NEVER! My last phone call the operator asked my name and when I told him he told me I have a very sexy name. Yep, that's right. Not only will you get sexually harassed but you will also never ever get any help. I have months of emails to back up all of my complaints. At this point Id take few lewd comments if I actually got any type of follow through from anyone who works for ChargePoint. This is hell. I've died and this is what I'm forced to do now. I have to deal with the terrible, abysmal customer service that is ChargePoint. The company I work for installs EV chargers for local municipalities. You better believe I talk departments out of purchasing ChargePoint because of how bad they are with follow up. If I'm repairing them I want reliable parts and customer service. ChargePoint has none of this. All of the reviews you see post mine are all real. I believe them 100%. I'm not surprised that homeowners are dealing with this either. Its not just you, its very large Cities in the Bay Area that just get taken advantage of by ChargePoint. Another company like PG&E that we are forced to deal with. Stop investing in this company and go look at small more affordable and better customer serviced EV charging companies. Don't let this over priced non customer service, non maintenance accommodating company take over the market. They don't deserve it. read more

Charge point did not recognize the charger I was at. I called the "need assistance" on the charger and got a AI sales pitch for a medical device. This company is a total fraud. ​ read more

80% of charge point stations do not work. I've tried four today and three in this airport that do not work. Customer service will spend 20 minutes with you on the phone, standing outside in the freezing or pouring rain, and the system does not work. Charge point should promptly get out of the business. read more

Worst customer service I've ever dealt with. Not that this company needs another 1 star review to convince customers to stay away... June 8: I have no choice but to use their chargers at home as my apt building installed them. I created my account in the app, but it wouldn't connect to the charger assigned to me by the building, so I called customer service. They weren't able to help me so the "escalated" my case to a "supervisor." June 9: Still not resolved, so I call again. Told my case is still with their supervisor. June 10: Get my landlord involved. He calls his contact there and is told they are "working on it." Two weeks later, still no resolution and I still can't use my charger, but I see that my account has been charged $20. I call customer service and ask for a refund. Am told they don't give refunds. July 22: Six weeks after I create my account, I receive an email that my case has been resolved. By this time, I've been charged another $20. I again request a refund, and I am again told they don't give refunds. December 16: I get a new phone and need to manually log into my account, but I can't remember my password so I request a link to reset it. No link arrives. Request a second time. Still no link. December 17: Request link a third time. No link. I call customer service and am told that emails "aren't working" and they will "escalate" my case to a "supervisor" who will call me tomorrow. I tell them I can't take calls during the day and request to speak to someone immediately. They tell me no one is available. Here's the kicker... while I'm still on the phone with them, I receive a ChargePoint MARKETING EMAIL asking me to complete a survey. 1 stars across the board. read more

Chargepoint won't replace a broken charger because we didn't finish the trouble shooting session.WHICH WE DID!!? My installer removed it and put it back in its box. And now they say that i need to reinstall and troubleshoot AGAIN. THIS COMPANY IS GARBAGE!!!!! read more

My home charger hasn't worked in almost a month. No support or sense of urgency from ChargePoint to fix. They literally DO NOT CARE. The do not recommend this company at all. read more

When you first open the app it requests a payment method for an auto account credit of $10 every time you plug into charge an EV car. What they never show or even ask for you to agree to is being charged more than $10 (some monthly payment) to fill your account if you use the stations often. They never even ask if this would be option customers want or agree to, they just do it without permission. This company is unlawful by requesting payment not agreed upon by both parties. This is bad business and harmful to customers who count on paying only what they agreed to pay ($10 + accruals of time used, by prices stated at specified stations). This company has bad practices and low morals towards their customers. And customer service is a joke (emails don't work/ bad address, calling is a waste of time, no way to get anything fixed...not even canceling an account). read more

We have a 2022 VW ID4. At home we have a charger in the garage, but on road trips we are challenged to find a functioning, fast public charger. We have good experience with ChargePoint public chargers. We find they are well maintained and in safe, easily accessible locations. Quite the opposite of the EVgo chargers that are slow and usually don't work. Look for ChargePoint public chargers when you are away from home and need a charge. Target usually has ChargePoint chargers. read more

Worst worst company ever. Their customer-service call center is a total travesty designed to harass customers who have PAID for home chargers and are stuck with a problem. Any review here that is greater than one-star is fake. I would give them Minus-10 stars if I could. read more

I have an Ioniq 5, that is rated to charge from 10 to 80% in 18 minutes. I started my charge at 10% and after returning to my car 15 minutes later it was at 14%, so I decided to change stations to one that had a fast charge nozzle. Once connected, the screen said it would take 53 minutes to get to 80! The fastest it got was 60kW's. I do not recommend, especially if you are on a road trip. read more

Manage properties for a corporation. We have these stations at 1 of my properties. DO NOT recommend. While the functioning product is fine (we are having some electrical issues currently), the support staff are out of the country (I believe India) and it seems impossible to get a technician out to service the stations when needed. It has taken about a month of back and forth to try to get one to our site and we still have NOT succeeded. Watch out, they have rolling auto renewal IF you pay the invoice. 6 different people at least so far included in emails and round and round we go. Soooooo painful. Suggest trying a different company to work with if you can. read more

This company is IMPOSSIBLE to get a hold of. They lack in customer service and reliability. You have to direct message on IG or Twitter to get even a vague response. Their AR/Rewewals team take days to respond with a vague unhelpful response. I highly recommend NOT getting into service with this company. All the negative reviews are accurate. Also, their chatbox is very unhelpful. No way to speak to a live customer service rep; the chat bot simply sends unhelpful links to unhelpful support numbers. It's insane. I find this company thoroughly mismanaged, in fact, I don't think it's managed at all. read more

ChargePoint - EV Charging Stations Near Me - Campbell, California

this company is a scam... they have all these extra hidden fees which is double of what the actual charge said. the rates change while it's on the charger drastically. then to start a dispute takes 30 min on the phone just to start the dispute. its all on purpose, most customers won't dispute it with the small reward after wasting that much time.. class action lawsuit is in this companies future.. judges don't like these tactics to charge more and then to effectively dispute a charge making the process so long... they see through it. read more

Can I rate ChargePoint and it's customer service less than a 1? First issue, before parking at the airport I checked for available charging statons and the app showed several available, both in the garage and outside. So I paid more to park in the garage - and found every ChargePoint station in use. I headed outside for the available stations, only to find all of those in use. Then began the maddening experience with Customer Service. The connection for the first two calls was so bad I couldn't hear the rep. The third call rep either didn't listen or didn't understand English. When I described my experience he kept asking questions like "Are you at the charging station now?" You get the customer service you pay for, ChargePoint. read more

The worst service you can have, and the technical support is horrible. The customer service experience sounds like a scam. Nobody is responsible for anything. They take money from your credit card with bogus excuses, and after you complain they assign you a number case, promise to send you an email and call you back, and then they ghost you! Nobody takes responsibility for anything. These people are scams! Use other services. read more