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    Chargepoint

    5.0 (1 review)

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    ChargePoint - Inside panel

    ChargePoint

    (139 reviews)

    ChargePoint is everywhere in the Bay Area, and that's unfortunate. My company uses them for their…read moreon-site chargers to manage the queuing system, and it has more bugs than a bait store. The charging stations appear to have flakey cellular connections that are often out of sync with the back-end systems. Frequently, they'll just stop charging, and then you find yourself kicked out of the queue with no hope of getting another charger by the end of the day. I'm glad I have a long-range vehicle, but I feel for the poor folks who count on getting that charge to get home. But, honestly, all the software bugs don't even compare to how neutered the support department is in their ability to do anything corrective. If you report a software bug, they'll "pass it along to the station owner" (i.e., support doesn't actually read your message). Today, I broke down and actually called someone when my station stopped charging after about ten minutes. She was "diagnosing" my problem before I even told her what station I was at (i.e., reading from a script). And when she finally did look up where I was, saw charging had stopped and I'd been kicked out of the queue, the best she could say was, "sorry, we know the software has issues." When I said, "yeah, and I've reported them multiple times," she said, "oh, that's tech support. I'm driver support." As for getting me back in the queue? Nope. Driver "support" doesn't really do much more than offer a shoulder to cry on. I have no idea what ChargePoint actually supports aside from its bottom line. I can only hope someone will step in and fill the void that ChargePoint continues to leave in one of the most EV-dense markets in the nation.

    5 years ago. Got ChargePoint EV hard-wired. Worked fine but died. OK. Installed new ChargePoint EV…read morehard-wired. Wouldn't charge my car. Installed another new ChargePoint EV hardwired. STILL wouldn't charge my car. Tech support told My electrician that I had to get a NEW EMAIL ADDRESS to charge my car. Actually did that. STILL NOT CHARGING MY CAR. Circuit Breaker replaced. New wire. New cable. Removed old Charger from app. Deleted app. Reinstalled app. I was able to charge my car once. After that CHARGEPOINT WILL NOT RELEASE POWER TO CHARGE MY CAR. Tech Support is unable to resolve my issue. WICKED FRUSTRATED - I BELIEVE THERE IS A SOFTWARE BUG AND I'M STILL BEING TOLD TO USE A NEW EMAIL ADDRESS... Also WI-FI MAC IS WRONG - app still shows the original broken charger and not the new charger.

    Chargepoint - evchargingstations - Updated October 2026

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