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    Electrify America

    4.0 (2 reviews)

    Services - Electrify America

    EV charging stations

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    2 years ago

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    ChargePoint - Inside panel

    ChargePoint

    (135 reviews)

    ChargePoint is everywhere in the Bay Area, and that's unfortunate. My company uses them for their…read moreon-site chargers to manage the queuing system, and it has more bugs than a bait store. The charging stations appear to have flakey cellular connections that are often out of sync with the back-end systems. Frequently, they'll just stop charging, and then you find yourself kicked out of the queue with no hope of getting another charger by the end of the day. I'm glad I have a long-range vehicle, but I feel for the poor folks who count on getting that charge to get home. But, honestly, all the software bugs don't even compare to how neutered the support department is in their ability to do anything corrective. If you report a software bug, they'll "pass it along to the station owner" (i.e., support doesn't actually read your message). Today, I broke down and actually called someone when my station stopped charging after about ten minutes. She was "diagnosing" my problem before I even told her what station I was at (i.e., reading from a script). And when she finally did look up where I was, saw charging had stopped and I'd been kicked out of the queue, the best she could say was, "sorry, we know the software has issues." When I said, "yeah, and I've reported them multiple times," she said, "oh, that's tech support. I'm driver support." As for getting me back in the queue? Nope. Driver "support" doesn't really do much more than offer a shoulder to cry on. I have no idea what ChargePoint actually supports aside from its bottom line. I can only hope someone will step in and fill the void that ChargePoint continues to leave in one of the most EV-dense markets in the nation.

    My wife recently went to charge her car at a ChargePoint station--stations she's used numerous…read moretimes in past--but the station wasn't Initiating a charging session this time. She called support and they walked her through trying different things, none of which worked, and she gave up, frustrated. Two days later, TEN duplicate $50 ChargePoint charges hit our checking account. We are working to have them refund that money, which they appear to be in no hurry to do. Needless to say, we will never use their services again.

    EV Charger Expert - EVIQO Level 2 EV Charger NEMA 14-50 plug-in model to NEMA 14-50 outlet

    EV Charger Expert

    (243 reviews)

    East Oakland

    Needed to install a charger for a new EV, and was told by two electricians that I required more…read morerobust service, that is, a new panel, that would cost anywhere from $6 to $8 thousand, which took some of the joy of not paying $5.50 a gallon. EV Charger Expert proposed installing a smart plug that would monitor demand, and should demand overtax the existing service, throttle back demand from the car charger. That cost $1550 plus a $600 smart plug. The work was done quickly and it worked for Night One. I'm happy.

    Worked with "EVCharger Expert" to install a 240V outlet for an EV charger in my garage and a…read morededicated 20A outlet for an over-the-range microwave. Overall, the job was completed successfully, passed inspection, and avoided a costly panel upgrade. But there were also a few areas where the process could have been handled more proactively. What I appreciated: * Technical expertise & cost savings: My service panel is limited (90A), and other contractors immediately suggested an expensive underground service upgrade. Kirill performed load calculation and recommended using an Emporia Pro charger with dynamic load management. That solution allowed me to safely add both the EV charging outlet and the microwave circuit without upgrading the service panel. * Permits & documentation: They provided the required licensing, insurance documentation and handled the city permitting and inspection process. The final inspection passed without issue. * Responsiveness: Communication was generally clear via email regarding quotes, scheduling, and permit updates. Where I believe the process could improve: We encountered a major obstacle when it was discovered that the crawl space was blocked by a concrete foundation wall, preventing wire routing as originally planned. Initially, there wasn't a clear alternative proposed. I ended up suggesting routing the wiring through the ceiling instead. While the team evaluated and successfully implemented that solution, I would have preferred if alternative routing strategies had been proactively identified earlier in the process. I also want to acknowledge Erin's craftsmanship. When we ultimately routed the wiring through the ceiling, he carefully navigated around existing plumbing lines and made precise cuts to minimize disruption. The finish work was clean and well executed. In the end, the installation works well, passed inspection, and achieved the primary goal of adding EV charging without a major panel upgrade. I would recommend them for homeowners with limited electrical capacity, especially if dynamic load management is needed.

    Electrify America - evchargingstations - Updated May 2026

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