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Everything ASAP

3.0 (5 reviews)

Services - Everything ASAP

Gift shops

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The BFLO Store - Dog accessories

The BFLO Store

(35 reviews)

$$

Horrible customer service. Christmas just passed. My husband accidentally threw out his gift…read morereceipts from 2 separate gifts. We went in to ask if we could exchange them. We assumed they'd give us store credit without a receipt. Both items had their tags on. The store said they'd take the items back but take off 20% value for not having a receipt. They're getting their item back in perfect unused shape and want to take extra money from you for an accident? You can find better stores that will build better loyalty without ripping its customers off.

My parents and I have been loyal customers of this store for years (I'm reclining against a pillow…read morefrom the store as I write this) and I always make a point to visit whenever I'm back in Buffalo, even though I now live in Las Vegas. This winter break, I found a gorgeous sequined Bills jacket (blue base, red sleeves) priced at $217. They were offering 25% off Bills gear at the time, but I wanted to think it over before making the purchase. Laux had the same with colors reversed for $115 but I prefer the jacket to be more of the blue than red. *The one pictured is the Laux one. Unfortunately, due to a flight issue, I wasn't able to return to the store as planned before leaving town. On January 2nd, I emailed the store explaining the situation and inquiring about having the jacket shipped. I received no response. I sent a follow-up email and again got no reply. I finally called the store to explain what happened and asked if they would honor the sale price since I had tried contacting them earlier. The woman said that they don't ship if it's not listed in the website, which is fair.I even mentioned I have a relative who could pick it up for me. The response? They wouldn't honor the sale price as the sale is over. I understand policies, but the lack of response to my emails and unwillingness to assist a repeat customer felt like poor customer service as I attempted to get in contact with them during the sale. I've always enjoyed shopping here, but this experience has left questioning if I will be back or recommend it to others.

Everything ASAP - giftshops - Updated May 2026

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