Horrible customer service. Christmas just passed. My husband accidentally threw out his gift…read morereceipts from 2 separate gifts. We went in to ask if we could exchange them. We assumed they'd give us store credit without a receipt. Both items had their tags on. The store said they'd take the items back but take off 20% value for not having a receipt. They're getting their item back in perfect unused shape and want to take extra money from you for an accident? You can find better stores that will build better loyalty without ripping its customers off.

My parents and I have been loyal customers of this store for years (I'm reclining against a pillow…read morefrom the store as I write this) and I always make a point to visit whenever I'm back in Buffalo, even though I now live in Las Vegas. This winter break, I found a gorgeous sequined Bills jacket (blue base, red sleeves) priced at $217. They were offering 25% off Bills gear at the time, but I wanted to think it over before making the purchase. Laux had the same with colors reversed for $115 but I prefer the jacket to be more of the blue than red. *The one pictured is the Laux one. Unfortunately, due to a flight issue, I wasn't able to return to the store as planned before leaving town. On January 2nd, I emailed the store explaining the situation and inquiring about having the jacket shipped. I received no response. I sent a follow-up email and again got no reply. I finally called the store to explain what happened and asked if they would honor the sale price since I had tried contacting them earlier. The woman said that they don't ship if it's not listed in the website, which is fair.I even mentioned I have a relative who could pick it up for me. The response? They wouldn't honor the sale price as the sale is over. I understand policies, but the lack of response to my emails and unwillingness to assist a repeat customer felt like poor customer service as I attempted to get in contact with them during the sale. I've always enjoyed shopping here, but this experience has left questioning if I will be back or recommend it to others.

This store has a yelp checkin offer…read more That's not what got me inside though. I love windchimes and wind bells. They had a few in the window. In I went. I liked the ones they had but was quickly lured away by the other things they carry. Wineglasses in various colors. Sun catchers. Plates and other table settings. Jewelry (Alex and Ani type). Farmhouse Fresh brand. This is a cute store. You could find a gift here for just about anyone I think. It wont be the most cost effective gift, but it will probably be well received. Mall hours and parking.

I'm not one of those die hard "this is my hometown" kind of people. Sure, I'll roll my window down…read morein the dead of Buffalo winter for the sake of Cheerios, but I don't watch football. It may be just because we are in the midst of Mafia season that it seems like half the store is chock full of Bills merch. For all the fans, it is a well stocked gift giving haven. And for the rest of us, there's plenty else to see. There's local snacks, novelties and teeny tiny duckies to brighten your day. I got greeted by two associates, so you know that hometown hospitality is their thing. They've recently expanded so that there's some much needed elbow room to step back and appreciate all that Buffalo artists have to offer. Which is apparently a lot.

Great little business that supports other local small business owners…read more It's the perfect place to go for little unique goodies and gifts.

This was my first time visiting the store as I came across their Instagram profile. They won me…read moreover with their new Valentine's Day Buffalo decor, which I absolutely loved. Stopped by today, and I loved that everywhere you turn there was something different. Gifts for, kids, adults, housewares, lots to choose from. I was greeted right away. Thought the prices were pretty fair. I'll definitely be back.

I loveeee Synder General! I came right when they opened I believe.. during the pandemic sometime? I…read morejust love all the curated selections of all the gifts. I feel like each item is so carefully thought of. I love the displays and the unique items they have. I always try to stop by when I'm in the area. I've been a long distance customer from LA for over 4 years now. I just stopped by a couple days ago and picked up some cute mugs. Thank you

Looove this shop. Accessible parking, extremely cute vibe, friendly staff. There is a great…read moreselection of items for gift giving and for treating yourself.

Super cute shopping experience! Excellent product selection from some of my favorite brands and…read morethey had great little in store perks like free cookies and chocolates and jewelry with purchase.

The Old Steeple has a variety of seasonal gifts, home goods, a few food items, and decor. I agree…read morewith the other reviews that it's more of a gift store than antique shop. I would estimate that only about 10% of the inventory was antiques and many of these were bigger items like dressers. Several of the products I looked at were made by small businesses, such as the soaps and seasoning I bought. We came in December so the store had a lot of Christmas decor while we were there. I'd love to come back during another time of year to see what they have then as well!

I absolutely have to give this place credit for being such a cool shop, but it fell short of my…read moreexpectations. I paid a quick visit after going to Mayer Bros - this place is right down the street crossing Transit road, and is so easy to spot! They've got a small parking lot beside the building. The Olde Steeple itself is absolutely gorgeous - it's an old church built in 1880, and at one point the building had been burned down almost entirely. Extensive renovations eventually brought the Olde Steeple back to life, giving it new purpose by way of becoming a lovely shop, where you can now find some of the cutest home decor, craft items, even teas and coffee! The small barn in the back was donated to the Olde Steeple in 2010, and houses a ton of cool antique furniture pieces. I thought this place would lean more toward being an antique shop, but I didn't find very many antiques here besides what could be found in the barn. (They're listed in Sunday Driver, which is an antique shop directory for NY, so had guessed they would've had more antiques to offer.) I would classify it more as a country store if anything, though one that leans a little more toward the expensive side. I also thought this place would have had more locally made products. They had some awesome homemade jams, but the tea I bought came from SC, and one of the little decor items I bought came from China. The doily I bought also appeared to be mass-produced. I also noticed a lot of 1803 Candles products, which is a company based out of IL. There's nothing wrong with that, of course, but I would have looked more forward to spending what I did if they maybe had some Alpine Made stuff, or maybe some Amish linens and doilies? Maybe I got the wrong idea about what this place was supposed to be. But I will definitely visit again now that I know what sort of things they offer here. Just...don't plan on doing any serious antiquing at this place. Day 22

As the company sign states "wonderfully unnecessary". All souvenirs are Buffalo related and very…read moreample. Shirts, caps, hats, sweats etc were available. The store was well laid out and nice staff. They offered self and regular check out. Airport WiFi available.

This is one of my all-time favorite stores! They have the CUTEST selection of items and really…read moreunique brands. I wish they had another location or website outside the airport, but that's what makes it fun to visit every time I travel.

Charming store in the village with a great staff! I love the selection of clothes and home decor…read more Emma is always sweet and helpful. Highly recommend going whether it's for yourself or a gift for someone else.

As a loyal customer who has followed you from 3 stores and have always enjoyed shopping at the…read moreNest, I had an unfortunate experience last week when after a 2 hour drive to the store from my house. I had shopped half of the store when I needed to use the restroom. I asked to use theirs but was told no. I asked again as it was an emergency, and was told I had to go up the street. I spent 1000s of dollars in your store and was told again to go up the street. (I'm almost 80 years old). My friend who also shops there frequently had a similar experience with rude staff and has decided to not shop there anymore. Emma was the staff member I consulted with. I'm disappointed and sad to report I won't be back.

This store has all the unique gifts you need to find. They are an essential part of our community…read more If it's special, the Hiding Place has it.

I went in there for the first time today. It was amazing. There is so much to see. I cannot wait to…read morego back for more stuff.