I went for the free tire check- he checked all my tires even the spare- gave me info on tread wear,…read moreexplained all the available services, gave me a price range in new tires and sent an email of his report

Great customer service, very friendly and knowledgeable. Helped with pricing for a few vehicle…read moretire specs and offered suggestions. I came in to fix a flat tire and they repaired and replaced my spare quickly and with no questions or hesitation. I will be buying tires from them when needed moving forward.

Tommy did a great job and got me tires when others could not and was able to get me right in! He…read morealso gave me some recommendations to fix an air leak that was making a loud noise when my car was excelerating which saved me hundreds of dollars! He is very trust worthy which is difficult to find in this industry!

Horrible customer service!! They NEVER answer phone or call back! They need more help! I left a…read morefew messages to schedule an appointment to purchase new tires...and have not ever heard back! Use to be GREAT place when different employees worked there with more help...I purchased my last set of tires there and they were GREAT! Then new help was hired, and I can never get someone to call me back to get appointment to rotate the tires I bought! I had to go elsewhere for that! I now need new tires and was hoping they hired more people or different people so I could go back to them with such great prices! Nope...no call back still after several messages! I will have to go elsewhere and pay more for better customer service! I wish the owners would know this...so they don't loose sales!! How can they stay in business? Maybe they just don't call females back? It's very annoying whatever the case is! VERY VERY disappointed!

came in on Sunday for the first time with no appointment to have tires I provided mounted and…read morebalanced on a set of rims. I instructed that I wanted the camber wear flipped so it would've facing the outside. The two gentleman working had me in and out in no time. Great price , great service

No follow up left messages and dropped in at the location. Looking for tires and rims.read more

Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

David has been incredibly helpful in repairing a friend's car at a reasonable price and with…read morecomplete transparency. I highly recommend patronizing this repair shop if you want honesty and good service. I understand that car repairs are expensive but when you have someone you can trust it is totally worth it.

New owners Dovid & Carrie are Great. Fast, Expert Repairs at affordable prices you can afford! This…read morewhy they are eXpert auto Repair!/

I've used Monro for the last 5 years or so. I once ran over a screw and drove directly there. They…read morewere able to get a new tire for me immediately. Over the last 5 years, they've replaced my exhaust, wheel bearings, steering, you name it. They've always been fast and friendly, and I credit them with keeping my car running for so long (200k+ miles)

I like how you can see the garage and your car being worked on from the waiting room because I've…read morebeen lied to by another business nearby Who insisted they rotated my tires ( I chalked them and so I knew they weren't rotated). Jim was amazingly friendly and fair and the reason I bought my tires here and continue to come back for oil changes. I was sad to see he left but I hope the person who replaced him fills his shoes well & with integrity like Jim.

been dealing there since they opened. I have a bad hip and i have never went there where they…read morehaven't come out to help. And they pay well. ( all the employees)!!

They pay you a penny a pound for metals. Seems like a pretty shady outfit and will not go back.read more

They replaced my back 2 bracks and rotors TWICE. The last time they put some type of brakes and…read morerotors that make my car squeak LOUD CONSTANTLY and GRIND when I stop. The Hyundai dealership says that the breaks work but the squeaking will continue INDEFINITELY unless I replace them for $900.00 . So I'm paying for them TWICE!! What a rip off! I'm NEVER GOING TO THEM AGAIN. On top of that they gave me a tire that went FLAT the very next day and tried to blame it on Natural causes.

I was in desperate shape with my tire as I had just had a blown out rear tire on the highway. As…read morethe fates allowed, I just happened to get off at the exit where this shop is located. I limped my car into the shop and asked if they had any spares. He quickly went out to inspect the damage and went through his inventory seeing if he had a replacement. Unfortunately my car had a weird size that wasn't easily found, but he did have one brand new. However I didn't have much money on me to pay for a brand new tire (which was a reasonable price) but he ended working with me and found a gently used tire that was very near my normal size and way less price. All in all I stopped her by random chance and I plan to be coming her for my needs in the future. He's very honest and doesn't play games or overcharge anyone. I listened to him talk to other people on the phone while waiting for my car to be finished and was really impressed with how he handles all his customers. Highly recommended.

Was referred here by a friend and I could not be happier! They got my alternator replaced, and the…read morecar was ready for me the same day. On top of that, I asked them if they could check a rattle coming from a plate on the bottom of the car (that made it sound like it was falling part) and they fixed it at no charge. I haven't had to repair a car in the area before, so it's always scary finding a new mechanic that will be fair and trustworthy. I found both here. Could not recommend enough.

I called to make an appointment for brakes, tire replacement, and washer pump. They got me in…read morewithin a couple days and completed all work that same day. Prices were fair; very affordable for what was done. The people that work there are courteous and professional, as well as knowledgeable, patiently explaining everything I didn't understand (Paul). This is definitely my new go-to place!

I have been a customer here for two years. We have 4 vehicles in our family. They have always…read moretreated me fairly on price and service. Sometimes they are busy but they have always gotten my work done in a timely manner. The service can't be beat. I feel the workers here are top notch and care about the service and parts they provide.

Had brake pads and rotors installed in Florida last month, and on the drive back to Ohio this week…read morewe noticed the brakes were not operating properly. Took it to NTB in Mentor, and Jim and Joe took care of me, did the repairs under warranty.......and fast. Great experience.