HEY ALL OF YOU.....This is NOT Metronet Internet .... this is METRONET TELECOM of Holt. Been in…read morebusiness since 1962, I've been a customer of theirs since the 90's for phone and internet services (for myself as well as my customers). I see a lot of poor reviews for METRONET, the internet people but they are mis-placed. Dave Choma has done an outstanding job in advising me for services, and also providing my customers with service recommendations as well as cabling. I hope the reviews can be re-posted to the right entity, because Metronet of Holt does a great job.

Have not had any internet access for 2 weeks now, and they refuse to send a technician after…read moremultiple requests. Absolute worst quality service I've had from a service provider.

Malique, employee at Xfinity Wireless on S Cedar St in Lansing MI, told my wife you have to sign up…read morefor xfinity in home WiFi in order to switch your phone number between the iPhone 15 and 17. He gets paid commission for signing people up and therefore he lied to my elderly handicapped wife for his benefit.

the worst company I have ever done business with this company is a scam…read more I lived in Michigan for ten years I'm a honest hard working woman I returned the equipment back to them when I moved from Michigan to Florida everything included and they sent notice saying there's a router missing mind you I lived alone only had one and it was returned I called so many times never to get called back and now they send me to collections for this scam outstanding bill! I am lost for words and I warn anyone do not do business with these shady ppl

The worst customer service in the industry. Run away as fast as possible. Way overpriced for the…read moreterrible service they provide. My service would constantly crash while I was in the middle of work. I would not recommend this company to anybody.

This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

Just had someone replace our box, upgrade our service, and he was amazing. Clear, focused,…read moreengaging, and a totally warm and wonderful person. They talk about a breath of fresh air--he was a gust. He made my day start with energy and good humor and the sense that the world is a good place. Exactly what I needed without being aware of it. His name is Ryan and you would be lucky to have him work of your cable--his energy is high without being over-the-top.

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

I had extreme problems buying my power supply and laptop chord from this company. They sent the…read moreshipment incorrectly, and refused to believe me when I told them there was postage due. They were overcharged and the shipment was not sent to me in they way they had a receipt for. I have lost considerable work hours due to this, and am at risk of loosing a project because I am still waiting for it to be resolved. The woman helping me, even after telling her that I had a receipt from the usps, said her company paid usps twice the cost of the shipment (why they didn't verify this cost for them selves before paying it is beyond me) If you sell something it is YOUR responsibility to ensure the customer receives the product they paid for, in the shipping fashion they paid for, in the time they paid for. From now on I am buying aftermarket parts. It was not worth my time or my money to do business with capital data.

horrible company and not trustworthy. I ordered a charger from them and paid priority mail for the…read morecharger to be available to me within 2-3 days. They brought my package to the post office 2 days after and the ending result for me was about 5 days to get the product I requested. Liars and unprofessional. Mark the owner is a lame. Instead of talking to me about the situation he put me on the phone with the liar that sold me the product.

It has taken over one hour trying to get a simple answer this morning. The last transfer has taken…read moreover 25 minutes and I am still on hold. This is not unusual...either you can't talk to someone, when you finally get someone to speak with, they can't speak English that you can understand, or you are put on hold. We have difficulty connecting to the internet in the mornings! Oh my, I know this service could be much better and I certainly hope they work on improving it. The above is the reason, I cannot give them a four or a five star rating. At this point I am hesitant to even give a three star rating.

Our internet didn't work. We called multiple times with no help. When we cancelled, they charged us…read morenearly $500. They are now taking us to court. Not collections- court.

Service requests were delayed or ignored, and the price just keeps going up. The lags in the…read moreservice is unforgivable. I'm looking for another provider.