SENIOR CITIZEN SCAMMED…read more Jessica Castillo from Everett Communications showed up at our door and informed my husband and I that we were no longer under contract with DISH Network and encouraged us to switch to Direct TV. We found out this was not true, once we switched to Direct TV. We have accrued three months of bills from DISH Network and early determination fees, after being told by Jessica that we had been cancelled from DISH Network; however, we found this to be untrue. Jessica also promised a $200 gift card (debt) for switching to Direct TV. Never received it. The company to reimburse by $160 for what I have had to pay, which is not even a quarter of what is owed to DISH Network. Jessica or her manager Amber, will not return calls or text. This company is an absolute scam and I would not recommend using. Go directly through the cable/satellite company you want to use. After looking at others reviews while posting this, it appears this is a common occurrence with this company. DO NOT USE!!!!!

Salesperson Jessica arrived at our home my 78 yr old husband was home alone. She promised she/the…read morecompany would remove our leased equipment off our roof from our current provider which after speaking to an attorney and our leased contract owner it's not legal, and she lied about speed test which we had performed when she left. She wrote down the incorrect address to our home knowing my husband spoke the correct one verbally to her and that our address is correctly on our driveway and mailbox for all to see, then sent equipment to an address that does not even exist according to the manager of the USPS office. Looking up on the better business bureau this company has deceptively install tactics that pray on people older than 65. She lied about our neighbors liking and happy with their account with them and after I spoke face to face with my neighbors I heard the horror stories of regret. Turn these people into the Attorney Generals office immediately by filing complaints. This is almost fraudulent behavior and file complaints to the BBB and to the FTC. Dispute this with your banking institution and call your local authorities and contact your postal service! As they are using the USPS postal service incorrectly by knowing that they deliver mail, or billing or equipment knowing the customer does not obtain it this is using a federal business to deliver possible leading to try to obtain monies via collections etc.

HEY ALL OF YOU.....This is NOT Metronet Internet .... this is METRONET TELECOM of Holt. Been in…read morebusiness since 1962, I've been a customer of theirs since the 90's for phone and internet services (for myself as well as my customers). I see a lot of poor reviews for METRONET, the internet people but they are mis-placed. Dave Choma has done an outstanding job in advising me for services, and also providing my customers with service recommendations as well as cabling. I hope the reviews can be re-posted to the right entity, because Metronet of Holt does a great job.

Have not had any internet access for 2 weeks now, and they refuse to send a technician after…read moremultiple requests. Absolute worst quality service I've had from a service provider.

Malique, employee at Xfinity Wireless on S Cedar St in Lansing MI, told my wife you have to sign up…read morefor xfinity in home WiFi in order to switch your phone number between the iPhone 15 and 17. He gets paid commission for signing people up and therefore he lied to my elderly handicapped wife for his benefit.

the worst company I have ever done business with this company is a scam…read more I lived in Michigan for ten years I'm a honest hard working woman I returned the equipment back to them when I moved from Michigan to Florida everything included and they sent notice saying there's a router missing mind you I lived alone only had one and it was returned I called so many times never to get called back and now they send me to collections for this scam outstanding bill! I am lost for words and I warn anyone do not do business with these shady ppl

The worst customer service in the industry. Run away as fast as possible. Way overpriced for the…read moreterrible service they provide. My service would constantly crash while I was in the middle of work. I would not recommend this company to anybody.

This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

Just had someone replace our box, upgrade our service, and he was amazing. Clear, focused,…read moreengaging, and a totally warm and wonderful person. They talk about a breath of fresh air--he was a gust. He made my day start with energy and good humor and the sense that the world is a good place. Exactly what I needed without being aware of it. His name is Ryan and you would be lucky to have him work of your cable--his energy is high without being over-the-top.

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

I had extreme problems buying my power supply and laptop chord from this company. They sent the…read moreshipment incorrectly, and refused to believe me when I told them there was postage due. They were overcharged and the shipment was not sent to me in they way they had a receipt for. I have lost considerable work hours due to this, and am at risk of loosing a project because I am still waiting for it to be resolved. The woman helping me, even after telling her that I had a receipt from the usps, said her company paid usps twice the cost of the shipment (why they didn't verify this cost for them selves before paying it is beyond me) If you sell something it is YOUR responsibility to ensure the customer receives the product they paid for, in the shipping fashion they paid for, in the time they paid for. From now on I am buying aftermarket parts. It was not worth my time or my money to do business with capital data.

horrible company and not trustworthy. I ordered a charger from them and paid priority mail for the…read morecharger to be available to me within 2-3 days. They brought my package to the post office 2 days after and the ending result for me was about 5 days to get the product I requested. Liars and unprofessional. Mark the owner is a lame. Instead of talking to me about the situation he put me on the phone with the liar that sold me the product.

It has taken over one hour trying to get a simple answer this morning. The last transfer has taken…read moreover 25 minutes and I am still on hold. This is not unusual...either you can't talk to someone, when you finally get someone to speak with, they can't speak English that you can understand, or you are put on hold. We have difficulty connecting to the internet in the mornings! Oh my, I know this service could be much better and I certainly hope they work on improving it. The above is the reason, I cannot give them a four or a five star rating. At this point I am hesitant to even give a three star rating.

Our internet didn't work. We called multiple times with no help. When we cancelled, they charged us…read morenearly $500. They are now taking us to court. Not collections- court.

Service requests were delayed or ignored, and the price just keeps going up. The lags in the…read moreservice is unforgivable. I'm looking for another provider.

Verizon has CONTINUALLY overcharged and underserved its customers. The wait times in the actual…read morestores are horrendous, but doing anything online is a complete joke. They exhibit typical American corporate greed and will get away with anything they're able to. Complaints go NOWHERE here (a sad, canned response to these reviews is typical and pathetic). I considered going back to Verizon until I read all these reviews, and I see nothing has really changed. I'll stick with T-Mobile! Give it time..just like every other business in the world, Verizon will buy everyone out and become a monopoly.

Customer service is terrible. You cannot call anyone in the US. Even if you go to a store they…read moredon't open until 10 am. I upgraded my Internet and I'm still paying for the old device and have been paying for both services for two months. It's just unfortunate that these corporations have you over a barrel and don't even provide customer service. When is somebody going to complain about customer service jobs being outsourced to the Philippines? How about we make customer service great again?