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    AT&T Internet

    AT&T Internet

    (4 reviews)

    I have had AT&T internet since August 2025 and the service has been horrible. the signal cuts out…read morefor no reason. have to restart and trouble internet box. 5 times a day. i also have an extender that hasn't work but they keep charging me for it. the home app doesn't work correctly because what's I. there doesn't match there system. today they shut off my internet box for no reason said it was system error but there was nothing they could do I have to wait for box. each time u call customer service they all over talk you and do t completely listen. when u tell them they are being rude they hit the mute button and say nothing to u. this one representive had me on mute for 30 min phone call were all I asked was for WiFi password since home app update but there system did not. so I would never ever recommend this company to anyone. I have loss 4 days or work and my kids lost 4 days of school (they do online school) because of there internet. if you want ur service not to work and the supervisor say there nothing they can do to help, then get AT&T. I'm in process now of finding any other company but them

    I'm handicapped and being harassed because for over 2.5 hours was bullied because I can't trouble…read moreshoot for hours and fix my own equipment. It takes weeks to get anyone to the house to fix. They put on my file I'm difficult and won't work with the tech when I'm physically unable. I would post a -10 if I could beware if your handicapped or elderly they will act like they're helping you schedule an appointment and not really do it and lie while bullying you because your unable to do their job and tech supports job and the supervisors take hours to get to and they never follow thru either. Only mean people harass the handicapped and not going to take it anymore!

    XFINITY

    XFINITY

    (63 reviews)

    This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

    This store needs a major training session in customer service! I went to the store about two weeks…read moreago to upgrade my modem. The store manager greeted me and seemed excited to assist but after a short while it was evident that the stores was pure chaos! He was loudly interjecting from across the room in an effort assist all 4 booths. I went back the yesterday to bring my phone to be activated for my free line for a year. There were two agents working. One didn't seem interested and the other seemed quite confused about how to navigate the system but had great customer service towards me. When asking for help, the one rep was so disrespectful to the other right in front of me. He was condescending and evidently annoyed!! I ended up there while the confused agent tried to figure things out with no support and the poor man seemed scared to ask for help. The other rep watched and intermittently assisted resulting in me being there over 1.5 hours while 3 other customers came in, were assisted and left. This team needs a lesson on communication, teamwork and overall customer service!! I will only go to Okemos moving forward!!

    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    (5 reviews)

    $$

    This place was great. Raise your hand if you've ever walked into a wireless retail store with zero…read morewait, activated new service on a new iPhone with an existing phone number from a different provider, and walked back out in less than 2 hours minimum. I did just that in 30-40 minutes max at this store. I rest my case. 5 stars is well deserved for the speed of service alone, but there are many more reasons to choose this place beyond not wanting to slam your head in the door due to excessive idle wait time. The staff is young, friendly, and welcoming. Translated: they know their technology and they are efficient for your benefit as a customer - not just because they have a Facebook news feed to catch themselves up on. The store is small and neat, and it's not overloaded with 800 accessories to push on the customer. Bonus points for playing decent music at a reasonable volume instead of blasting junk so loud I want to leave. I'm 34 - not 80, but we've all been there. My apologies to the young male and female working last night for not remembering your names. That's key in a commission based line of work so if this store pays based on sales - my bad. Just know my drive back to Detroit was much better with my Beats app. Go out of your way to shop here. You'll be home sooner than if you don't.

    This store and it's employees are great! Dan steered us in the right direction and we couldn't be…read morehappier with our new phones. Very knowledgeable and friendly....would absolutely recommend!

    Spartan Net - televisionserviceproviders - Updated May 2026

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