This company is a scam!! Do not use them at all. Jeff called to try to get us to switch our direct…read moreservice over to them with a new promotion. He said it would be $50 cheaper. Thankfully, after my husband was going to give go ahead, I got on the phone and asked more questions, especially about saving things on our DVR. He said another person in their office could do it for us for free, even though they usually charge for it, because we only 50% filled on our DVR.. And at the same time, I looked up online for reviews and saw they were terrible. When I told him that we are not going to make the change and go with them, Jeff hung up on me and didn't say a word before he did. DO NOT USE Everett Communications. Thank goodness we didn't completely fall for it.

This company is TERRIBLE!!! Promised a $200 gift card when signing up for their DirecTV…read moreservice...Never got one!! Charged $9.99 a month fee (For what? I don't know!) Canceled my DirecTV service in August, still got the $9.99 fee in September. I called to have them stop charging me since I no longer have their service and asked for a refund. Was told by Amber that there is no refund. DirecTV does not notify them of canceled services. This company is a bunch of scammers!! DO NOT RECOMMEND!!

SOS TV & Home Services is a business you cannot trust. SeVonte McDonald is the name of the business…read moreowner. He does NOT have a business address. Apparently he's running his business from home, but still uses no address. Big red flag! The only thing he has is a phone number. His email address: sosmihome@gmail.com We called and set up an appointment for him to diagnose the problem. He did that. He only accepts cash he told us. He told us we had to pay for the part that he had to order, so he said we needed to pay up front. That was NOT a good idea, but we paid him a few hundred. He ordered the part, having them ship it to our address. It never got to our address and I don't think it was ever sent. We were told it was undeliverable because they needed a signature. Well, someone is always home. No one came to our door, rang the bell, nor knocked. Apparently, this "part" came to our address within a few days which we were told to expect it within 7-10 days. The parts supply person told him they would send the part to him WHEN they got it back. It's been since Dec. 2, 2025 since SeVonte was here, and it's already the end of the month and there is NO part and he will NOT answer his phone or texts from us. He took our money and apparently it looks like he stiffed us because he's not answering his phone and has NO reason to ignore us. Do NOT trust this company or SeVonte! He is a thief, a predator, and a criminal and should not be in business. We are disabled senior citizens and he knew this. He takes advantage of people like us. We wish we never trusted him.

They were amazing. Installed my home cameras, mounted two TV's along with painting my entire home…read more Great communication will use them for all my home renovations and maintenance needs.

Five separate times I have been to this location. 5. And every single time they have had ONE single…read moreperson working, and a line of 10+ customers waiting. Most ATT stores you walk into you have 3 people rushing up to asking what brings you in. Here you literally can't even get help because it will take 1.5 hours to be waited on. I'm baffled how you can have a functioning operational location for a multi global corporation with a lone single employee.

Needed help with a new phone for my wife. Roy was cheerful and professional. Had me up and…read morerunning quickly and no-nonsense. My store visit was a breeze, which was real nice on a stressful day dealing with a hundred different things. Definitely recommend this location for your cell phone needs.

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

After several hours of transferring and being disconnected. The problem was not resolved. The…read moremanager in the billing department (Ivan #9448). Did not assist with the refund among due. I initially assumed we were disconnected by mistake. But thought the manager would call me back since they did ask for a call back number " in case we are disconnected ". Worst customer service ever. Supervisors/managers have no regard for it's customers needs. They only want to up-sell you their products and services. I Do Not recommend Dish/AT&T services. Worst ever! Will never receive the refund owed!

Our ATT Uverse cost increased too high for a low-end tv/wifi pkg, so DirecTV promo saved about…read more$80/mo. DirecTV/ATT staff gave us conflicting or erroneous info that took many many phone calls to correct, so take detailed notes of all your calls ! The repeated errors/problems/calls are exhausting. GOOD: local installler dish installation, good tv picture, nice remote control, An ATT 'customer loyalty rep' was able to correct wrong Uverse box return info just in time ! BAD: Billing thru ATT (want one bill for both) hasn't happened yet in 5 months. Multiple calls to resolve problems/issues that they said were fixed but weren't. UGLY: DirectTV content (about 800 ch) is mostly ads, sex, dupes, and others we don't want. Very difficult to program. Channel guide scroll -- extremely slow (5-10 sec, sometimes never and needs tv off/on to reset). Sound dropouts -- about 5 seconds every 10 minutes, usually picture freezes. Channel change -- 5+ second delays frozen on the channel-screen. Previous Channel button -- 5+ second delay. Please don't show the 700 channels we don't get. Even when set to just show only 'channels I get', it can still say a channel isn't available for various reasons... huh? It takes HOURS to program the Favorite Channel list, extremely confusing even with the printed list. Conflicting info given to us by several different DirecTV/ATT staff on how/where to return old Uverse box, which almost resulted in overdue fee. PS - it needed to be returned to FedEx. It took 4 calls to cancel 'free' 3-mo promo channels: I called 2 weeks ahead, but they didn't disappear, so called 2 days ahead, then twice again so far to get our bill rectified. Lots of junk e-mail promoting ATT wifi etc we already have ! Needless to say, we'll drop DirecTV the day after our 2-yr contract expires. After 5 months, bill has still not combined onto ATT's as promised. This behemoth corporation is too big to keep track of info relayed by it's staff. Would NOT recommend to friends. Update 1 year later: The new channel-guide layout is harder to read (smaller fonts), and more on-screen pop-up instructions (intended to be helpful) are just annoying. One of our remotes is failing (mechanical error, scroll button sticks and keeps scrolling forever).

Just had someone replace our box, upgrade our service, and he was amazing. Clear, focused,…read moreengaging, and a totally warm and wonderful person. They talk about a breath of fresh air--he was a gust. He made my day start with energy and good humor and the sense that the world is a good place. Exactly what I needed without being aware of it. His name is Ryan and you would be lucky to have him work of your cable--his energy is high without being over-the-top.

This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

The salesman was supper nice before you get signed up, then when you have a problem their is…read morenothing they can do. I called the first day told them I got the wrong local channels, the receptionist said their was nothing they could do. So I tried to get in touch with the salesman I was told he was out sick, he would call when he gets back, he hasn't called yet and that was 8/8/2019. I called again the other day the receptionist named Debbie said she told me their was nothing they could do and hung up on me. Please think twice before dealing with this business or you'll be sorry like I am. You should have no stars for rating this business I didn't what to give them any stars. Tommy G

We got a call from this company saying we owed a $89.99 activation fee. I told them we weren't…read moreaware of an activation fee and asked for a bill in the mail as I didn't feel comfortable giving credit card information because our monthly billing goes on our credit card automatically. I called Dish and they show no outstanding activation fee and said if there was one, it would have gone on our credit card they have. This is a scam company. They are not getting a penny from us.