HEY ALL OF YOU.....This is NOT Metronet Internet .... this is METRONET TELECOM of Holt. Been in business since 1962, I've been a customer of theirs since the 90's for phone and internet services (for myself as well as my customers). I see a lot of poor reviews for METRONET, the internet people but they are mis-placed. Dave Choma has done an outstanding job in advising me for services, and also providing my customers with service recommendations as well as cabling. I hope the reviews can be re-posted to the right entity, because Metronet of Holt does a great job. read more

Have not had any internet access for 2 weeks now, and they refuse to send a technician after multiple requests. Absolute worst quality service I've had from a service provider. read more

Just like Charter. Things were ok the first year, now my bill keeps going way up every month, and the service is spotty. Don't recommend. read more

Terrible. Absolutely AWFUL. There are companies that provide poor customer service. And then there are companies like this. Liars / incompetent / dishonest / inept / irresponsible... The folks are MetroNet have now lied to us so many times that we've lost count. (Check out the screen shots of texts from their sales ppl, assuring us the service was active. It's not). And this is the SECOND TIME (in 6-8 mths) that they've scheduled an install / had us take time off of work / and cxl'd at the very last moment. I've left repeated (polite) messages and emails to PLEASE contact me and explain what is happening. Nobody will call us back. This weekend, I filed a complaint with AG Dana Nessel, asking that they investigate. (I believe there are potentially criminal ramifications.). In Michigan, you cannot sell something you do not have. It's called "FRAUD." (Your address is a "monster!?" What does that even mean? Who says that to somebody? And to a potential customer.) read more

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Do not trust their in-home salespeople. The price I was promised never became a reality. Brandon M is the salesman. Twice he promised to "look into it". I will be discontinuing service and ripping their line off my house as soon as I change service providers. read more

Metronet sucks! They are slow, I pay top dollar for them to provide the best internet but they provide nothing! It's showing me that it's connected but I still get the slowest loading times read more

Metronet Telecom - This is the router "connected" - Telecommunications Near Me - Holt, Michigan

While I cannot review the quality of MetroNet's internet, as I only had it for a few hours, I can say that their installers and customer support are terrible, with them repeatedly either making things up or downright lying. On the day they were scheduled to come out and setup my already working internet, they broke it, lied about what broke, refused to give requested updates, and over a month later I am still without internet. Here's the whole story: On November 24, I scheduled MetroNet to come out and install a modem in the house I just bought the following day sometime between 12pm-5pm On November 25, I arrived at the house and noticed the previous owner, who also had MetroNet, had left their modem. I plugged in and used it until 4:30pm when the previous owner contacted me and let me know they had to return it. I unplugged it around 4:40pm in order to return it. No technician showed up to install a new modem nor did anyone contact me On November 26, I emailed MetroNet asking what happened. I was told that there was no more room at the terminal to plug a new connection in. I explained that I did not need a new connection, but simply needed a new modem. The previous owner had not yet picked up the old modem and so I plugged it in and still had a connection. The previous owner picked up the modem shortly after On November 29, I was told that on Monday when the technicians were scheduled to head to my house, they discovered that someone else had moved into the neighborhood and another technician had unplugged my fiber because the terminal was full. This cannot be true, I was using the connection all day Monday. Now, I am a network engineer by trade and so I used my fiber detector to plug into the fiber in my house to detect there was still light coming through the fiber transmitting data On December 6, I called MetroNet's customer support and explained the situation. The tech I talked to said that my house was listed twice, once with the previous owner, once with me. This made the terminal appear full despite the fact it wasn't. The tech said she would note my account and scheduled an install for the following Tuesday, between 12pm-5pm On December 10, I stayed at my house all afternoon and no one showed up nor did anyone call. At quarter to 5pm, I called support and was told that my fiber had been unplugged at the other end and that the terminal was full. When I tried to explain that my house showed up in the system twice, I was ignored. When I pointed out that my fiber had to be plugged in at the other end because there was a signal coming out, I was told that fiber generates it's own signal. Uh, no... that's not how fiber works. I was told the engineers were working on a solution and would contact me within a couple of days. On December 13, on received an automated email with a survey asking how I liked the service so far... so the next day, I filled out the survey, explaining that I did not have service and would be canceling on December 16 if I did not have an install date, or at least a logical explanation why it was taking so long On December 16, I received a phone call that evening from MetroNet's tech support claiming that there was a hardware failure and that they were waiting for a replacement part to arrive. While the tech did not give me an exact date, he did say it shouldn't be more than two weeks. I asked to receive updates every Monday until the problem was resolved, even if the update was "there is no update". The tech assured me he personally would provide the update. Naturally, I didn't receive the promised update On December 25, I was told that nothing has happened since last time. The tech also let it slip that the team that was supposed to working on it was refusing to return his calls. He assured me he'd provide an update the following Monday That was the last contact I had with MetroNet, it's been nearly two weeks since I was promised an update. Again, I'm a network engineer, things do happen, there are conflicts in databases, things break down, I get that. But breaking a user's internet on the day you were supposed to install it and not even making an attempt to fix it for over a month is not how you run a business. If a user's internet breaks, you fix it ASAP, even if it isn't the prettiest fix, and you have to go back through later to smooth out some things, you fix it. MetroNet has demonstrated that their installers are lazy, their tech support is willing to lie to their customers, and their engineers don't know what they're doing. They have shown they don't talk to each other internally, which explains why nothing is getting done. If you're considering MetroNet as your ISP, find a different one. Even if there internet is great (and I don't know whether or not it is), you're gonna have to jump through hoops to get it installed. And even if it is installed, if something breaks you may be out for months without warning. read more

Internet speed was stable and fast. Whenever I called customer service they were always very nice and helpful. Definitely would recommend to anyone in their service area who is looking for good, fast wifi. read more

We had a horrible experience with Metronet Telecom. We needed phones installed in our offices. Their staff was extremely rude. Namely, Angelo and Lesly. We heard about them from one of our investor's in our company and we went with them because we didn't know anyone else in the area at that time. Angelo kept trying to sell us products that we did not need. He kept lying to us about our system and that our system is not capable of this and that. He wanted to sell us a $7,000 phone system which we did not need. They charged us $100 per hour. Most of the hours they worked, they kept going outside and running errands (because Lesly from their office kept sending the repair guy, Ray, to other places). They are definitely short staffed and at the end they left us without completing the entire work. Our bill came out to be around $1400 for installing couple of phones. I highly do not recommend using this company. They are very cynical and shallow. read more

it would be my pleasure to give this company a 0-star rating because they never showed us after trying to call them several times never set up wifi called week after week never set up service. read more