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    Metro by T-Mobile

    2.3 (3 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    3 years ago

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    4 years ago

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    3 years ago

    this is not the correct phone number on your site it should be updated, as it calls a hearing aide establishment

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    2.8
    (6 reviews)

    I called the Lansing store on Saginaw Hwy and the rep that assisted me did a wonderful job in…read moregetting me the information I needed. I asked about a certain phone, the cost and any promotions. He gave me all the information stating I could get a discount for being a long-term customer by going online and they would also be able to waive the activation fee. He was very patient and had a very friendly attitude. Now, the Lansing store on Edgewood is not very nice to be in. I think it is great people get to listen to music in their store, but not everyone likes all music types. Saying that, I think it would be nice to keep the music at a comfortable volume and not one you have to yell over to speak to someone. It would be much better to keep the music general because some people do not want to hear swearing in it. This particular store also smelled of pot, not a nice smell for a business. Not something most people prefer to have to deal with while waiting to be serviced. We waited about 8 minutes before someone came over. I told him what I wanted, then he said he'd go look to see if they had any. He went back up front and talked with another customer and stood there for the next 10 minutes or more looking at his tablet. I finally just left. Not a comfortable atmosphere to be in.

    I've been waiting on the phone with customer service for over an hour and I have tried the chat…read moreoption online, which was cut off because I didn't immediately respond when an agent showed up. His texts were less than two minutes before he closed the chat and did something that would not allow the chat to connect to another human agent. His name was Lon. I am not even at&T customer, but I'm trying to help my neighbor who can't speak the language address an issue AT&T is being absolutely impossible to connect with anyone. This is an absolute horrible situation and I would suggest nobody use AT&T because you're never going to get any assistance.

    Metro by T-Mobile - mobilephones - Updated August 2026

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