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T-Mobile

2.8 (4 reviews)
Open • 10:00 am - 8:00 pm

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Telecommunications

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11 months ago

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7 years ago

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T-Mobile

T-Mobile

1.0
(1 review)

I wanted wireless internet for my vehicle so I could travel. The salesperson seem to be very and we…read morehad long conversations of what I needed to use this wireless internet for. I explained I wouldn't be using it for about 2 weeks as my next vacation was in the middle of May. I was hesitant on signing up because I was afraid that if it didn't work for what I need it to I did not want to be locked into any kind of contract. I was more than assured that I had 30 days to return the equipment and cancel the account if it wasn't what I needed. When using the wireless internet it worked great for the first 4 hours then even though I had perfect signal it would not stay connected. This ultimately resulted in me missing for hours of work because I did not have a steady internet connection. On 5/18 I returned to the store and explain to my entire situation. The salesman who sold me the equipment stood there agreeing that he gave me 30 days to return it however nobody would return it because apparently there's a 14-day return policy. The man there at the counter kept insulting me and talking down to me as I was beginning to get angry that I am now locked into a 2-year contract at $50 a month for something that does not work. The sales man even mentioned that maybe the box that they sold me was not good and that they should not refer it to any other customers however I am stuck with this. They absolutely would not help me at all. So far I have paid over $103 to use less than 1/2 GB of service in a month. I am beyond livid with T-Mobile. I should not be locked into a contract of something that I was lied to about and that does not work.

From the owner: Visit the T-Mobile store in Lansing and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5853 W Saginaw Hwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

T-Mobile - mobilephones - Updated June 2026

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