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    T-Mobile

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    3 years ago

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    T-Mobile

    T-Mobile

    2.8
    (6 reviews)

    I called the Lansing store on Saginaw Hwy and the rep that assisted me did a wonderful job in…read moregetting me the information I needed. I asked about a certain phone, the cost and any promotions. He gave me all the information stating I could get a discount for being a long-term customer by going online and they would also be able to waive the activation fee. He was very patient and had a very friendly attitude. Now, the Lansing store on Edgewood is not very nice to be in. I think it is great people get to listen to music in their store, but not everyone likes all music types. Saying that, I think it would be nice to keep the music at a comfortable volume and not one you have to yell over to speak to someone. It would be much better to keep the music general because some people do not want to hear swearing in it. This particular store also smelled of pot, not a nice smell for a business. Not something most people prefer to have to deal with while waiting to be serviced. We waited about 8 minutes before someone came over. I told him what I wanted, then he said he'd go look to see if they had any. He went back up front and talked with another customer and stood there for the next 10 minutes or more looking at his tablet. I finally just left. Not a comfortable atmosphere to be in.

    I've been waiting on the phone with customer service for over an hour and I have tried the chat…read moreoption online, which was cut off because I didn't immediately respond when an agent showed up. His texts were less than two minutes before he closed the chat and did something that would not allow the chat to connect to another human agent. His name was Lon. I am not even at&T customer, but I'm trying to help my neighbor who can't speak the language address an issue AT&T is being absolutely impossible to connect with anyone. This is an absolute horrible situation and I would suggest nobody use AT&T because you're never going to get any assistance.

    AT&T Store

    AT&T Store

    3.4
    (7 reviews)
    $$

    Stellar customer service that really went above and beyond on what could easily have been a…read morefrustrating visit. The assistant manager, Katie, was very organized and caring and made our wait time easier by answering our immediate questions and providing us sample devices before our sales rep was available. It was a busy day at this location, and they appeared to do a nice job ensuring everyone was being helped in some fashion. When we were handed over to Vern, he really covered every detail and option on our new devices/plan in an unrushed and trusting way. We left with 100% certainty that all the changes we made were the right ones for us. Additionally, Vern also helped us upgrade our Uverse account to a HD package after we had left the store since I'd forgotten my account information and followed up via text message to let me know the changes were successful and to reach out if we needed help with anything else. The staff here just amplifies the reasons we continue to stay with AT&T for our mobile coverage.

    Exceeded all expectations! We went in today and met with Tina. She was courteous, engaging,…read moreprofessional, and efficient! There were a number of questions we had about optimizing our services with AT&T. Not only did she provide a customized solution for us but she was sure to uncover any needs we had not previously thought of. We have been going to the Apple Store for many years and have always been pleased, but after today's interaction we will definitely be back to see her!

    T-Mobile - mobilephones - Updated August 2026

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