Verizon has CONTINUALLY overcharged and underserved its customers. The wait times in the actual stores are horrendous, but doing anything online is a complete joke. They exhibit typical American corporate greed and will get away with anything they're able to. Complaints go NOWHERE here (a sad, canned response to these reviews is typical and pathetic). I considered going back to Verizon until I read all these reviews, and I see nothing has really changed. I'll stick with T-Mobile! Give it time..just like every other business in the world, Verizon will buy everyone out and become a monopoly. read more

Customer service is terrible. You cannot call anyone in the US. Even if you go to a store they don't open until 10 am. I upgraded my Internet and I'm still paying for the old device and have been paying for both services for two months. It's just unfortunate that these corporations have you over a barrel and don't even provide customer service. When is somebody going to complain about customer service jobs being outsourced to the Philippines? How about we make customer service great again? read more

Verizon - Mobile Phones Near Me - Lansing, Michigan

This is probably the worst store that I have ever been to. They are rude and the manager is not trained in customer service at all. I have been to Aimee Verizon stores that are not good but nothing as bad as this one. They need to fire that manager. I have a corporate account and have been with Verizon for a long time but I will now be checking into other companies business accounts and will be leaving Verizon read more

I signed a contract with Verizon to pay a specific amount of money for phone lines and months later, Verizon went against that contract and started charging me approximately $120 more per month. ONE HUNDRED AND TWENTY F'ING DOLLARS!!! After contacting them several times, all they say to me is they will call me back or they put me on eternal hold. They give me a nonsense reason-that I am incorrectly receiving a discount for our phones. That is not true. After spending 2 hours on the phone with the sales person, I told him I was not spending that much on our phones so he did whatever he needed to do to get the price I was willing to pay or I was not going to commit to staying with them. Their employee promised a specific amount (approximately $274) and months later I get a letter stating my new bill is $390 because of an error described above on their end. They had slowly increased my bill about $55 then in August, sent me the email that they were increasing my bill. I have made several attempts to contact them and have recorded phone calls because I was given the runaround from the moment I got someone on the phone. I also requested a copy of the full agreement because that is not available online, it says only Verizon has access to it and I have to request it. I have already requested it on one of my recorded calls and they have not sent it to me. I have also requested it on the text app on 3 separate occasions AND the mobile app once. Signing a legal contract means absolutely nothing to Verizon but I know if I took all 8 of my phone lines to a different company, they would IMMEDIATELY charge me the phone "discounts" they have given me because I have go uphold my end of the contract. read more

The bad news is , they will waste your time. The good news is that they will blame you for it. The customer service used to be good at the corporate stores ... now they are filled with worthless people who act like you are intruding on their time when you go to the store ( between the two Lansing stores they have wasted my whole day) and still no resolution to my problem read more

It's the new way of doing business...over charge, under promise. Changing companies when contract runs out.

Came here for service and new cellphones and they said they would bring us in after one customer was ahead of us. We waited in the parking lot at least an hour and nobody ever came out for us. Two.other customers came in after us and experienced the same thing and left, and we also left. Very slow poor service. read more

Today I went on lunch to buy a house charger for my cell phone. I expected to pay around $30 to $40 (not knowing what the general price range is). I paid $23 for an electrical-outlet charger that converts to a USB-port charger. (State employees get a $7 discount). I was greeted immediately, even tho the place was packed, I did not have to wait, as I was just making a simple purchase. The gentlemen were all friendly and helpful. I was in and out in under 10 minutes, and never got more than 8 steps from the front door. They brought the product to me and used their portable scanner-computer-thingies to ring it up. Very convenient. read more

I have been going here for at least 10 years on and off. It is an absolute waste of your time!! The people are dumb! They are rude! I have also never been able to leave the store in less than an hour!!! They really need new people who work better and additional people. I would not recommend every going to this location!! Verizon as a company is like a 6 out of 10! So shop around. read more

You are always greeted promptly by a friendly person. Then the wait begins. I come in here often and you always wait and wait and wait. Went in yesterday just to buy a screen saver for my phone. Not many customers at all. I was told It would be a little wait. The two employees were behind the counter working with customers. I guess these are the only two people who can put on a screen saver. ( Takes about 1 minute to do) After 25 minutes I asked if I could just buy the product and put it on myself. I was told I could but the employee that I needed to cash me out was either of the two behind the counter, but I would still have to wait for them to finish. Waited 5 more minutes then just left. read more

The sales person Melissa was speedy and nice. Unfortunately her manager Karen was AWFUL all in the matter of 10 seconds. We asked the if the 25% accessory discount was available in store because it was ringing up at 10% and the manager was loud and rude about it. When we mentioned that she was giving us a poor attitude she seriously came at us confrontationally like she wanted to be physically violent. I don't know how they let this person on the sales floor let alone be a manager. We left immediately because she made the whole family feel so uncomfortable. Too bad it was after we activated two new phones. read more

The two times that I have gone into this store to upgrade or change plans have ended up being huge headaches. Last time I spent 1.5 hours in the store while someone explained a new plan to me (I wanted to make sure I understood what I was signing up for). Even that amount of time upfront didn't save me from the headache that followed. Also, they take no responsibility for mistakes their sales reps make (they only promise to put them through more vigorous training). If I spend that much time on the phone or in store trying to correct a mistake THEY made...I should be reimbursed somehow. Time is money. And I have given them a lot of both with very poor results. If they didn't have the best network, I would switch to a different provider in a heartbeat. read more

I've been in this store a number of times, and it's always the same!! It takes hours to get anything accomplished and the staff don't even care what your problem is. Don't go here!!! read more

Great customer service. Buying a new phone or changing plans can be a hassle but this store understands that and appreciates your business. The store is typically pretty busy but they are aware of your time and don't ignore you for hours. They take the time to explain new plans and possible savings. I have been to other stores in town and this is by far my favorite. read more

This store is always way too busy. They make you wait for so long even if it is something quick. I also have a hard time getting through on the phone to people. read more

Benjamin was wonderful to us. I am still a confused by the tablet my daughter brought me. But I feel comfortable going in for help. We were told to expect a wait but we taken care of promptly. thnks read more

Worest experience ever. Will never go back. Strongly advise to do everything one line, Verizon 611 or toll free number. They were rude and had no clue what they were doing. Walked in with 4 working phones after 4 hours of trying to put my phones on a new plan walked out with 4 phones that wouldn't work. Called Verizon toll free number and they had my phones working in about 20 minutes read more

Stopped in April 8 2016 for screen replacement for iPhone. Worked with Zack. Great Customer Service from him, and seemed like friendly helpful environment. Had bad experience about 4 years ago and avoided since. Glad we tried again. Thank you Zack! read more

Me and my wife came to this store on 11/9/2017. We bought our iPhone's 5 in this store over 2 years ago. (We did plan to upgrade to newer iPhone). We did ask first to help us how to transfer our pictures from my iPhone 5C to computer. Lady we need computer, OK we have laptop, lady we need cables, OK we have cables, lady we need internet, I said, I did forgotten my password but we think we can use for a couple minutes Verizon WIFI, lady NO, manager will not let me use store WIFI. We did ask for this manager, he came angry to us and ask what problem we have ? We did explain if he will give password on Store Verizon WIFI, his associate will try to show as practically how to transfer a few picture and rest we can do our self in home. Manager said NO, we did ask Why? Manager said because he know nothing about Apple iPhones, we ask what about his people? Manager nobody in his store know how to operate iPhones. We, what ? your store still selling Apple iPhones, and you - Store Manager know nothing about product what you are selling ? We are 15 years old Verizon customers and you angry on us ? Why you do not try to help us ? Manager became rude and we have to leave his store. We did try share our opinion by phone next day, and ask if District Manager will call to us. We wait 5 weeks - nobody from Verizon call to us. This is a worst Verizon store we ever saw. We think 15 years loyalty with Verizon did not help. they do not care. We are thinking to move to different carrier. read more

Be Careful entering a contract with Verizon Wireless. They give you old line numbers. You may get unwanted calls trying to contact prior users repeatedly. Verizon response: we are still providing with a service, it may not be perfect or what you expect, but we are providing the service to you. You can change your number and we wont charge you, but there is no promise that the other line may have the same issues. We are sorry for your unhappiness, but the only thing we can do is change the number for you. You are still bond to your contract. I have only had contract since Feb. 6th, wished I would have know how they do business before Feb 6th. At least I can warn my family and friends about their practices. read more