Let me first start off by saying, typically when I write reviews they are always positive. This review is far from positive.
My wife and I have been looking for a permanent solution since March 2020. We did our research and after 13 months of weighing the pros and cons and the different warranties we thought we had found the solution, EverLights, or so we thought.
On May 12, 2021 an Area Manager contacted me after I made an initial inquiry. He mentioned that EverLights was offering fully customizable lighting at introductory pricing and stated that we would receive huge savings along with a $100 Amazon gift card. I contacted him same day and asked to setup a time to meet. We both agreed that May 27 would work for both of us and set a time.
When he came he was awesome. Told me all of the details provided a quote within 24 hours and we even talked the how details I wanted no wires showing and that we would be putting a dedicated electric line for this as the current outside outlets are under powered due to the amount of amps being drawn from other things on the circuit.
Once I received the quote, I compared the pricing with another company that I had received a quote from, and mentioned it to the Area Manager. I informed him that the other company was offering lifetime warranty as well as full custom trim to ensure the peaks were going to be the way that I explained. He stated that he would not only match the price of the competition but also would give me everything that we discussed, full customization of trim, lights, lights at each peak, etc, and last but not least would fly in the #1 installer to do the installation as the company wanted to utilize my house in a photo shoot due to the architecture. All for $6,500 out the door and would have it completed by the time July 15, 2021 rolled around and this was approved by his leadership and executives. I signed the contract on Jun 14, 2021, paid the downpayment and set up a time for him to instal the Bridge as I was not going to be in town. He said not a problem and started the installation on June 25, 2021.
Just before leaving Jeff called and said the installer got injured and would have to complete the install in a week or so due to his recovery. Sounded fine to me and agreed on a late July install.
In the middle of July we I had not heard and started to call and text with no response from the company or the Manager. Continued to call each the Manager and Company once a week to see what was going on. On August 23, 2021 I received an email about the installation and I felt skeptic of the situation as the installer was not the same person. Finally on August 26, the manager informs me that he is no longer with EverLights and to contact the company. On the 27th I responded to Canan via email stating that I had an install date of September 1-2 and really looked forward to getting this completed. same day I receive a call from Mark stating I had 3 options.
- 1st Option: A DIY pricing and I would have to install it myself.
- 2nd Option: I could get a refund as the contract that I signed was no longer valid and in play as there was a 30 day clause of which any party could separate.
- 3rd Option: They could complete the install, but only at a higher price ($1,354 more) then the agreed upon contract.
I informed Mark that the failure to abide by contract pricing was against the law. He mentioned that he had nothing to do with that and the company would not take any ownership of Jeff's quotes and is why they had not reached out to me. He informed me that I needed to make a decision (no deadline) and there was nothing that he could do about the price. On 9/1 an e-mail from Mark said since he had not received an e-mail he would refund. I immediately responded that I was still conversing with my wife and I would get back with him and informs him not refund. When asked to discuss, he told me there was nothing to discuss as the contract was no longer valid.
Still to this day I have not receive a call or an apology for the companies actions. STAY AWAY! read more
